Backup says “finished” but it is still running

  • collaborato

    (@collaborato)


    5 years, 4 months ago

    When starting a rather large Backup (>600MB) manually, the backup says after a while “finished in 0 seconds” and the progress bars are full. But when switching to “backups” to download the file there are 2 files, and none of them is the size of a full backup. And at least one of them is still growing when reloading.
    When clicking back to “backup-orders” (aufträge mein ich, hab die deutsche version) the system shows again a running backup. An quite often the same behaviour starts again: Backup in progress is shown (doesn’t start at the beginning, but shows a realistic progress), then says again “finished in 0 seconds”….

    When I just wait, it will finish in the usual time and has no error-messages or warnings in the log. This error is in the product at least for 6 Months and I can watch it on several sites, usually with bigger backups. Seems to happen wehen the logs says “Array……”

    Please fix that irritating behaviour. Thanks for the good work!

    Günther

    Log here:
    [INFO] BackWPup 3.6.1; Ein Projekt der Inpsyde GmbH
    [INFO] WordPress 4.9.8 auf https://www.talisonline.de/
    [INFO] Log-Level: Normal (übersetzt)
    [INFO] BackWPup-Auftrag: Gesamtbackup
    [INFO] Logfile ist: backwpup_log_c42482_2018-11-28_11-46-50.html
    [INFO] Backup-Datei ist: backwpup_R7CCJATC01_Talis2_2018-11-28_11-46-50.zip
    [28-Nov-2018 11:46:50] 1. Versuche, die Datenbank zu sichern …
    [28-Nov-2018 11:46:50] Mit Datenbank d026ff9f auf localhost verbunden
    [28-Nov-2018 11:46:51] Datenbank-Backup „d026ff9f.sql“ mit 27,14 MB zur Backup-Datei-Liste hinzugefügt
    [28-Nov-2018 11:46:51] Datenbank-Backup fertig!
    [28-Nov-2018 11:46:51] 1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen …
    [28-Nov-2018 11:46:53] „wp-config.php“ zur Backup-Datei-Liste hinzugefügt.
    [28-Nov-2018 11:46:53] 865 Verzeichnisse zu sichern.
    [28-Nov-2018 11:46:54] 1. Versuche, eine Liste der installierten Plugins zu erstellen …
    [28-Nov-2018 11:46:54] Die Datei mit der Plugin-Liste „TALIS-Karriereportal-für-Architekten-und-Bauingenieure.pluginlist.2018-11-28.txt“ mit 2,36 KB zur Backup-Datei-Liste hinzugefügt.
    [28-Nov-2018 11:46:54] 1. Versuche, eine Manifest-Datei zu generieren …
    [28-Nov-2018 11:46:54] Die Datei manifest.json mit 6,45 KB wurde zur Backup-Datei-Liste hinzugefügt.
    [28-Nov-2018 11:46:54] 1. Versuche, Backup zu erstellen …
    [28-Nov-2018 11:46:54] Komprimiere Dateien als ZipArchive. Bitte habe einen Moment Geduld.
    [28-Nov-2018 11:46:54] Array ( [0] => /…/wp-content/uploads/backwpup-c42482-temp/d026ff9f.sql [1] => /…/tailsonline/wp-config.php [2] => /…/wp-content/uploads/backwpup-c42482-temp/TALIS-Karriereportal-für-Architekten-und-Bauingenieure.pluginlist.2018-11-28.txt [3] => /…/tailsonline/wp-content/uploads/backwpup-c42482-temp/manifest.json [4] => /…/tailsonline/wp-content/uploads/backwpup-c42482-temp/backwpup_readme.txt )
    [28-Nov-2018 11:50:47] Backup wurde erstellt.
    [28-Nov-2018 11:50:47] Archivgröße ist 650,46 MB
    [28-Nov-2018 11:50:47] 11200 Dateien mit 785,62 MB im Archiv.
    [28-Nov-2018 11:50:49] Eine Sicherungsdatei gelöscht
    [28-Nov-2018 11:50:49] 1. Versuche, ein Backup zum S3-Service zu senden …
    [28-Nov-2018 11:50:50] Verbunden zum S3 Bucket „backup-wordpress-bucket“ in eu-central-1
    [28-Nov-2018 11:50:50] Prüfe auf nicht abgebrochene, mehrteilige Uploads …
    [28-Nov-2018 11:50:50] Upload zum S3 Service begonnen …
    [28-Nov-2018 11:53:39] Backup übertragen zu https://s3-eu-central-1.amazonaws.com/…/…
    [28-Nov-2018 11:53:39] Eine Datei im S3-Bucket gelöscht
    [28-Nov-2018 11:53:40] 1. Versuche, die Datenbank zu prüfen …
    [28-Nov-2018 11:53:41] Datenbank-Check fertig!
    [28-Nov-2018 11:53:41] Eine alte Log-Datei gelöscht
    [28-Nov-2018 11:53:41] Auftrag erledigt in 411 Sekunden.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support BWU support

    (@duongcuong96)

    5 years, 4 months ago

    Hi @collaborato,
    Please update the plugin to the latest 3.6.6 now then try again. Is that help?

    Thread Starter collaborato

    (@collaborato)

    5 years, 4 months ago

    No. The “Array-Stuff” is gone and the progressbar goes smoothly until 100% – but same Problem. Says “ready in 0 sec” but is still running in the background.

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 4 months ago

    Hi @collaborato
    Hmm, I think there is a temproary glitch in BackWPUp progress bar when running on your site, could you please give me the server log by going to BackWPUp-> Settings -> Infomation tab -> press Get Debug Info?
    Thanks!

    Thread Starter collaborato

    (@collaborato)

    5 years, 4 months ago

    Hi @duongcuong96

    of course. Here are the logs. Path ist anaonymized.

    Greetings,

    Günther

    WordPress-Version: 4.9.8
    BackWPup-Version: 3.6.6
    PHP-Version: 7.1.23-nmm1 (64bit)
    MySQL-Version: 5.7.21-nmm1-log
    cURL-Version: 7.47.0
    cURL-SSL-Version: OpenSSL/1.0.2g
    WP-Cron-URL:: https://www.talisonline.de/wp-cron.php
    Verbindung zum Server selbst:: Response-Test OK
    Document root: /…/tailsonline/
    Temp-Verzeichnis:: /…/tailsonline/wp-content/uploads/backwpup-c42482-temp/
    Protokoll-Verzeichnis:: /…/tailsonline/wp-content/uploads/backwpup-c42482-logs/
    Server: Apache
    Betriebssystem: Linux
    PHP-SAPI: fpm-fcgi
    Aktueller PHP-User: w01528de
    Maximale Skript-Laufzeit: 30 Sekunden
    BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
    Alternative WP Cron: Aus
    WP Cron abgeschaltet: Aus
    Verzeichnis-Rechte: 493
    Server-Zeit: 11:33
    Zeit der Website: 12:33
    Zeitzone der Website: Europe/Berlin
    Zeitverschiebung der Website: 1 Stunden
    Sprache der Website: de-DE
    Zeichensatz des MySQL-Clients: utf8
    PHP-Memory-Limit: 256M
    WordPress-Memory-Limit: 40M
    Maximales WordPress-Memory-Limit: 256M
    Benutzter Speicher: 38,00 MB
    Geladene PHP-Erweiterungen:: Core, OAuth, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gender, gettext, gmp, hash, htscanner, http, iconv, imagick, imap, interbase, intl, ionCube Loader, json, ldap, libxml, mailparse, mbstring, mcrypt, mongodb, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, propro, pspell, raphf, recode, session, shmop, soap, sqlite3, standard, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 4 months ago

    Hi @collaborato,
    Please try go to BackWPUp -> Settings -> Job tab -> Reduce server load and choose medium, go to BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to about 20 seconds.
    After that, try to run the job again.
    Is that helps?

    Thread Starter collaborato

    (@collaborato)

    5 years, 4 months ago

    Hi @duongcuong96,

    I tried it, but same error. Even tried “reduce server load = maximum”: Same Problem.
    Sorry, but this doesn’t help.

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 3 months ago

    Hi @collaborato
    Sorry to not following up, please upgrade the plugin to the latest version then try again.
    Thank you!

    Thread Starter collaborato

    (@collaborato)

    5 years, 3 months ago

    Thanks for getting back to me. I just tried, but still the same error. Using BackWPup 3.6.6. on WP 5.0.2. Tried to deactivate some plugins – no difference. It happens, as the status indicator says “archiving folder …”.

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 2 months ago

    @collaborato
    Really sorry about the delayed response,
    I see you are running on fpm-fcgi installation, please try enabling Empty output on working option in BackWPUp -> Settings -> Jobs then run the job again?
    Is that help?

    Thread Starter collaborato

    (@collaborato)

    5 years, 2 months ago

    Thanks for responding and your hint, but sorry – it doesn’t change the effect. No help.

Viewing 10 replies - 1 through 10 (of 10 total)
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