Title: Backup Failed on Server
Last modified: July 18, 2022

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# Backup Failed on Server

 *  Resolved [rvammers](https://wordpress.org/support/users/rvammers/)
 * (@rvammers)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server-2/)
 * Last part of the log before it crashes.
 * 2022-07-18 12:12:24: End backup database
    2022-07-18 12:12:24: Backup database
   total duration: 20 seconds 2022-07-18 12:12:24: ——- Reload Service ——- 2022-07-
   18 12:12:28: Start backup files 2022-07-18 12:12:28: ——- Start prepare file tree——-
   2022-07-18 12:15:29: SGExceptionExecutionTimeError: Execution timeout error [
   File: /home/customer/www/zinja.nl/public_html/wp-content/plugins/backup/com/core/
   backup/SGBackup.php, Line: 137, URL: /wp-admin/admin-ajax.php?_fs_blog_admin=
   true]
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-failed-on-server-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [rvammers](https://wordpress.org/support/users/rvammers/)
 * (@rvammers)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server-2/#post-15834505)
 * I have no access to the execution timeout in my hosting. This plugin worked fine
   for years before on the same hosting platform fyi.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server-2/#post-15837220)
 * Dear [@rvammers](https://wordpress.org/support/users/rvammers/) ,
 * Thanks for reaching out.
 * Kindly ask you to send the full backup log file to the [support@backup-guard.com](https://wordpress.org/support/topic/backup-failed-on-server-2/support@backup-guard.com?output_format=md)
   email address, so we can investigate further.
 * Best,
    BackupGuard Team

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup Failed on Server’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-on-server-2/#post-15837220)
 * Status: resolved