Support » Plugin: UpdraftPlus WordPress Backup Plugin » Backup not found / size 0

  • Resolved Bob the web builder

    (@yourlive)


    Hi,

    On several websites, I get an error with backups older than a few days. If I download them to the computer, I get a blank screen with the text “file not found”. If I’m trying to restore the backup, I get an error that the file IS found, but it has a size of 0 and I should upload it again…

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Hi Bryle,

    Thanks for your quick response. I uploaded 2 log files of 2 different websites.

    https://www.bobdewebbouwer.com/log.902c2ddcac24.txt
    https://www.bobdewebbouwer.com/log.f95b7e5ee038.txt

    These log files belong to backups that work fine though. The backups that give an error don’t have a log file.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Yes, the backup appears to have successfully completed.
    Can you try to click on the “rescan remote storage” link to update the backup list and then try to download the backup again. Do you still get the same issue?

    Regards,
    Bryle

    Hi Bryle,

    When I do that, only 6 or 7 backups remain, and the oldest 2 don’t work (they don’t have a log either). See this screenshot.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Are you still having the same issue up to now?

    Regards,
    Bryle

    Unfortunately yes. I also have one site (on the same server) where older backups do work, but UpdraftPlus only makes database backups, no file backups even though the settings say it should do that weekly.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Sorry, it slips through our notification email.

    Can you confirm that you have the latest version 1.16.21?

    Regards,
    Bryle

    Yes, I’m using 1.16.21

Viewing 8 replies - 1 through 8 (of 8 total)
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