Support » Plugin: UpdraftPlus WordPress Backup Plugin » Backup fails to create additional zip files

  • Resolved ip-rob

    (@ip-rob)


    I’ve consistently had trouble getting backups to complete and they always seem to fail at the creation of the next zip file. I’ve tried using max zip sizes of 25MB to 4GB. The issue always ends the same, the last zip file with the .tmp extension is left in the directory and the backup fails. Even with small incremental zip files, the backup is not coming close to the space I have available.

    The last entry in the log is always something like this with the next resumption counter going to negative seconds and then getting lost in a counter loop. That is, the backup UI keeps showing “last activity: XX seconds ago” with the seconds incrementing but the backup times out.

    0013.744 (0) Adding batch to zip file (UpdraftPlus_BinZip): possibly approaching split limit (123.9 MB, 132 (1013) files added so far); last ratio: 1; re-opening (prior size: 385479.7 KB)
    0015.090 (0) backup_2020-10-27-0952_Rob039s_Blog_266c6c2791a4-uploads.zip.tmp: size is now: 500.30 MB
    0015.092 (0) Zip size is at/near split limit (500.3 MB / 512 MB) – bumping index (from: 0)

    My website size is 8.11GB and the total space my hosting provider gives me is 25GB. The creation of the tmp zip files is very fast. Here are the log entries for creating the 500MB file above.
    0301.851 (1) backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: Zip file already exists, with 1013 files
    0301.973 (1) Total entities for the zip file: 159 directories, 8223 files (0 skipped as non-modified), 6721.3 MB
    0301.975 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 100 files added (on-disk size: 512343.9 KB)
    0301.976 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 200 files added (on-disk size: 512343.9 KB)
    0301.976 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 300 files added (on-disk size: 512343.9 KB)
    0301.977 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 400 files added (on-disk size: 512343.9 KB)
    0301.978 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 500 files added (on-disk size: 512343.9 KB)
    0301.979 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 600 files added (on-disk size: 512343.9 KB)
    0301.979 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 700 files added (on-disk size: 512343.9 KB)
    0301.980 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 800 files added (on-disk size: 512343.9 KB)
    0301.981 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 900 files added (on-disk size: 512343.9 KB)
    0301.982 (1) Zip: backup_2020-10-27-0952_XXX_266c6c2791a4-uploads.zip.tmp: 1000 files added (on-disk size: 512343.9 KB)
    0301.983 (1) Adding batch to zip file (UpdraftPlus_BinZip): possibly approaching split limit (11.2 MB, 12 (12) files added so far); last ratio: 1.0004; re-opening (prior size: 512343.9 KB)

    Any suggestions on how I can further troubleshoot this issue?

    Rob

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us full copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,
    Bryle

    Thread Starter ip-rob

    (@ip-rob)

    You can access the latest log at https://1drv.ms/t/s!Aq8j-E-fDnqCg8F1MIB9QTxTSTk-oA?e=e2Xr56. Thanks.

    Rob

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Rob,

    Thank you!

    Please can you try to reduce the split archive size to 50mb?
    Then attempt a new backup. Do you still get the same issue?

    Thanks,
    Bryle

    Thread Starter ip-rob

    (@ip-rob)

    I can and will, although as I mentioned in my original post, I’ve tried 25MB to 4GB. All fail the same way.

    Rob

    Thread Starter ip-rob

    (@ip-rob)

    Never fails to happen, say it will fail and then it succeeds. This one did succeed even though it failed for me multiple times in the past. The plugin was updated recently so maybe that was the issue.

    Thanks for your timely responses and glad it is working!

    Rob

Viewing 5 replies - 1 through 5 (of 5 total)
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