Hello connie1193,
We apologize for the inconvenience that you are currently experiencing. We would like to assure you that we are aware of the issue and our development team has designated it as a top priority to be resolved. Rest assured that we will keep you informed and provide updates regarding the status of this issue as soon as they become available.
Thank you for your response. Please let me know as soon as the problem is solved.
@backupguard is there any news?
@connie1193 Have you tried the latest v2.0.2?
As per the latest changelog seems to be addressed
@elialum yes, our problem occurred since this update. I updated the version also on my other websites where I do not face this problem but only on this single website!
Hi @connie1193
Thank you, seems like an edge case given that it works on your other websites. I’ll suggest open a ticket with JetBackup team so one of the developers will have a look.
@backupguard any news? how can I open a ticket?
Hello @connie1193,
Just to provide an update on this case, the latest release of JetBackup for WordPress has resolved this issue. If you are on the latest version and this issue persists please do not hesitate to update us here.
Best Regards,
The JetApps Team
