Hi,
BackWPup follows the time set in your WordPress settings, not the server time. Could you please confirm that your WordPress timezone is set to match your local time? You can check this under Settings > General > Timezone and verify from the preview shown there https://shottr.cc/s/1mQ5/SCR-20250918-tub.png.
Let me know if adjusting this resolves the mismatch.
Best regards,
Thread Starter
urka
(@urka)
Our current time zone is Vienna and this is correct.
If we start manually a backup the timestamp is also correct in Backup list.
Yesterday we disabled all scheduled backups only the database backup should run at 23:50 (11:50pm)
It starts at 4:05 and after 1 minute it stopped with the log entry
“Compressing files as a Zip archive. Please wait a moment.”
No more log entry and no end of the backup. I stopped it now at 1 pm a day later.
If I start it manually it doesn’t need more than 100 seconds and runs well.
Same with the other backups – manually everything is ok.
With scheduled time start they start on any time but not on the time we have in the setting and than they stop with an error. But run well when we start manually.
Old version worked well. We deleted all legacy backups when we changed to new version.
Thread Starter
urka
(@urka)
P.S.
We’re also a bit confused that the backup is adding the xxx-pluginlist.xxx.txt file to the backup file list, even though we’re only backing up the core files, excluding all plugins. It seems like something has gone wrong. Can we still create backup jobs using the old settings (which worked perfectly but were unfortunately deleted by us)?
Hi @urka,
Can you confirm if the WP Cron is working correctly on your site?
If the test mentioned in this doc fails: https://backwpup.com/docs/my-backup-jobs-dont-seem-to-run-as-scheduled/, I would suggest reaching out to hosting support to confirm once regarding the WP-Cron.
Let me know how it goes.
Thread Starter
urka
(@urka)
OK, we will check WP Cron.
But yesterday we had another strange behave. Our archive format is .zip and the file backup yesterday was made as a .tar
All other backups are .zip as in the setting.
Would it be possible that something goes wrong with the change from old version to the new dashboard?
We are currently considering whether to uninstall the plugin and start from scratch. What do you think?
Hi,
Thank you for your reply.
In the latest version (5.5), you can now set and customize the backup archive format directly in each job’s settings. You can also give each backup job a unique name so it’s easier to track which one might be behaving differently.
If you haven’t reinstalled yet and are okay with resetting the current jobs and backups, I would recommend reinstalling the plugin once. This will clear out any migration-related inconsistencies from the older versions and give you a clean setup moving forward.
Let me know what you find.
Best regards,
