Title: Backup failed – need support
Last modified: April 21, 2022

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# Backup failed – need support

 *  Resolved [traveljohn](https://wordpress.org/support/users/traveljohn/)
 * (@traveljohn)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-need-support/)
 * Hi,
    I tried backups 4 times and it always fails, keeps stuck at 36% and then
   says it fails. I already reduced the number of rows from 10000 to 1000.
 * That is the error message:
 *     ```
       SOMETHING WENT WRONG
       Oops... Seems there was an issue during the backup process.
       Please try again. If the issue persists, please contact our support team.
   
       Contact us
       ```
   
 * What may I do?
 * Regards
    Johannes
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-failed-need-support%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-need-support/#post-15581032)
 * Dear [@traveljohn](https://wordpress.org/support/users/traveljohn/) ,
 * Thank you for sharing this with us.
    Could you send the log of the failed backup?
 * You can download the mentioned log file following the article below.
 * [How to Download the Backup Log File](https://help.backup-guard.com/en/article/how-to-download-the-backup-log-file-fgh0gi/)
   
   Please send it via wetransfer.com using the link retrieving option. Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Thanks beforehand!
 *  Thread Starter [traveljohn](https://wordpress.org/support/users/traveljohn/)
 * (@traveljohn)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-need-support/#post-15588575)
 * Thanks for coming back,
 * here the backup log file describing the problem [https://we.tl/t-nK9d6e80ry](https://we.tl/t-nK9d6e80ry)
 * of that item:
 * backup 16.4.2021 – 4 2022-04-19 17:07:00 Failed
 * Thank you.
 * Regards
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-need-support/#post-15591108)
 * Dear [@traveljohn](https://wordpress.org/support/users/traveljohn/) ,
 * We noticed that the BackupGuard version is not the latest one. Please, update
   it to 1.6.8.6 (yours is 1.5.8) and run another backup.
 * If this one fails as well, you can increase the PHP Max Execution Time from your
   hosting and see if the backup is successful. The failure can also be connected
   with the Max Execution Time.
 * Looking forward to your response.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Backup failed – need support’ is closed to new replies.

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## Tags

 * [backup problem](https://wordpress.org/support/topic-tag/backup-problem/)

 * 3 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-need-support/#post-15591108)
 * Status: resolved