Title: Backup using FTP fails
Last modified: June 27, 2026

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# Backup using FTP fails

 *  [dnessett](https://wordpress.org/support/users/dnessett/)
 * (@dnessett)
 * [1 week, 2 days ago](https://wordpress.org/support/topic/backup-using-ftp-fails/)
 * I have upgraded from 4.1.7 to 5.7.3. The backup is to an FTP server that I manage.
   The backup fails with message: “[June 26, 2026 10:11 pm] ERROR: Job has ended
   with errors in 1253 seconds. You must resolve the errors for correct execution.”
   After reading a previous post, I increased BackWPUp > Advanced Settings > Jobs
   Settings to 45 seconds, but the backup still failed. I was going to attach a 
   copy of the job log, but I couldn’t find a way to do that. I executed the job
   manually – it is a legacy job. The website runs on IONOS.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 week ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18951024)
 * Hi,
 * Thank you for the details.
 * Could you please check whether the backup log contains any specific error before
   the final message?
 * You can copy and paste the log here after removing any sensitive information,
   or share it through a [paste](https://pastebin.com/) service if it’s too long.
 * Since you mentioned this is a legacy job, could you also try creating the same
   backup using the new UI and let me know if the issue occurs there as well? This
   will help determine whether the issue is specific to the legacy job or affects
   both job types.
 * I’ll be happy to take a closer look once I have the log.
 * Best regards,
 *  Thread Starter [dnessett](https://wordpress.org/support/users/dnessett/)
 * (@dnessett)
 * [1 week ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18951252)
 * I have created a paste entry here: [https://pastebin.com/GGsyQPNn](https://pastebin.com/GGsyQPNn)
 * (Note: I have changed the pastebin URL from the original post).
 * There are several log entries that specify: WARNING: Job restarts due to inactivity
   for more than 5 minutes
 * This is why I increased Job Settings to 45 seconds, as reported in the original
   post. I will have to learn how to translate the legacy job to the new UI and 
   when I do will let you know the results.
 * Regards,
 * Dan Nessett
    -  This reply was modified 1 week ago by [dnessett](https://wordpress.org/support/users/dnessett/).
    -  This reply was modified 1 week ago by [dnessett](https://wordpress.org/support/users/dnessett/).
 *  Thread Starter [dnessett](https://wordpress.org/support/users/dnessett/)
 * (@dnessett)
 * [1 week ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18951413)
 * I have tried to backup using the current UI with the same results. I have also
   taken screenshots of the backup job parameters. The first ([Job Parameters](https://www.pasteboard.co/7Kem2zM_sM4i.png))
   shows the Job parameters. The second ([Storage Submenu](https://www.pasteboard.co/bNzoGOLhPWOF.png))
   shows the Storage submenu parameters. The third ([FTP Settings](https://www.pasteboard.co/nkIdsbiqHQ2k.png))
   shows the FTP settings. When I start the job, the informational message indicates
   the backup will go to the backup directory on the webserver, not to the FTP server(
   [Informational Message](https://cdn.phototourl.com/free/2026-06-29-3608a4a0-20bb-4b1a-a8f3-7c41b99b76fc.png)),
   however, the job does not get that far. Here is the job log:
 *     ```wp-block-code
       [INFO] BackWPup 5.7.3; A project of WP Media[INFO] WordPress 6.8.5 on https://mountolive.com/[INFO] Log Level: Normal[INFO] BackWPup job: Backup Now[INFO] Logfile is: backwpup_log_a598cb_2026-06-29_13-04-46.html[INFO] Backup file is located at: /homepages/45/d229262802/htdocs/MountOlive/wp-content/uploads/…/2026-06-29_13-04-46_MKZ3MZCK09_DBDUMP-FILE-WPPLUGIN.zip[June 29, 2026 1:04 pm] 1. Try to backup database …[June 29, 2026 1:04 pm] Connected to database db708735103 on db708735103.db.1and1.com[June 29, 2026 1:04 pm] Added database dump "db708735103.sql" with 127.81 MB to backup file list[June 29, 2026 1:04 pm] Database backup done![June 29, 2026 1:04 pm] 1. Trying to make a list of folders to back up …[June 29, 2026 1:04 pm] Added "wp-config.php" to backup file list[June 29, 2026 1:04 pm] 3505 folders to backup.[June 29, 2026 1:04 pm] 1. Trying to generate a file with installed plugin names …[June 29, 2026 1:04 pm] Added plugin list file "Mount-Olive-Church-Billings.pluginlist.2026-06-29.txt" with 5.54 KB to backup file list.[June 29, 2026 1:04 pm] 1. Trying to generate a manifest file …[June 29, 2026 1:04 pm] Added manifest.json file with 5.53 KB to backup file list.[June 29, 2026 1:04 pm] 1. Trying to create backup archive …[June 29, 2026 1:04 pm] Compressing files as ZipArchive. Please be patient, this may take a moment.[June 29, 2026 1:05 pm] After restrat on folder: wp-content/plugins/wd-facebook-feed/images/ffwd/[June 29, 2026 1:06 pm] After restrat on folder: wp-content/themes/enfold 7.1/config-layerslider/LayerSlider/assets/views/[June 29, 2026 1:07 pm] After restrat on folder: wp-content/uploads/2021/01/[June 29, 2026 1:13 pm] WARNING: Job restarts due to inactivity for more than 5 minutes.[June 29, 2026 1:13 pm] 2. Trying to create backup archive …[June 29, 2026 1:13 pm] After restrat on folder: wp-content/uploads/2021/06/[June 29, 2026 1:19 pm] WARNING: Job restarts due to inactivity for more than 5 minutes.[June 29, 2026 1:19 pm] 3. Trying to create backup archive …[June 29, 2026 1:19 pm] After restrat on folder: wp-content/uploads/2021/08/[June 29, 2026 1:25 pm] WARNING: Job restarts due to inactivity for more than 5 minutes.[June 29, 2026 1:25 pm] ERROR: Step aborted: too many attempts![June 29, 2026 1:25 pm] 3 old logs deleted[June 29, 2026 1:25 pm] ERROR: Job has ended with errors in 1267 seconds. You must resolve the errors for correct execution.
       ```
   
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [5 days, 17 hours ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18952689)
 * Hi [@dnessett](https://wordpress.org/support/users/dnessett/),
   Thank you so much
   for all the details.For the specific error, you need to lower the script time:
   [https://backwpup.com/docs/job-restarts-due-to-inactivity-for-more-than-5-minutes/](https://backwpup.com/docs/job-restarts-due-to-inactivity-for-more-than-5-minutes/).
   In any case, our developers have identified the cause of the other issue you’re
   experiencing, the ‘after restrat’ error for ZIP format backups, and are working
   on a solution. We expect it to be included in the upcoming release.
 * I apologize for the inconvenience this has caused and would like to thank you
   for reporting this.
   Best Regards,
 *  Thread Starter [dnessett](https://wordpress.org/support/users/dnessett/)
 * (@dnessett)
 * [5 days, 2 hours ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18953447)
 * Thanks for the reply. Do you have any estimate on when the next release might
   be available?
 * Regards.
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [4 days, 7 hours ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18954256)
 * Hello,
   It is expected to be released early next week.
 * Best Regards,
 *  Thread Starter [dnessett](https://wordpress.org/support/users/dnessett/)
 * (@dnessett)
 * [4 days, 7 hours ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18954286)
 * Thanks.

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 * 7 replies
 * 2 participants
 * Last reply from: [dnessett](https://wordpress.org/support/users/dnessett/)
 * Last activity: [4 days, 7 hours ago](https://wordpress.org/support/topic/backup-using-ftp-fails/#post-18954286)
 * Status: not resolved