Title: backup problems Last modified: August 21, 2016 --- # backup problems * [HeleneFi](https://wordpress.org/support/users/helenefi/) * (@helenefi) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/) * I’ve been using Better WP security for a year. Backups by email were working fine until they suddenly stopped. Not sure when/how. I already wrote about that without any reply. * Now I updated to the latest version. I was asked to do a one click fixing (re) configuration not sure how this was called. And prompted to do a backup. > It sent me a error/problem with backup message requesting I contact support. * Requesting an immediate backup with database + email checked does not send an email. No message, nothing. * Please I would like to fix this as I am not confident that iTheme is protecting me correctly. * Thank you for your attention. * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/backup-problems-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/backup-problems-2/page/2/?output_format=md) * Thread Starter [HeleneFi](https://wordpress.org/support/users/helenefi/) * (@helenefi) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958745) * I unchecked the Zip Database Backups box, and it still doesn’t send an email. * [LoicTheAztec](https://wordpress.org/support/users/lomars/) * (@lomars) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958910) * Hello * i use also this plugin, but not the backup feature. * May be : – the backup archive is to big to be sended by email – your email box is full, – the provider or server has some problems to mail – there is a bug in this plug-in update * **An alternative solution :** For backup purpose you can use another free plugin like **BackUpWordPress** that has more complete features. You can also use with it, a free database plugin optimizator like **WP-optimize** to optimize and discrease your database size, before doing updates… * I hope you will find the good solution * Best regards * L * Thread Starter [HeleneFi](https://wordpress.org/support/users/helenefi/) * (@helenefi) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958927) * Thank you. I will try the workarounds. These are two useful plugins. * Though I would appreciate some response from the plugin’s support as I do not know if more that the backup feature is corrupt. Also, I am receiving invitations to donate. I can only contemplate this if I have a plugin that works and some support when there is a problem :). * The site is very small, my emailbox is not full, I am receiving many notifications from the site so the server doesn’t seem to have problems to mail. * Thank you for your attention. H * [Passion In Design](https://wordpress.org/support/users/mayonis/) * (@mayonis) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958945) * Hi, * I have the same issue. The backup email stop coming in. * And if I go to dashboard and click on “Create Database Backup”, it returns a blank page saying “Security error!” * Being nervous on this as I am not sure if my site is compromised or just a minor bug in this plugin. * [Passion In Design](https://wordpress.org/support/users/mayonis/) * (@mayonis) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958946) * Some information of my site that having this issue: Wordpress 3.9.1 iTheme Security 4.2.6 * Server: PHP 5.4.21 MYSQL 5.5.36-cll * [akalsha](https://wordpress.org/support/users/akalsha/) * (@akalsha) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958957) * My backups aren’t working after the upgrade, either. When click the button to do an upgrade, I get a message that another process is trying to do a backup, so this plugin can’t. Though, there are no other backup plugins or anything that would possibly be trying to do a backup. * [withacause](https://wordpress.org/support/users/withacause/) * (@withacause) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958964) * I also get an error message on backups after the upgrade. The error message says: * “Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.” * Any ideas? * Thread Starter [HeleneFi](https://wordpress.org/support/users/helenefi/) * (@helenefi) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958977) * Thanks [@lomars](https://wordpress.org/support/users/lomars/). I was also thinking that at some point if we receive no response we could put a note in reviews… * [LoicTheAztec](https://wordpress.org/support/users/lomars/) * (@lomars) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958978) * I have just send an email to iThemes company because some people are getting very angry: have a look to this thread: “Getting Locked Out of your own Site? Disable and STOP using this Plugin”. There is at lot of bugs in this version, try to report this one (email backup)… Like i was saying to you i don’t use the backup feature. * [ArnoH](https://wordpress.org/support/users/grimissimo/) * (@grimissimo) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4958982) * I just updated the plugin and now it stoped working too… i try the report a bug… * [jonander1980](https://wordpress.org/support/users/jonander1980/) * (@jonander1980) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4959003) * At the last days the backups mailing turns crazy: It’s being sending more than ten mails at day. I have check the settings and everything seems normal (one mail for day). What can I do? * [LoicTheAztec](https://wordpress.org/support/users/lomars/) * (@lomars) * [11 years, 10 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4959005) * Allert CIA. Just Joking. Almost Nothing 🙁 just wait a futur next update if the dev of the plugin is not to busy with his 4 legged young children. You can also use the url in the third sticky thread to repport the bug… * [Passion In Design](https://wordpress.org/support/users/mayonis/) * (@mayonis) * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4959015) * The problem seems to go away. I can receive backup in my inbox now. * [LoicTheAztec](https://wordpress.org/support/users/lomars/) * (@lomars) * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4959017) * Fine, what have you done? Please, you could be more explicit to us… * [stangmtt66](https://wordpress.org/support/users/stangmtt66/) * (@stangmtt66) * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problems-2/#post-4959018) * It looks like even if you’re not storing the backups locally, you need to have a valid, local backup path or the plugin will not back up. * I was having the same error about “some other process” while trying to manually back up. Once I edited the local address to a real, writable directory, I can now back up. * This is definitely a defect in the plugin. * Good luck! Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/backup-problems-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/backup-problems-2/page/2/?output_format=md) The topic ‘backup problems’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272) * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) ## Tags * [backup error](https://wordpress.org/support/topic-tag/backup-error/) * [email backup](https://wordpress.org/support/topic-tag/email-backup/) * 19 replies * 11 participants * Last reply from: [ChrisFo](https://wordpress.org/support/users/chrisfo/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/backup-problems-2/page/2/#post-4959045) * Status: not resolved