Title: Backup problem
Last modified: August 22, 2016

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# Backup problem

 *  [JNauman](https://wordpress.org/support/users/jnauman/)
 * (@jnauman)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/)
 * I am new to WordPress. The site I am managing is hosted at WordPress.com. I am
   getting a couple of messages on my dashboard as follows. (For security I have
   replaced the file names with FOLDERNAME, MYWEBSITE, NEWLOCATION):
 * Your backup folder is NOT writable
    To correct this issue, make the folder /home3/
   FOLDERNAME/public_html/wp-content/backup-db writable.
 * Your backup folder MIGHT be visible to the public
    To correct this issue, move
   the file from /home1/tutorti2/public_html/MYWEBSITE/wp-content/plugins/wp-dbmanager/
   htaccess.txt to /home3/NEWLOCATION/public_html/wp-content/backup-db/.htaccess
 * Please help. I do not know how to access the folders or files without using FTP
   and since the .com hosted sites cannot be managed with FTP I am clueless about
   how to do these fixes.
 * Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5195923)
 * You need to ask at [http://en.support.wordpress.com/](http://en.support.wordpress.com/)
 * This forum is for self hosted sites.
 *  Thread Starter [JNauman](https://wordpress.org/support/users/jnauman/)
 * (@jnauman)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5195930)
 * thanks.
 *  Thread Starter [JNauman](https://wordpress.org/support/users/jnauman/)
 * (@jnauman)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5195963)
 * My mistake. This is a self hosted site but ftp is not working. Is there any other
   way to manage the files.
 *  [Craig Ralston](https://wordpress.org/support/users/craig-ralston/)
 * (@craig-ralston)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5195979)
 * What do you mean by “ftp is not working”? You should talk to your host.
 *  Thread Starter [JNauman](https://wordpress.org/support/users/jnauman/)
 * (@jnauman)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5196017)
 * I enter password and username but it comes back with an error though it finds
   the server.
 * Will have to talk to support in the morning. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Backup problem’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 3 participants
 * Last reply from: [JNauman](https://wordpress.org/support/users/jnauman/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-7/#post-5196017)
 * Status: not resolved

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