Support » Plugin: BackWPup - WordPress Backup Plugin » BackUp Gets Hung Up

  • Resolved FireFlyWebs

    (@fireflywebs)


    Backup gets hung up at compressing as zip archive and times out at only 2%.

    Can you suggest a fix?

    G

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @fireflywebs
    Please give me screenshots of your job Files tab.
    Thank you!

    Error from yesterday ….copied to a text file.

    http://waterwolf.org/wp-content/uploads/2019/10/BackWPupZipError.jpg

    Note
    The run above didn’t complete which was yesterday, October 24th – See http://waterwolf.org/wp-content/uploads/2019/10/BackUpFolder.jpg

    Oddly, first time ever, the run for Oct 25th, did complete… but what is??
    2019-10-25_12-10-27_CS6XBQLP01.zip.F2FtdE

    Log for today’s run…Oct 25th

    [INFO] BackWPup 3.6.10; A project of Inpsyde GmbH
    [INFO] WordPress 5.2.4 on http://waterwolf.org/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: BackUpWithDB2
    [INFO] Logfile is: backwpup_log_fb28bf_2019-10-25_12-10-27.html
    [INFO] Backup file is: 2019-10-25_12-10-27_CS6XBQLP01.zip
    [25-Oct-2019 12:10:27] 1. Try to backup database …
    [25-Oct-2019 12:10:31] Connected to database aspence_wp151 on 10.200.117.3
    [25-Oct-2019 12:11:15] Added database dump “aspence_wp151.sql” with 40.70 MB to backup file list
    [25-Oct-2019 12:11:15] Database backup done!
    [25-Oct-2019 12:11:16] 1. Trying to make a list of folders to back up …
    [25-Oct-2019 12:11:23] Added “wp-config.php” to backup file list
    [25-Oct-2019 12:11:23] 762 folders to backup.
    [25-Oct-2019 12:11:24] 1. Trying to generate a file with installed plugin names …
    [25-Oct-2019 12:11:24] Added plugin list file “WaterWolf.pluginlist.2019-10-25.txt” with 2.45 KB to backup file list.
    [25-Oct-2019 12:11:24] 1. Trying to generate a manifest file …
    [25-Oct-2019 12:11:24] Added manifest.json file with 2.98 KB to backup file list.
    [25-Oct-2019 12:11:24] 1. Trying to create backup archive …
    [25-Oct-2019 12:11:24] Compressing files as ZipArchive. Please be patient, this may take a moment.

    I’m having exactly the same problem.

    Further Info
    So the run that ‘showed’ complete today, didn’t actually complete. I received the error email which is:

    [INFO] BackWPup 3.6.10; A project of Inpsyde GmbH
    [INFO] WordPress 5.2.4 on http://waterwolf.org/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: BackUpWithDB2
    [INFO] Logfile is: backwpup_log_fb28bf_2019-10-25_12-10-27.html
    [INFO] Backup file is: 2019-10-25_12-10-27_CS6XBQLP01.zip
    [25-Oct-2019 12:10:27] 1. Try to backup database …
    [25-Oct-2019 12:10:31] Connected to database aspence_wp151 on 10.200.117.3
    [25-Oct-2019 12:11:15] Added database dump “aspence_wp151.sql” with 40.70 MB to backup file list
    [25-Oct-2019 12:11:15] Database backup done!
    [25-Oct-2019 12:11:16] 1. Trying to make a list of folders to back up …
    [25-Oct-2019 12:11:23] Added “wp-config.php” to backup file list
    [25-Oct-2019 12:11:23] 762 folders to backup.
    [25-Oct-2019 12:11:24] 1. Trying to generate a file with installed plugin names …
    [25-Oct-2019 12:11:24] Added plugin list file “WaterWolf.pluginlist.2019-10-25.txt” with 2.45 KB to backup file list.
    [25-Oct-2019 12:11:24] 1. Trying to generate a manifest file …
    [25-Oct-2019 12:11:24] Added manifest.json file with 2.98 KB to backup file list.
    [25-Oct-2019 12:11:24] 1. Trying to create backup archive …
    [25-Oct-2019 12:11:24] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [25-Oct-2019 13:04:10] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [25-Oct-2019 13:04:10] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [25-Oct-2019 13:04:12] 2. Trying to create backup archive …
    [25-Oct-2019 13:22:18] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [25-Oct-2019 13:22:18] 3. Trying to create backup archive …
    [25-Oct-2019 13:27:32] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [25-Oct-2019 13:27:32] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [25-Oct-2019 13:27:34] ERROR: Step aborted: too many attempts!
    [25-Oct-2019 13:27:34] ERROR: Job has ended with errors in 4627 seconds. You must resolve the errors for correct execution.

    Plugin Support duongcuong96

    (@duongcuong96)

    @fireflywebs
    Please go to BackWPUp -> ​Jobs -> choose your job -> Archive Format -> change to another format like Tar.
    Is that help?

    Yes. Thank you 😉

    NO. In my case it did not help.

    UPdate. It eventually finished. But took forever. see below. The file in the folder is shown as (see media file)
    http://waterwolf.org/wp-content/uploads/2019/10/tarFile.jpg

    [INFO] BackWPup 3.6.10; A project of Inpsyde GmbH
    [INFO] WordPress 5.2.4 on http://waterwolf.org/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: BackUpWithDB2
    [INFO] Logfile is: backwpup_log_6cced3_2019-10-28_20-04-41.html
    [INFO] Backup file is: 2019-10-28_20-04-41_KC6XBQPF01.tar
    [28-Oct-2019 20:04:41] 1. Try to backup database …
    [28-Oct-2019 20:04:41] Connected to database aspence_wp151 on 10.200.117.3
    [28-Oct-2019 20:05:27] Added database dump “aspence_wp151.sql” with 40.66 MB to backup file list
    [28-Oct-2019 20:05:27] Database backup done!
    [28-Oct-2019 20:05:29] 1. Trying to make a list of folders to back up …
    [28-Oct-2019 20:05:37] Added “wp-config.php” to backup file list
    [28-Oct-2019 20:05:37] 762 folders to backup.
    [28-Oct-2019 20:05:38] 1. Trying to generate a file with installed plugin names …
    [28-Oct-2019 20:05:38] Added plugin list file “WaterWolf.pluginlist.2019-10-28.txt” with 2.45 KB to backup file list.
    [28-Oct-2019 20:05:38] 1. Trying to generate a manifest file …
    [28-Oct-2019 20:05:38] Added manifest.json file with 2.98 KB to backup file list.
    [28-Oct-2019 20:05:38] 1. Trying to create backup archive …
    [28-Oct-2019 20:05:38] Compressing files as Tar. Please be patient, this may take a moment.
    [28-Oct-2019 20:21:34] Backup archive created.
    [28-Oct-2019 20:21:34] Archive size is 461.39 MB.
    [28-Oct-2019 20:21:34] 4460 Files with 458.07 MB in Archive.
    [28-Oct-2019 20:21:35] Job done in 1014 seconds.

    Update again. I excluded a really large file and now it is running in zip.
    Still took quite a while to complete. Why would that be?

    Plugin Support duongcuong96

    (@duongcuong96)

    @fireflywebs
    500mb archive in 1014 seconds I think it okay, also the backup speed is depends on server performance too.

    Plugin Support duongcuong96

    (@duongcuong96)

    @fireflywebs

    I think the issue can be marked as resolved now 🙂
    But if you still have any issues, please let me know!
    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

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