Title: Backup problem
Last modified: August 21, 2016

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# Backup problem

 *  [migswd](https://wordpress.org/support/users/migswd/)
 * (@migswd)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/backup-problem-5/)
 * I got this error when I try to click on CREATE DB BACKUP.
    I checked my backup
   folder permissions and they are 777. So ?
 * The website encountered an error while retrieving [http://www.mywebsite.com/wp-admin/admin.php?page=better-wp-security-databasebackup](http://www.mywebsite.com/wp-admin/admin.php?page=better-wp-security-databasebackup).
   It may be down for maintenance or configured incorrectly.
    Reload this webpage.
   Press the reload button to resubmit the data needed to load the page. Error code:
   500
 * [http://wordpress.org/plugins/better-wp-security/](http://wordpress.org/plugins/better-wp-security/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [netmorix](https://wordpress.org/support/users/netmorix/)
 * (@netmorix)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-5/#post-4012601)
 * I’ve the same problem
 *  [Matt (no, not that one)](https://wordpress.org/support/users/maulco/)
 * (@maulco)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-5/#post-4012616)
 * +1, same error here using bwps 3.5.5 on multiple sites running wp 3.6

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup problem’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272)
 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Matt (no, not that one)](https://wordpress.org/support/users/maulco/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-5/#post-4012616)
 * Status: not resolved