Title: Backup now doesn’t work
Last modified: April 29, 2026

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# Backup now doesn’t work

 *  Resolved [Oleksandr](https://wordpress.org/support/users/track77/)
 * (@track77)
 * [6 days, 22 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/)
 * Hello
   thanks for the great plugin.The scheduled tasks work excellent, but when
   I try to use the button “Backup now” it doesn’t work.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [6 days, 19 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/#post-18894161)
 * Hi [@track77](https://wordpress.org/support/users/track77/),
 * Thank you for your kind words, glad to hear the scheduled backups are working
   well.
 * To help with the issue:
    - When you click **“Backup now”**, do you see any error or message on the screen?
    - Also, could you check if any **backup log is generated** after clicking it?
 * This will help narrow down what might be going wrong.
 * If the above information does not help, I will request additional information
   later to resolve this.
   Best Regards,
 *  Thread Starter [Oleksandr](https://wordpress.org/support/users/track77/)
 * (@track77)
 * [6 days, 18 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/#post-18894202)
 * I think I found the reason. I blocked access to the default wp-cron, using a 
   different file name. When I created a backup generation using the link and changed
   the wp-cron. php in the link to the correct name, it worked.
 * It would be great if you added the ability to specify the wp-cron file name, 
   for example via define in wp-config
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [6 days, 18 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/#post-18894212)
 * Hi [@track77](https://wordpress.org/support/users/track77/),
 * That’s great to hear, glad you were able to figure it out 👍
 * Just to understand this correctly, you’re using a server cron that triggers a
   custom cron file name instead of the default **`wp-cron.php`**, and updating 
   the link accordingly made it work. If that’s right, I can share this as a feature
   request with our developers so they can consider adding support for this.
 * Also, if you’re happy with the plugin and the support, we’d really appreciate
   it if you could share your quick experience here:
   [https://wordpress.org/support/plugin/backwpup/reviews/#new-post](https://wordpress.org/support/plugin/backwpup/reviews/#new-post)
 * Thanks again for your feedback
 *  Thread Starter [Oleksandr](https://wordpress.org/support/users/track77/)
 * (@track77)
 * [6 days, 18 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/#post-18894216)
 * > If that’s right, I can share this as a feature request with our developers 
   > so they can consider adding support for this.
 * That’s right.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Oleksandr](https://wordpress.org/support/users/track77/)
 * Last activity: [6 days, 18 hours ago](https://wordpress.org/support/topic/backup-now-doesnt-work/#post-18894216)
 * Status: resolved