Title: Backup process hung
Last modified: September 26, 2025

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# Backup process hung

 *  [amitkgupta](https://wordpress.org/support/users/amitkgupta/)
 * (@amitkgupta)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/backup-process-hung/)
 * The backup hung for a few hours,

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Vardan](https://wordpress.org/support/users/vardan05/)
 * (@vardan05)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/backup-process-hung/#post-18657345)
 * Hello,
 * We are sorry for the inconvenience you faced.
   Would you please tell us if you
   checked the docs, as sometimes some server configuration could cause the backup
   to stop.
 * Regards,
   Vardan
 *  Thread Starter [amitkgupta](https://wordpress.org/support/users/amitkgupta/)
 * (@amitkgupta)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/backup-process-hung/#post-18657405)
 * Hi Vardan,
 * Thanks for the fast response. The system was with the wait message and later 
   disappeared. I am also trying to find what has happened as i wanted to take a
   backup of my site. But for server side configuration i would need to contact 
   hosting provider, as i am just a small site on wordpress.
 *  Plugin Support [Vardan](https://wordpress.org/support/users/vardan05/)
 * (@vardan05)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/backup-process-hung/#post-18657418)
 * Hello,
 * From what you have described, it looks like, the backups was not even initiated,
   which mostly happens when either the request to start did not reach your backend
   or there is some firewall blocking the request.
   If you could write to us at [support@backuply.com](https://wordpress.org/support/topic/backup-process-hung/support@backuply.com?output_format=md),
   we will look into what is causing this issue.
 * Regards,
   Vardan

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [Vardan](https://wordpress.org/support/users/vardan05/)
 * Last activity: [6 months, 3 weeks ago](https://wordpress.org/support/topic/backup-process-hung/#post-18657418)