Title: Backup Failed on Server Last modified: July 15, 2022 --- # Backup Failed on Server * Resolved [dwturner](https://wordpress.org/support/users/dwturner/) * (@dwturner) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/) * I have tried several times to create a backup but each attempt has ended in a failure message. The request frequency started at 2s, then I tried 5s and then 10s. I also changed the number of rows from 10000 to 1000 but none of these various settings resulted in the successful creation of a backup file. * Here is a copy of the log file from my latest failed attempt: * > `Date: 2022-07-15 11:17:00 America/New_York > Reloads: ON User mode: Free BackupGuard > version: 1.6.8.7 Supported archive version: 5 Database prefix: jvg_ Site URL: > [http://staging.nfrccevents.org](http://staging.nfrccevents.org) Home URL: > [http://staging.nfrccevents.org](http://staging.nfrccevents.org) Uploads path:/ > home/customer/www/staging.nfrccevents.org/public_html/wp-content/uploads Site > installation: standard OS: Linux Server: Apache User agent: Mozilla/5.0 (Windows > NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0 PHP version: 7.4.30 > MySQL version: 5.7.38 Int size: 8 Int lib: gmp Memory limit: 768M Max execution > time: 120 Disk free space: 867.4GB CURL available: Yes Openssl version: OpenSSL > 1.1.1n FIPS 18 Mar 2022 CURL version: 7.66.0 / SSL: OpenSSL/1.1.1q-fips / libz: > 1.2.11 Email notifications: OFF FTP passive mode: OFF Exclude paths: wp-content/ > uploads/backup-guard Tables to exclude: Number of rows to backup: 1000 AJAX > request frequency: 10000 Environment: WordPress 6.0.1 Backup mode: Manual Backup > type: files,database > 2022-07-15 11:17:02: Start backup > 2022-07-15 11:17:02: Reload method set to > ajax 2022-07-15 11:17:02: ——- Reload Service ——- 2022-07-15 11:17:14: Start > backup database 2022-07-15 11:17:14: Total tables to backup: 48 2022-07-15 > 11:17:14: Total rows to backup: 1081 2022-07-15 11:17:14: Start backup table: > jvg_options 2022-07-15 11:17:14: End backup table: jvg_options 2022-07-15 11: > 17:14: Start backup table: jvg_actionscheduler_actions 2022-07-15 11:17:14: > End backup table: jvg_actionscheduler_actions 2022-07-15 11:17:14: Start backup > table: jvg_actionscheduler_claims 2022-07-15 11:17:14: End backup table: jvg_actionscheduler_claims > 2022-07-15 11:17:14: Start backup table: jvg_actionscheduler_groups 2022-07- > 15 11:17:14: End backup table: jvg_actionscheduler_groups 2022-07-15 11:17: > 14: Start backup table: jvg_actionscheduler_logs 2022-07-15 11:17:14: End backup > table: jvg_actionscheduler_logs 2022-07-15 11:17:14: Start backup table: jvg_commentmeta > 2022-07-15 11:17:14: End backup table: jvg_commentmeta 2022-07-15 11:17:14: > Start backup table: jvg_comments 2022-07-15 11:17:14: End backup table: jvg_comments > 2022-07-15 11:17:14: Start backup table: jvg_links 2022-07-15 11:17:14: End > backup table: jvg_links 2022-07-15 11:17:14: Start backup table: jvg_postmeta > 2022-07-15 11:17:14: End backup table: jvg_postmeta 2022-07-15 11:17:14: Start > backup table: jvg_posts 2022-07-15 11:17:14: End backup table: jvg_posts 2022- > 07-15 11:17:14: Start backup table: jvg_sgs_log_events 2022-07-15 11:17:14: > End backup table: jvg_sgs_log_events 2022-07-15 11:17:14: Start backup table: > jvg_sgs_log_visitors 2022-07-15 11:17:14: End backup table: jvg_sgs_log_visitors > 2022-07-15 11:17:14: Start backup table: jvg_term_relationships 2022-07-15 > 11:17:14: End backup table: jvg_term_relationships 2022-07-15 11:17:14: Start > backup table: jvg_term_taxonomy 2022-07-15 11:17:14: End backup table: jvg_term_taxonomy > 2022-07-15 11:17:14: Start backup table: jvg_termmeta 2022-07-15 11:17:14: > End backup table: jvg_termmeta 2022-07-15 11:17:14: Start backup table: jvg_terms > 2022-07-15 11:17:14: End backup table: jvg_terms 2022-07-15 11:17:14: Start > backup table: jvg_usermeta 2022-07-15 11:17:14: End backup table: jvg_usermeta > 2022-07-15 11:17:14: Start backup table: jvg_users 2022-07-15 11:17:14: End > backup table: jvg_users 2022-07-15 11:17:14: Start backup table: jvg_wc_admin_note_actions > 2022-07-15 11:17:14: End backup table: jvg_wc_admin_note_actions 2022-07-15 > 11:17:14: Start backup table: jvg_wc_admin_notes 2022-07-15 11:17:14: End backup > table: jvg_wc_admin_notes 2022-07-15 11:17:14: Start backup table: jvg_wc_category_lookup > 2022-07-15 11:17:14: End backup table: jvg_wc_category_lookup 2022-07-15 11: > 17:14: Start backup table: jvg_wc_customer_lookup 2022-07-15 11:17:14: End > backup table: jvg_wc_customer_lookup 2022-07-15 11:17:14: Start backup table: > jvg_wc_download_log 2022-07-15 11:17:14: End backup table: jvg_wc_download_log > 2022-07-15 11:17:14: Start backup table: jvg_wc_order_coupon_lookup 2022-07- > 15 11:17:14: End backup table: jvg_wc_order_coupon_lookup 2022-07-15 11:17: > 14: Start backup table: jvg_wc_order_product_lookup 2022-07-15 11:17:14: End > backup table: jvg_wc_order_product_lookup 2022-07-15 11:17:14: Start backup > table: jvg_wc_order_stats 2022-07-15 11:17:14: End backup table: jvg_wc_order_stats > 2022-07-15 11:17:14: Start backup table: jvg_wc_order_tax_lookup 2022-07-15 > 11:17:14: End backup table: jvg_wc_order_tax_lookup 2022-07-15 11:17:14: Start > backup table: jvg_wc_product_attributes_lookup 2022-07-15 11:17:14: End backup > table: jvg_wc_product_attributes_lookup 2022-07-15 11:17:14: Start backup table: > jvg_wc_product_download_directories 2022-07-15 11:17:14: End backup table: > jvg_wc_product_download_directories 2022-07-15 11:17:14: Start backup table: > jvg_wc_product_meta_lookup 2022-07-15 11:17:14: End backup table: jvg_wc_product_meta_lookup > 2022-07-15 11:17:14: Start backup table: jvg_wc_rate_limits 2022-07-15 11:17: > 14: End backup table: jvg_wc_rate_limits 2022-07-15 11:17:14: Start backup > table: jvg_wc_reserved_stock 2022-07-15 11:17:14: End backup table: jvg_wc_reserved_stock > 2022-07-15 11:17:14: Start backup table: jvg_wc_tax_rate_classes 2022-07-15 > 11:17:14: End backup table: jvg_wc_tax_rate_classes 2022-07-15 11:17:14: Start > backup table: jvg_wc_webhooks 2022-07-15 11:17:14: End backup table: jvg_wc_webhooks > 2022-07-15 11:17:14: Start backup table: jvg_woocommerce_api_keys 2022-07-15 > 11:17:14: End backup table: jvg_woocommerce_api_keys 2022-07-15 11:17:14: Start > backup table: jvg_woocommerce_attribute_taxonomies 2022-07-15 11:17:14: End > backup table: jvg_woocommerce_attribute_taxonomies 2022-07-15 11:17:14: Start > backup table: jvg_woocommerce_downloadable_product_permissions 2022-07-15 11: > 17:14: End backup table: jvg_woocommerce_downloadable_product_permissions 2022- > 07-15 11:17:14: Start backup table: jvg_woocommerce_log 2022-07-15 11:17:14: > End backup table: jvg_woocommerce_log 2022-07-15 11:17:14: Start backup table: > jvg_woocommerce_order_itemmeta 2022-07-15 11:17:15: End backup table: jvg_woocommerce_order_itemmeta > 2022-07-15 11:17:15: Start backup table: jvg_woocommerce_order_items 2022-07- > 15 11:17:15: End backup table: jvg_woocommerce_order_items 2022-07-15 11:17: > 15: Start backup table: jvg_woocommerce_payment_tokenmeta 2022-07-15 11:17: > 15: End backup table: jvg_woocommerce_payment_tokenmeta 2022-07-15 11:17:15: > Start backup table: jvg_woocommerce_payment_tokens 2022-07-15 11:17:15: End > backup table: jvg_woocommerce_payment_tokens 2022-07-15 11:17:15: Start backup > table: jvg_woocommerce_sessions 2022-07-15 11:17:15: End backup table: jvg_woocommerce_sessions > 2022-07-15 11:17:15: Start backup table: jvg_woocommerce_shipping_zone_locations > 2022-07-15 11:17:15: End backup table: jvg_woocommerce_shipping_zone_locations > 2022-07-15 11:17:15: Start backup table: jvg_woocommerce_shipping_zone_methods > 2022-07-15 11:17:15: End backup table: jvg_woocommerce_shipping_zone_methods > 2022-07-15 11:17:15: Start backup table: jvg_woocommerce_shipping_zones 2022- > 07-15 11:17:15: End backup table: jvg_woocommerce_shipping_zones 2022-07-15 > 11:17:15: Start backup table: jvg_woocommerce_tax_rate_locations 2022-07-15 > 11:17:15: End backup table: jvg_woocommerce_tax_rate_locations 2022-07-15 11: > 17:15: Start backup table: jvg_woocommerce_tax_rates 2022-07-15 11:17:15: End > backup table: jvg_woocommerce_tax_rates 2022-07-15 11:17:15: End backup database > 2022-07-15 11:17:15: Backup database total duration: 1 second 2022-07-15 11: > 17:15: ——- Reload Service ——- 2022-07-15 11:17:28: Start backup files 2022- > 07-15 11:17:28: ——- Start prepare file tree ——- 2022-07-15 11:20:30: SGExceptionExecutionTimeError: > Execution timeout error [File: /home/customer/www/staging.nfrccevents.org/public_html/ > wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 137, URL: /wp- > admin/admin-ajax.php]` * Any suggestions would be appreciated. Thank you in advance. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-failed-on-server%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15834074) * Dear [@dwturner](https://wordpress.org/support/users/dwturner/), * Thanks a lot for bringing the issue to our attention. * We are afraid, the reported issue is a specific one and needs a deep investigation. * Kindly ask you to contact us via [support@backup-guard.com](https://wordpress.org/support/topic/backup-failed-on-server/support@backup-guard.com?output_format=md) email address, so we can assist accordingly. * Please, include the support thread URL in your email, so we can identify you easily. * Looking ahead to hearing from you soon. * Best, BackupGuard Team * Thread Starter [dwturner](https://wordpress.org/support/users/dwturner/) * (@dwturner) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15835807) * I have replied via email as instructed. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15837215) * Dear [@dwturner](https://wordpress.org/support/users/dwturner/) , * Thanks for getting back to us. * We have received your email and will ensure to continue the conversation over there to avoid any misunderstanding. * Best, BackupGuard Team * Thread Starter [dwturner](https://wordpress.org/support/users/dwturner/) * (@dwturner) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15842968) * Thank you for the in-depth analysis of my site. Your recommendation of either using your cloud backup service or increasing the maximum execution time might be helpful. As you can see from the log file included above, the max exe time is currently set to 120 seconds. Given that the entire site, including the database is approxiately 150mb, could you please suggest a maximumn execution time that might be appropriate. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15844947) * Dear [@dwturner](https://wordpress.org/support/users/dwturner/) , * Thanks for getting back to us. * Kindly ask you to try to increase the Max execution time minimum to 600. But if you can increase it to 1200, it would be great. * Please, note, that we constantly working on the plugin update and will ensure to improve its performance in the future, so you won’t face issues like that anymore. * Best, BackupGuard Team Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Backup Failed on Server’ is closed to new replies. * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187) * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup/) * [Active Topics](https://wordpress.org/support/plugin/backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup/reviews/) * 5 replies * 2 participants * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server/#post-15844947) * Status: resolved