Support » Plugin: BackWPup - WordPress Backup Plugin » Backup to Dropbox suddenly fails.

  • I am using this olugin now for about a year for weekly backups of my ~1.8GB page to my dropbox. This worked fine, until about 3 weeks ago when the backups suddenly stopped. The backup to a local directory on the webserver works fine.

    I am not really sure what is causing this problem. I followed instructions from the internet to fix similar problems but nothing sees to work:
    ## “Maximum script execution time” is set to 25
    ## WordPress XML export is unticked

    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 16.00 MB

    Logfile(names, and filepaths REMOVEd):

    [INFO] BackWPup 3.4.1; Ein Projekt der Inpsyde GmbH
    [INFO] WordPress 4.8.1 auf https://www.gtk-mureck.at/
    [INFO] Log-Level: Normal (übersetzt)
    [INFO] BackWPup-Auftrag: Test Auftrag
    [INFO] Logfile ist: backwpup_log_c4b0a0_2017-08-31_21-30-10.html
    [INFO] Backup-Datei ist: backwpup_c4b0a003_2017-08-31_21-30-12.zip
    [31-Aug-2017 21:30:14] 1. Versuche, die Datenbank zu sichern …
    [31-Aug-2017 21:30:14] Mit Datenbank usr_web424_3 auf localhost verbunden
    [31-Aug-2017 21:30:16] Datenbank-Backup „backwpup_c4b0a003_usr_web424_3.sql.gz“ mit 1,29 MB zur Backup-Datei-Liste hinzugefügt
    [31-Aug-2017 21:30:16] Datenbank-Backup fertig!
    [31-Aug-2017 21:30:16] 1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen …
    [31-Aug-2017 21:30:19] „wp-config.php“ zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 21:30:19] 574 Verzeichnisse zu sichern.
    [31-Aug-2017 21:30:21] 1. Versuche, eine Liste der installierten Plugins zu erstellen …
    [31-Aug-2017 21:30:21] Die Datei mit der Plugin-Liste „backwpup_c4b0a003_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-08-31.txt“ mit 2,74 KB zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 21:30:21] 1. Versuche, eine Manifest-Datei zu generieren …
    [31-Aug-2017 21:30:21] Die Datei manifest.json mit 6,52 KB wurde zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 21:30:21] 1. Versuche, Backup zu erstellen …
    [31-Aug-2017 21:30:21] Komprimiere Dateien als ZipArchive. Bitte habe einen Moment Geduld.
    [31-Aug-2017 22:03:52] Backup wurde erstellt.
    [31-Aug-2017 22:03:52] Archivgröße ist 1,66 GB
    [31-Aug-2017 22:03:52] 25581 Dateien mit 1,78 GB im Archiv.
    [31-Aug-2017 22:03:58] 1. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:05:03] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:05:03] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:05:03] Beginne neue Datei-Upload Session
    [31-Aug-2017 22:10:40] WARNUNG: Auftrag durch Inaktivität von mehr als 5 Minuten neu gestartet
    [31-Aug-2017 22:11:53] WARNUNG: Auftrag durch Inaktivität von mehr als 5 Minuten neu gestartet
    [31-Aug-2017 22:14:04] WARNUNG: Auftrag durch Inaktivität von mehr als 5 Minuten neu gestartet
    [31-Aug-2017 22:14:05] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/
    [31-Aug-2017 22:14:07] 2. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:15:11] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:15:11] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:16:14] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/
    [31-Aug-2017 22:16:16] 2. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:17:19] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:17:19] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:17:22] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/..
    [31-Aug-2017 22:17:23] 2. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:18:24] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/…
    [31-Aug-2017 22:18:26] 2. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:18:27] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:18:27] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:19:29] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:19:30] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:21:40] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/.
    [31-Aug-2017 22:21:41] 3. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:21:43] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/…
    [31-Aug-2017 22:21:44] 3. Versuche, das Backup zur Dropbox zu senden …
    [31-Aug-2017 22:22:45] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:22:45] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:22:48] Authentifiziert mit der Dropbox von: REMOVED
    [31-Aug-2017 22:22:48] Hochladen zur Dropbox hat begonnen …
    [31-Aug-2017 22:24:58] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/.
    [31-Aug-2017 22:25:00] FEHLER: Schritt abgebrochen: zu viele Versuche!
    [31-Aug-2017 22:25:00] Eine alte Log-Datei gelöscht
    [31-Aug-2017 22:25:00] FEHLER: Job mit Fehlern beendet in 3290 Sekunden. Um eine korrekte Ausführung zu gewährleisten, musst du die Fehler beheben.
    [31-Aug-2017 22:25:04] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox-API: incorrect_offset/.
    [31-Aug-2017 22:25:04] FEHLER: Abgebrochen vom Benutzer!
    [31-Aug-2017 22:25:04] FEHLER: Job mit Fehlern beendet in 3294 Sekunden. Um eine korrekte Ausführung zu gewährleisten, musst du die Fehler beheben.
    [31-Aug-2017 22:27:09] FEHLER: Abgebrochen vom Benutzer!
    [31-Aug-2017 22:27:09] FEHLER: Job mit Fehlern beendet in 3419 Sekunden. Um eine korrekte Ausführung zu gewährleisten, musst du die Fehler beheben.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter shaevy

    (@shaevy)

    Sorry for the german logfile in the first post. I changed the language to english while backing up, so at least half of the log is now in english.

    I now also disabled WP Super Cache. And my dropbox still has ~30gb of free space.

    [INFO] BackWPup 3.4.1; Ein Projekt der Inpsyde GmbH
    [INFO] WordPress 4.8.1 auf https://www.gtk-mureck.at/
    [INFO] Log-Level: Normal (übersetzt)
    [INFO] BackWPup-Auftrag: Genzlandtrachtenkapelle Mureck
    [INFO] Logfile ist: backwpup_log_c4b0a0_2017-08-31_22-37-30.html
    [INFO] Backup-Datei ist: backwpup_c4b0a002_www_gtk_mureck_at_2017-08-31_22-37-30.zip
    [31-Aug-2017 22:37:30] 1. Versuche, die Datenbank zu sichern …
    [31-Aug-2017 22:37:30] Mit Datenbank usr_web424_3 auf localhost verbunden
    [31-Aug-2017 22:37:33] Datenbank-Backup „backwpup_c4b0a002_usr_web424_3.sql.gz“ mit 1,29 MB zur Backup-Datei-Liste hinzugefügt
    [31-Aug-2017 22:37:33] Datenbank-Backup fertig!
    [31-Aug-2017 22:37:35] 1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen …
    [31-Aug-2017 22:37:38] „wp-config.php“ zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 22:37:38] 742 Verzeichnisse zu sichern.
    [31-Aug-2017 22:37:38] 1. Versuche, eine Liste der installierten Plugins zu erstellen …
    [31-Aug-2017 22:37:38] Die Datei mit der Plugin-Liste „backwpup_c4b0a002_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-08-31.txt.gz“ mit 1,17 KB zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 22:37:40] 1. Versuche, eine Manifest-Datei zu generieren …
    [31-Aug-2017 22:37:40] Die Datei manifest.json mit 6,71 KB wurde zur Backup-Datei-Liste hinzugefügt.
    [31-Aug-2017 22:37:40] 1. Versuche, Backup zu erstellen …
    [31-Aug-2017 22:37:40] Komprimiere Dateien als ZipArchive. Bitte habe einen Moment Geduld.
    [31-Aug-2017 23:11:49] Backup archive created.
    [31-Aug-2017 23:11:49] Archive size is 1.66 GB.
    [31-Aug-2017 23:11:50] 26721 Files with 1.79 GB in Archive.
    [31-Aug-2017 23:11:52] 1. Try to send backup file to Dropbox …
    [31-Aug-2017 23:12:56] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:12:56] Uploading to Dropbox …
    [31-Aug-2017 23:12:56] Beginning new file upload session
    [31-Aug-2017 23:18:30] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [31-Aug-2017 23:19:31] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [31-Aug-2017 23:19:45] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [31-Aug-2017 23:20:41] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [31-Aug-2017 23:20:42] 2. Try to send backup file to Dropbox …
    [31-Aug-2017 23:20:56] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [31-Aug-2017 23:21:42] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [31-Aug-2017 23:21:43] 2. Try to send backup file to Dropbox …
    [31-Aug-2017 23:21:46] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:21:46] Uploading to Dropbox …
    [31-Aug-2017 23:21:56] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [31-Aug-2017 23:21:57] 2. Try to send backup file to Dropbox …
    [31-Aug-2017 23:22:47] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:22:47] Uploading to Dropbox …
    [31-Aug-2017 23:23:00] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:23:00] Uploading to Dropbox …
    [31-Aug-2017 23:23:56] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/..
    [31-Aug-2017 23:23:57] 3. Try to send backup file to Dropbox …
    [31-Aug-2017 23:25:01] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:25:01] Uploading to Dropbox …
    [31-Aug-2017 23:25:12] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/..
    [31-Aug-2017 23:25:13] 3. Try to send backup file to Dropbox …
    [31-Aug-2017 23:25:20] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [31-Aug-2017 23:25:21] 2. Try to send backup file to Dropbox …
    [31-Aug-2017 23:26:17] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:26:17] Uploading to Dropbox …
    [31-Aug-2017 23:26:25] Authenticated with Dropbox of user: NREMOVED
    [31-Aug-2017 23:26:25] Uploading to Dropbox …
    [31-Aug-2017 23:27:12] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [31-Aug-2017 23:27:13] 3. Try to send backup file to Dropbox …
    [31-Aug-2017 23:28:17] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:28:17] Uploading to Dropbox …
    [31-Aug-2017 23:28:35] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [31-Aug-2017 23:28:37] 3. Try to send backup file to Dropbox …
    [31-Aug-2017 23:29:41] Authenticated with Dropbox of user: REMOVED
    [31-Aug-2017 23:29:41] Uploading to Dropbox …
    [31-Aug-2017 23:30:40] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [31-Aug-2017 23:30:41] ERROR: Step aborted: too many attempts!
    [31-Aug-2017 23:30:41] One old log deleted
    [31-Aug-2017 23:30:41] ERROR: Job has ended with errors in 3191 seconds. You must resolve the errors for correct execution.
    [31-Aug-2017 23:31:52] ERROR: Aborted by user!
    [31-Aug-2017 23:31:52] ERROR: Job has ended with errors in 3262 seconds. You must resolve the errors for correct execution.
    [31-Aug-2017 23:32:42] /REMOVED/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [31-Aug-2017 23:32:42] ERROR: Aborted by user!
    [31-Aug-2017 23:32:42] ERROR: Job has ended with errors in 3312 seconds. You must resolve the errors for correct execution.

    • This reply was modified 6 years, 7 months ago by shaevy.
    Plugin Support BWU support

    (@duongcuong96)

    Hi @shaevy,
    This problem is really hard to fix because it does not usually happen.
    Because we rely on result return from DropBox API, if the result file size info from DropBox and the local one miss match, BackWPUp will throw that error.
    Could you please do a re-authentication and then try again?

    Hope that help!

    Thread Starter shaevy

    (@shaevy)

    Thank you for your help. I deleted the entire job and did a re-authentication with a new job(this time only with 115mb) but the same problem occured again.

    [INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
    [INFO] WordPress 4.8.1 on https://www.gtk-mureck.at/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: GTK Mureck
    [INFO] Logfile is: backwpup_log_c4b0a0_2017-09-06_13-09-16.html
    [INFO] Backup file is: backwpup_c4b0a001_2017-09-06_13-09-18.zip
    [06-Sep-2017 13:09:19] 1. Try to backup database …
    [06-Sep-2017 13:09:20] Connected to database usr_web424_3 on localhost
    [06-Sep-2017 13:09:22] Added database dump “backwpup_c4b0a001_usr_web424_3.sql.gz” with 1.51 MB to backup file list
    [06-Sep-2017 13:09:22] Database backup done!
    [06-Sep-2017 13:09:23] 1. Trying to make a list of folders to back up …
    [06-Sep-2017 13:09:25] Added “wp-config.php” to backup file list
    [06-Sep-2017 13:09:25] 526 folders to backup.
    [06-Sep-2017 13:09:25] 1. Trying to generate a file with installed plugin names …
    [06-Sep-2017 13:09:25] Added plugin list file “backwpup_c4b0a001_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-09-06.txt” with 2.75 KB to backup file list.
    [06-Sep-2017 13:09:26] 1. Trying to generate a manifest file …
    [06-Sep-2017 13:09:26] Added manifest.json file with 6.43 KB to backup file list.
    [06-Sep-2017 13:09:26] 1. Trying to create backup archive …
    [06-Sep-2017 13:09:26] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [06-Sep-2017 13:19:31] Backup archive created.
    [06-Sep-2017 13:19:31] Archive size is 36.61 MB.
    [06-Sep-2017 13:19:31] 4233 Files with 115.47 MB in Archive.
    [06-Sep-2017 13:19:33] 1. Try to send backup file to Dropbox …
    [06-Sep-2017 13:20:37] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:20:37] Uploading to Dropbox …
    [06-Sep-2017 13:20:37] Beginning new file upload session
    [06-Sep-2017 13:26:25] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 13:27:35] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 13:28:37] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [06-Sep-2017 13:28:38] 2. Try to send backup file to Dropbox …
    [06-Sep-2017 13:29:41] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:29:41] Uploading to Dropbox …
    [06-Sep-2017 13:32:00] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [06-Sep-2017 13:32:03] 2. Try to send backup file to Dropbox …
    [06-Sep-2017 13:33:06] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:33:06] Uploading to Dropbox …
    [06-Sep-2017 13:37:23] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 13:37:33] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [06-Sep-2017 13:37:35] 3. Try to send backup file to Dropbox …
    [06-Sep-2017 13:38:39] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:38:39] Uploading to Dropbox …
    [06-Sep-2017 13:38:49] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 13:39:33] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [06-Sep-2017 13:39:34] 3. Try to send backup file to Dropbox …
    [06-Sep-2017 13:40:38] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:40:38] Uploading to Dropbox …
    [06-Sep-2017 13:40:58] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [06-Sep-2017 13:41:00] 3. Try to send backup file to Dropbox …
    [06-Sep-2017 13:41:02] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [06-Sep-2017 13:41:03] 3. Try to send backup file to Dropbox …
    [06-Sep-2017 13:42:03] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:42:03] Uploading to Dropbox …
    [06-Sep-2017 13:42:07] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 13:42:07] Uploading to Dropbox …
    [06-Sep-2017 13:43:03] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [06-Sep-2017 13:43:05] ERROR: Step aborted: too many attempts!
    [06-Sep-2017 13:43:07] One old log deleted
    [06-Sep-2017 13:43:07] ERROR: Job has ended with errors in 2031 seconds. You must resolve the errors for correct execution.

    Thread Starter shaevy

    (@shaevy)

    I changed the job to just backup some parts of my homepage (76mb) and for this job it seems to work. Altough I still get an error.

    [INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
    [INFO] WordPress 4.8.1 on https://www.gtk-mureck.at/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: GTK Mureck
    [INFO] Logfile is: backwpup_log_c4b0a0_2017-09-06_15-11-37.html
    [INFO] Backup file is: backwpup_c4b0a001_2017-09-06_15-11-37.zip
    [06-Sep-2017 15:11:37] 1. Try to backup database …
    [06-Sep-2017 15:11:37] Connected to database usr_web424_3 on localhost
    [06-Sep-2017 15:11:39] Added database dump “backwpup_c4b0a001_usr_web424_3.sql.gz” with 1.41 MB to backup file list
    [06-Sep-2017 15:11:39] Database backup done!
    [06-Sep-2017 15:11:39] 1. Trying to make a list of folders to back up …
    [06-Sep-2017 15:11:40] Added “wp-config.php” to backup file list
    [06-Sep-2017 15:11:40] 258 folders to backup.
    [06-Sep-2017 15:11:42] 1. Trying to generate a file with installed plugin names …
    [06-Sep-2017 15:11:42] Added plugin list file “backwpup_c4b0a001_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-09-06.txt” with 2.75 KB to backup file list.
    [06-Sep-2017 15:11:42] 1. Trying to generate a manifest file …
    [06-Sep-2017 15:11:42] Added manifest.json file with 6.69 KB to backup file list.
    [06-Sep-2017 15:11:42] 1. Trying to create backup archive …
    [06-Sep-2017 15:11:42] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [06-Sep-2017 15:13:07] Backup archive created.
    [06-Sep-2017 15:13:07] Archive size is 21.86 MB.
    [06-Sep-2017 15:13:07] 2435 Files with 76.17 MB in Archive.
    [06-Sep-2017 15:13:09] 1. Try to send backup file to Dropbox …
    [06-Sep-2017 15:14:13] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 15:14:13] Uploading to Dropbox …
    [06-Sep-2017 15:14:13] Beginning new file upload session
    [06-Sep-2017 15:19:53] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 15:21:02] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [06-Sep-2017 15:22:05] Finishing upload session with a total of 22 MB uploaded
    [06-Sep-2017 15:22:06] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [06-Sep-2017 15:22:07] 2. Try to send backup file to Dropbox …
    [06-Sep-2017 15:23:10] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: closed/..
    [06-Sep-2017 15:23:10] Backup transferred to /GTK-Mureck/backwpup_c4b0a001_2017-09-06_15-11-37.zip
    [06-Sep-2017 15:23:11] Authenticated with Dropbox of user: Nikolaus Sch
    [06-Sep-2017 15:23:11] Uploading to Dropbox …
    [06-Sep-2017 15:24:14] One old log deleted
    [06-Sep-2017 15:24:14] Job done in 757 seconds.
    [06-Sep-2017 15:25:22] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: closed/
    [06-Sep-2017 15:25:22] ERROR: Aborted by user!
    [06-Sep-2017 15:25:22] ERROR: Job has ended with errors in 825 seconds. You must resolve the errors for correct execution.

    • This reply was modified 6 years, 6 months ago by shaevy.
    Plugin Support BWU support

    (@duongcuong96)

    Hi @shaevy,
    Could you please change backup to another archive format like Tar, Tar Gzip, Tar Bzip2 and then try again?

    Thread Starter shaevy

    (@shaevy)

    I changed the archive format to tar.gz. The result is the same as last time: I am getting an error but the file is still written to my dropbox.

    [INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
    [INFO] WordPress 4.8.1 on https://www.gtk-mureck.at/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: GTK Mureck
    [INFO] Logfile is: backwpup_log_c4b0a0_2017-09-07_03-40-15.html
    [INFO] Backup file is: backwpup_c4b0a001_2017-09-07_03-40-15.tar.gz
    [07-Sep-2017 03:40:15] 1. Try to backup database …
    [07-Sep-2017 03:40:16] Connected to database usr_web424_3 on localhost
    [07-Sep-2017 03:40:18] Added database dump “backwpup_c4b0a001_usr_web424_3.sql.gz” with 1.41 MB to backup file list
    [07-Sep-2017 03:40:18] Database backup done!
    [07-Sep-2017 03:40:20] 1. Trying to make a list of folders to back up …
    [07-Sep-2017 03:40:20] Added “wp-config.php” to backup file list
    [07-Sep-2017 03:40:20] 258 folders to backup.
    [07-Sep-2017 03:40:21] 1. Trying to generate a file with installed plugin names …
    [07-Sep-2017 03:40:21] Added plugin list file “backwpup_c4b0a001_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-09-07.txt” with 2.75 KB to backup file list.
    [07-Sep-2017 03:40:21] 1. Trying to generate a manifest file …
    [07-Sep-2017 03:40:21] Added manifest.json file with 6.70 KB to backup file list.
    [07-Sep-2017 03:40:21] 1. Trying to create backup archive …
    [07-Sep-2017 03:40:21] Compressing files as TarGz. Please be patient, this may take a moment.
    [07-Sep-2017 03:43:06] Backup archive created.
    [07-Sep-2017 03:43:06] Archive size is 21.88 MB.
    [07-Sep-2017 03:43:06] 2435 Files with 76.17 MB in Archive.
    [07-Sep-2017 03:43:12] 1. Try to send backup file to Dropbox …
    [07-Sep-2017 03:44:16] Authenticated with Dropbox of user: Nikolaus Sch
    [07-Sep-2017 03:44:16] Uploading to Dropbox …
    [07-Sep-2017 03:44:16] Beginning new file upload session
    [07-Sep-2017 03:49:51] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [07-Sep-2017 03:49:57] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [07-Sep-2017 03:51:05] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [07-Sep-2017 03:52:03] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/..
    [07-Sep-2017 03:52:05] 2. Try to send backup file to Dropbox …
    [07-Sep-2017 03:52:10] Finishing upload session with a total of 22 MB uploaded
    [07-Sep-2017 03:52:11] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [07-Sep-2017 03:52:13] 2. Try to send backup file to Dropbox …
    [07-Sep-2017 03:53:09] Authenticated with Dropbox of user: Nikolaus Sch
    [07-Sep-2017 03:53:09] Uploading to Dropbox …
    [07-Sep-2017 03:53:15] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: closed/
    [07-Sep-2017 03:53:15] Backup transferred to /GTK-Mureck/backwpup_c4b0a001_2017-09-07_03-40-15.tar.gz
    [07-Sep-2017 03:53:17] Authenticated with Dropbox of user: Nikolaus Sch
    [07-Sep-2017 03:53:17] Uploading to Dropbox …
    [07-Sep-2017 03:54:19] One old log deleted
    [07-Sep-2017 03:54:19] Job done in 844 seconds.
    [07-Sep-2017 03:55:20] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: closed/..
    [07-Sep-2017 03:55:20] ERROR: Aborted by user!
    [07-Sep-2017 03:55:20] ERROR: Job has ended with errors in 905 seconds. You must resolve the errors for correct execution.
    [07-Sep-2017 03:55:28] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup/inc/class-destination-dropbox.php: Dropbox API: closed/…
    [07-Sep-2017 03:55:28] ERROR: Aborted by user!
    [07-Sep-2017 03:55:28] ERROR: Job has ended with errors in 913 seconds. You must resolve the errors for correct execution.

    Plugin Support BWU support

    (@duongcuong96)

    Hi @shaevy,
    We have made a workaround for this kind of DropBox problem. It’s still in the beta version.
    So could you email us to support@backwpup.com and then we would like you to use the beta version and see if it works for you?
    Thank you!

    • This reply was modified 6 years, 6 months ago by BWU support.
    Thread Starter shaevy

    (@shaevy)

    I have just sent you an email. Lets hope for the best.

    Thank you for your support. 🙂

    Plugin Support BWU support

    (@duongcuong96)

    @shaevy,
    I have sent you the beta version. please run it and see if it works 🙂

    Thread Starter shaevy

    (@shaevy)

    Same problem as before 🙁 :

    [INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
    [INFO] WordPress 4.8.1 on https://www.gtk-mureck.at/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: GTK Mureck
    [INFO] Logfile is: backwpup_log_c23344_2017-09-09_10-16-34.html
    [INFO] Backup file is: backwpup_c2334401_2017-09-09_10-16-34.zip
    [09-Sep-2017 10:16:34] 1. Try to backup database …
    [09-Sep-2017 10:16:34] Connected to database usr_web424_3 on localhost
    [09-Sep-2017 10:16:36] Added database dump “backwpup_c2334401_usr_web424_3.sql” with 18.75 MB to backup file list
    [09-Sep-2017 10:16:36] Database backup done!
    [09-Sep-2017 10:16:36] 1. Trying to make a list of folders to back up …
    [09-Sep-2017 10:16:40] Added “wp-config.php” to backup file list
    [09-Sep-2017 10:16:40] 743 folders to backup.
    [09-Sep-2017 10:16:42] 1. Trying to generate a file with installed plugin names …
    [09-Sep-2017 10:16:42] Added plugin list file “backwpup_c2334401_Grenzlandtrachtenkapelle-Mureck.pluginlist.2017-09-09.txt” with 2.75 KB to backup file list.
    [09-Sep-2017 10:16:42] 1. Trying to generate a manifest file …
    [09-Sep-2017 10:16:42] Added manifest.json file with 6.52 KB to backup file list.
    [09-Sep-2017 10:16:42] 1. Trying to create backup archive …
    [09-Sep-2017 10:16:42] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [09-Sep-2017 10:16:45] WARNING: File /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/beta testing does not exist or is not readable
    [09-Sep-2017 10:49:47] Backup archive created.
    [09-Sep-2017 10:49:47] Archive size is 1.67 GB.
    [09-Sep-2017 10:49:47] 26853 Files with 1.81 GB in Archive.
    [09-Sep-2017 10:49:56] 1. Try to send backup file to Dropbox …
    [09-Sep-2017 10:51:00] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 10:51:00] Uploading to Dropbox …
    [09-Sep-2017 10:51:00] Beginning new file upload session
    [09-Sep-2017 10:56:56] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [09-Sep-2017 10:57:08] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [09-Sep-2017 10:58:24] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [09-Sep-2017 10:59:16] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [09-Sep-2017 10:59:17] 2. Try to send backup file to Dropbox …
    [09-Sep-2017 10:59:32] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/..
    [09-Sep-2017 10:59:33] 2. Try to send backup file to Dropbox …
    [09-Sep-2017 11:00:20] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:00:20] Uploading to Dropbox …
    [09-Sep-2017 11:00:36] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:00:36] Uploading to Dropbox …
    [09-Sep-2017 11:02:57] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/..
    [09-Sep-2017 11:02:58] 3. Try to send backup file to Dropbox …
    [09-Sep-2017 11:03:10] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [09-Sep-2017 11:03:11] 2. Try to send backup file to Dropbox …
    [09-Sep-2017 11:04:02] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:04:02] Uploading to Dropbox …
    [09-Sep-2017 11:04:15] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:04:15] Uploading to Dropbox …
    [09-Sep-2017 11:05:35] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [09-Sep-2017 11:06:34] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [09-Sep-2017 11:06:35] 3. Try to send backup file to Dropbox …
    [09-Sep-2017 11:07:27] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [09-Sep-2017 11:07:28] 3. Try to send backup file to Dropbox …
    [09-Sep-2017 11:07:39] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:07:39] Uploading to Dropbox …
    [09-Sep-2017 11:08:31] Authenticated with Dropbox of user: Nikolaus Sch
    [09-Sep-2017 11:08:31] Uploading to Dropbox …
    [09-Sep-2017 11:08:48] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/.
    [09-Sep-2017 11:08:50] ERROR: Step aborted: too many attempts!
    [09-Sep-2017 11:08:50] ERROR: Job has ended with errors in 3136 seconds. You must resolve the errors for correct execution.
    [09-Sep-2017 11:10:03] ERROR: Aborted by user!
    [09-Sep-2017 11:10:03] ERROR: Job has ended with errors in 3209 seconds. You must resolve the errors for correct execution.
    [09-Sep-2017 11:10:18] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/…
    [09-Sep-2017 11:10:18] ERROR: Aborted by user!
    [09-Sep-2017 11:10:18] ERROR: Job has ended with errors in 3224 seconds. You must resolve the errors for correct execution.
    [09-Sep-2017 11:10:52] /var/www/web424/html/gtk-mureck.at/v3/wp-content/plugins/backwpup-beta/inc/class-destination-dropbox.php: Dropbox API: incorrect_offset/
    [09-Sep-2017 11:10:52] ERROR: Aborted by user!
    [09-Sep-2017 11:10:52] ERROR: Job has ended with errors in 3258 seconds. You must resolve the errors for correct execution.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Backup to Dropbox suddenly fails.’ is closed to new replies.