Thread Starter
LSBK
(@lsbk)
It looks like the backup has finished, so I could open the generated ZIP by FTP.
The status still shows the spinning wheel at 65%.
The Apache error log tells something about proxy.
Hello @lsbk ,
Thank you for reaching out to us.
To diagnose this issue, please download the diagnostic data file as explained in this article:
https://duplicator.com/knowledge-base/how-do-i-read-the-package-build-log/
After downloading the diagnostic data file, please extract its contents. Then, navigate to the “Failed backups” folder, open the backup build log file for the failed backup, and provide us with any errors you observe. Additionally, please share any relevant errors you have found in your server logs, as this information will also be very useful.
Furthermore, please go to Duplicator > Tools > General and click the “Clear Build Cache” button. This action will help clear the Duplicator cache. After performing these steps, please attempt to build another backup.
We look forward to hearing back from you.
Thank you.
