Title: Backup getting stuck
Last modified: May 18, 2022

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# Backup getting stuck

 *  Resolved [allarmsllc](https://wordpress.org/support/users/allarmsllc/)
 * (@allarmsllc)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/)
 * Updraft is getting stuck on the sending email step after an automatic backup 
   finishes when I update plugins. I have Updraft uploading to Google Drive, and
   always have. Not all of the files are appearing there when the backup is still
   showing “sending email” as the last log step. And, since the backup function 
   never shows finished, the updates don’t install. When I click STOP in the Updraft
   dialog, it says can’t stop the process, it might already have finished.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15659424)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
    This can be found
   in the UpdraftPlus Existing Backups tab. The contents will be too long to post
   here directly, but you can use an online service such as Dropbox or Pastebin,
   and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [allarmsllc](https://wordpress.org/support/users/allarmsllc/)
 * (@allarmsllc)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15660921)
 * Ok, here’s another weird thing. There is no log from the auto-backup before plugin
   update that this happened with. The files are in my remote storage, but that 
   time of backup isn’t listed in my Existing Backups list, even after refreshing
   both local and remote listings. My site did an auto incremental backup later 
   yesterday, which completed fine and is listed.
 * This is the second time I’ve experienced this in the last week or so, initiating
   a manual plugin update, and allowed the auto-update before plugin update to go,
   but it doesn’t finish.
 * Here’s a link to the last FULL backup.
    5/16 – [https://drive.google.com/file/d/1eYLEDuCzyQNe831eS3WgIRq7fIXbHzPB/view?usp=sharing](https://drive.google.com/file/d/1eYLEDuCzyQNe831eS3WgIRq7fIXbHzPB/view?usp=sharing)
 * Link to latest increment
    5/18 – [https://drive.google.com/file/d/1dl4HYITFVCj5vMVzumn1PSJC5SDSMdUf/view?usp=sharing](https://drive.google.com/file/d/1dl4HYITFVCj5vMVzumn1PSJC5SDSMdUf/view?usp=sharing)
 * PLEASE LET ME KNOW when you have downloaded the files so I can turn off the links.
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15661097)
 * Hi,
 * I can see that you have the premium version. You need to submit your support 
   request using this form – [https://updraftplus.com/paid-support-requests/](https://updraftplus.com/paid-support-requests/)
 * This forum is for the free version only. Please submit a new ticket and include
   the details above so we can move on with the fix.
 * Thanks,
    Bryle
 *  Thread Starter [allarmsllc](https://wordpress.org/support/users/allarmsllc/)
 * (@allarmsllc)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15661187)
 * Can you edit my comment above to remove the links?
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15665208)
 * Unfortunately, we cannot do this, WordPress allows you to update the comment 
   for a limited time after it is posted but we can never edit any of our users 
   comments

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Backup getting stuck’ is closed to new replies.

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## Tags

 * [Stuck](https://wordpress.org/support/topic-tag/stuck/)

 * 5 replies
 * 3 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/backup-getting-stuck-2/#post-15665208)
 * Status: resolved