Title: Backup Not Found
Last modified: August 31, 2016

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# Backup Not Found

 *  Resolved [hiphopucit](https://wordpress.org/support/users/hiphopucit/)
 * (@hiphopucit)
 * [10 years ago](https://wordpress.org/support/topic/backup-not-found-1/)
 * When I Click download of backup nothing download it opens up a page: [http://www.ashleyyy.com/wp-content/uploads/sg_symlinks/triuvq/sg_backup_20160502123619.sgbp](http://www.ashleyyy.com/wp-content/uploads/sg_symlinks/triuvq/sg_backup_20160502123619.sgbp)
   and says page cannot be found. Please assist.
 * [https://wordpress.org/plugins/backup/](https://wordpress.org/plugins/backup/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [10 years ago](https://wordpress.org/support/topic/backup-not-found-1/#post-7340640)
 * The only reason could be your server configurations. We try to create a symlink
   on backup, but if it fails you won’t be able to download your backup using Backup
   Guard interface. Of course the backup is there and you can download it using 
   any FTP client. The backups we keep in `wp-content/uploads/backup-guard` directory.
   If you want to fix the issue, you should make sure your server configurations
   allow symlink creation. Otherwise we won’t be able to deliver your backup using
   Backup Guard interface.
 * Regards,
    Backup Guard

Viewing 1 replies (of 1 total)

The topic ‘Backup Not Found’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 1 reply
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/backup-not-found-1/#post-7340640)
 * Status: resolved