Support » Plugin: Backup by 10Web - Backup and Restore Plugin » Backup Jobs get locked out

  • Hi,

    This is a continuation of the end of this support thread for reference:

    Backup failed

    To review here: It appears that periodically the plugin fails to remove the options record for buwd_job_running. As a result it blocks further backups until that record is deleted. There must be some other issue going on here because I have many other sites using this backup plugin and not getting this problem.

    I can delete this record and then a backup is allowed, and often it will be fine for a week or so, then it’s back, like today. I have no idea what triggers the incomplete removal of that record, but my clients can’t fix it and therefore it discourages backup up.. not good!!

    Please advise… Thanks..

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shushan

    (@shushang)

    Greetings!

    Would you be kind and contact our support team using the following form in order to provide us with Backup log.

    Thanks!

    • This reply was modified 8 months ago by Shushan.
    jbmoore

    (@jbmoore)

    Thanks.. I submitted it under the same title..

    Shushan

    (@shushang)

    Hi,

    Would you be kind and navigate from From Settings to the log tab. There is a checkbox for enabling debug mode. Kindly check the latter and run again. Afterward, please provide us with the log again.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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