Title: Backup keeps reloading? Last modified: May 26, 2021 --- # Backup keeps reloading? * Resolved [asiye61](https://wordpress.org/support/users/asiye61/) * (@asiye61) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/) * Can someone help me? I don’t understand why the backup keeps on refreshing or reloading and not making any progress? * Here is the link for the log: [https://www.dropbox.com/s/ga39ubbzoijgitp/log.ba5dbc331115.txt?dl=0](https://www.dropbox.com/s/ga39ubbzoijgitp/log.ba5dbc331115.txt?dl=0) Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14486485) * Hi, * Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files. * To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process. * If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt. * Kind Regards, Bryle * Thread Starter [asiye61](https://wordpress.org/support/users/asiye61/) * (@asiye61) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14488612) * Hi Bcrodua, * thank you so much for the replay!! I’ll try to do this and if it doesn’t work I need to contact my hosting to search for errors. I hope it works because the plugin worked perfectly back then? * Thank you again for helping me! Have an amazing day 🙂 * Kind regards, * Asiye61 * Thread Starter [asiye61](https://wordpress.org/support/users/asiye61/) * (@asiye61) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14489233) * It seems like in the error log that the time out is too short? * `[Thu May 27 09:45:25.710591 2021] [:error] [pid 18065:tid 140191181854464] [ client 185.220.101.24:58266] [client 185.220.101.24] ModSecurity: [file "/etc/ httpd/conf/modsecurity.d/rules/tortix/modsec/03_asl_dos.conf"] [line "73"] [id" 392331"] [rev "3"] [msg "Atomicorp.com WAF Rules: xmlrpc DOS attack"] [severity" CRITICAL"] Access denied with code 403 (phase 1). Pattern match "xmlrpc\\\\.php" at REQUEST_URI. [hostname "asiyedesigns.nl"] [uri "/xmlrpc.php"] [unique_id " YK9OFSKPvud-3Y1kS4cvpQAAAAE"] [Thu May 27 09:57:24.705749 2021] [fcgid:warn] [ pid 22606:tid 140190928520960] [client 185.107.112.78:35326] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron =1622102198.6065630912780761718750 [Thu May 27 09:57:24.705796 2021] [core:error][ pid 22606:tid 140190928520960] [client 185.107.112.78:35326] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron =1622102198.6065630912780761718750 [Thu May 27 10:11:34.009738 2021] [fcgid:warn][ pid 22671:tid 140191173461760] [client 185.107.112.78:47320] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron =1622103047.9206209182739257812500 [Thu May 27 10:11:34.009800 2021] [core:error][ pid 22671:tid 140191173461760] [client 185.107.112.78:47320] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron =1622103047.9206209182739257812500 [Thu May 27 10:13:15.042818 2021] [fcgid:warn][ pid 22671:tid 140191181854464] [client 86.84.185.179:49164] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-admin/options-general. php?page=updraftplus&tab=backups [Thu May 27 10:13:15.042916 2021] [fcgid:warn][ pid 22671:tid 140191181854464] (110)Connection timed out: [client 86.84.185.179: 49164] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://asiyedesigns.nl/wp-admin/options-general.php?page=updraftplus&tab=backups[ Thu May 27 10:18:43.464831 2021] [fcgid:warn] [pid 28850:tid 140191046018816][ client 185.107.112.78:53884] mod_fcgid: read data timeout in 45 seconds, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103478.3564949035644531250000[ Thu May 27 10:18:43.464908 2021] [core:error] [pid 28850:tid 140191046018816][ client 185.107.112.78:53884] End of script output before headers: wp-cron.php, referer: https://asiyedesigns.nl/wp-cron.php?doing_wp_cron=1622103478.3564949035644531250000` * What should I do? * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14491173) * Hi, * Have you asked your host to check on the PHP error log? They should be able to tell the cause of the issue and provide you with advise as well. * Thanks, Bryle * Thread Starter [asiye61](https://wordpress.org/support/users/asiye61/) * (@asiye61) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14503386) * Hi Bryle, * Sorry for the late reply something came up these days! * But they looked in it and it was a timeout error. They can’t change the timeout of the plugin or website. * Is it possible to change the time of exporting / connecting to Drive in the plugin? * Dear regards, * Asiye61 * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14508029) * Hi, * UpdraftPlus is designed to keep on trying until the backup succeeds unless the process is killed off by the server. We have a article here on how to reduce the server resource usage – [https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/](https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/). * I hope that helps. * Thanks, Bryle Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Backup keeps reloading?’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 6 replies * 2 participants * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/backup-keeps-reloading/#post-14508029) * Status: resolved