Support » Plugin: BoldGrid Backup » backup successful but no file

  • Hi,
    I recently got this error where BoldGrid said the backup was successful (manually and autobackup) but I dont see any backup file. What should I do? I also got the same error as brockpaston described.

    The page I need help with: [log in to see the link]

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  • Hi @wizi4ever,

    I’m sorry to hear you’re having these issues with the BoldGrid Backup plugin, but I’ll see if I can help.

    BoldGrid said the backup was successful (manually and autobackup) but I dont see any backup file.

    To confirm:

    1. You create a backup by going to your WordPress Dashboard > BoldGrid Backup > Backup Archives > Backup Site Now > Backup Site Now
    2. When the backup is done and you go to BoldGrid Backup > Backup Archives, you don’t see this backup?

    Has this ever worked for you, or are you setting this up for the first time?

    We test the BoldGrid Backup plugin for compatibility in many different environments. It sounds like though it’s not working in yours, so we’d like to run some additional tests. Can you share with us site info? – which can be found in your WordPress Dashboard > Tools > Site Health > Info > Copy site info to clipboard.

    Hi @wizi4ever I’d really like to help resolve this issue for you, I’m sure others are having the same problem. Are you able to provide some troubleshooting info, asked for in my earlier response?

Viewing 2 replies - 1 through 2 (of 2 total)
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