Support » Plugin: UpdraftPlus WordPress Backup Plugin » Backup Starts but does not Complete

  • Resolved mysticscholar

    (@mysticscholar)


    I start the backup process, and the backup starts but does not finish. I can watch the process move about half-way, and there are files on the server (GoDaddy). However, I receive no email, and the message in Settings says that “No Backup has been completed.”

    I have a log file, but am not sure about proper etiquette as to how send it to you.

    Thank you.

    Dr. Laurence (Larry) Kant

    http://www.mysticscholar.org

    http://wordpress.org/plugins/updraftplus/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi Larry,

    The best way to post the log file is to go to pastebin.com, post it in there, and then post the link to it here.

    Best wishes,
    David

    David,

    Here’s the link:http://pastebin.com/SueU1fme

    Thanks!

    All best,
    Larry

    Plugin Author David Anderson

    (@davidanderson)

    Hi Larry,

    Thanks, that helps… more data-gathering before I can suggest what’s up: If you go into your site via FTP, and look in the directory wp-content, then can you list for me all the files + directories you find there? (Just one-level – i.e. don’t recurse and list sub-directories).

    Best wishes,
    David

    Hi David,

    Here’s the new link to my log: http://pastebin.com/PRjtaGmu

    Here’s the new link to the contents of Wp-Content: http://pastebin.com/xrkM6GS9

    Thanks for responding so swiftly!

    All best,
    Larry

    Plugin Author David Anderson

    (@davidanderson)

    Hmmm. It’s a very odd place for the logging to stop.

    1) Can you try the development version, and see if that gets a different result? (+ post log file) – http://updraftplus.com/faqs/devversion

    2) Do you know how to access your PHP error log file? (Your hosting company should be able to advise). Is there anything logged there from the time of the backup?

    David

    David,

    I tried installing the development version, but the install failed, giving me this message: “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Please advise as to how to proceed.

    Thanks.

    All best,
    Larry

    Plugin Author David Anderson

    (@davidanderson)

    Hi Larry,

    Try downloading it again – that message indicates you’ve got a corrupt zip file, so presumably something went wrong whilst downloading. (It’s wordpress.org the packages up the zip files).

    David

    David,

    I downloaded, and it did install this time. I tried running the backup, but the backup hung once again and did not complete.

    What should I do now?

    All best,
    Larry

    Plugin Author David Anderson

    (@davidanderson)

    Hi Larry,

    Please can you post the new log file?

    David

    David,

    Here’s the link to the log: http://pastebin.com/fNK1SBGi

    All best,
    Larry

    Plugin Author David Anderson

    (@davidanderson)

    Very weird. It looks like PHP crashes. There’s no significant code that runs after the last thing logged each attempt before something else should be logged.

    If you’re happy to send your WP and FTP login credentials to contact@updraftplus.com then I can take a closer look. Alternatively, ask your web hosting company for where to find the PHP error log, and see if anything is logged in there.

    David

Viewing 11 replies - 1 through 11 (of 11 total)
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