Title: Backup has failed Last modified: October 23, 2022 --- # Backup has failed * Resolved [ramos09](https://wordpress.org/support/users/ramos09/) * (@ramos09) * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-has-failed-2/) * I’ve tried twice to back up and it has failed. I’ve read some of the advice given to other users, but I can’t find the place to change the maximum time. Could you please help? Thank you Viewing 7 replies - 1 through 7 (of 7 total) * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16127266) * Dear [@ramos09](https://wordpress.org/support/users/ramos09/) , * Thanks for reaching out. * Please, be informed, that the Max execution time needs to be increased either by your hosting provider or by following up on the steps from [the article](https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/). * However, we would like to check the backup log to ensure, that increasing the Max execution time could help. * Could you please, send us the backup log file, so we can analyze the issue? * You can download the mentioned log file following the article below. * [How to Download the Backup Log File](https://help.backup-guard.com/en/article/how-to-download-the-backup-log-file-fgh0gi/) * You can use [https://wetransfer.com/](https://wetransfer.com/) to send the file to us (the Get a Link option). * Click here – [https://prnt.sc/174oX-9Hspki](https://prnt.sc/174oX-9Hspki) Choose the Get Transfer Link option and then place the link in this chat – [https://prnt.sc/_lQH0Rh20sme](https://prnt.sc/_lQH0Rh20sme) * In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory. * Best, BackupGuard Team * Thread Starter [ramos09](https://wordpress.org/support/users/ramos09/) * (@ramos09) * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16127326) * Hello there, * here is the link: [https://we.tl/t-csn2DrWDeg](https://we.tl/t-csn2DrWDeg) * regards * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16130863) * Dear [@ramos09](https://wordpress.org/support/users/ramos09/) , * Thanks for the backup log. * We will kindly ask you to follow the steps from the article attached above and increase the Max execution time. * Or else, please, contact your hosting provider and ask them to do so. * Currently, the Max execution time is set to 240, which is not enough to run a full backup connected with the size of the website files. * If possible, please, increase it to 1200 or more and try to run a backup again. * Let us know if that helps. * Thanks, BackupGuard Team * Thread Starter [ramos09](https://wordpress.org/support/users/ramos09/) * (@ramos09) * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16137341) * Hello, * my hosting provider don’t take change on his server, cus they do to it on all customer webspaces. Which alternate have i to solve this issue? * regards * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 6 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16138336) * Dear [@ramos09](https://wordpress.org/support/users/ramos09/) , * Thanks for the information. * The possible solution can be to run a custom backup and backup the Database and Files separately. * Here are the articles that may help you with the process: * [How to Perform a Manual Backup of Database Using the WordPress BackupGuard plugin](https://help.backup-guard.com/en/article/how-to-perform-a-manual-backup-of-database-using-the-wordpress-backupguard-plugin-1szeru2/) * [How to Perform a Manual Backup of Files Using the WordPress BackupGuard plugin](https://help.backup-guard.com/en/article/how-to-perform-a-manual-backup-of-files-using-the-wordpress-backupguard-plugin-16500hq/) * Please, let us know if there is anything else I can do for you. * Thanks, BackupGuard Team * Thread Starter [ramos09](https://wordpress.org/support/users/ramos09/) * (@ramos09) * [3 years, 6 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16142458) * The Issue is solved. Can you please delete my lasst Post, which contains a link to the LOG-Data of my website? Because i don’t want that anyone can sse in the log file of my site. * thanks and regard * Thread Starter [ramos09](https://wordpress.org/support/users/ramos09/) * (@ramos09) * [3 years, 6 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16186013) * Hello! Please delete the link above to the LOG-Datas, cus of Data protection!! I’m not able to this as myselfe! * Thx Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Backup has failed’ is closed to new replies. * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187) * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup/) * [Active Topics](https://wordpress.org/support/plugin/backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup/reviews/) * 7 replies * 2 participants * Last reply from: [ramos09](https://wordpress.org/support/users/ramos09/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/backup-has-failed-2/#post-16186013) * Status: resolved