Title: Backup Failed – Debug Code Provided
Last modified: February 21, 2024

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# Backup Failed – Debug Code Provided

 *  Resolved [George Bobby](https://wordpress.org/support/users/georgebawesome/)
 * (@georgebawesome)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided-2/)
 * Hello,
 * I’ve encountered an issue with the backup process. Following the instructions,
   I’ve shared the debug information and was provided with a debug code.
 * Here is my debug code: BMI-EDY1vSsP-35949
 * Could you please assist me in resolving this issue? If there is any additional
   information you require to diagnose or address the problem, please let me know.
 * Thank you for your assistance.
 * Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided-2/#post-17443369)
 * Hi [@georgebawesome](https://wordpress.org/support/users/georgebawesome/)
 * The process failed during extraction of files, error received by your browser
   indicates that the connection was killed on network level which gives hint that
   it was killed by most likely firewall or some kind of rate-limiter software.
 * Please check if:
    1. You have enough space for the restoration, you need at least 600 MBs of free
       space to process.
    2. If you have any firewall enabled in LiteSpeed Web Server configuration please
       disable it (and/or) do the same with rate-limiting configuration in your LSWS
       dashboard, as administrator of the website you shouldn’t have any limits applied
       but in this case it seem to be not configured properly.
 * [https://openlitespeed.org/kb/per-client-throttling/](https://openlitespeed.org/kb/per-client-throttling/)
 * [https://docs.litespeedtech.com/lsadc/security/](https://docs.litespeedtech.com/lsadc/security/)–
   you can disable both of these.
 * Once you do that, try to run the restoration once again it should work without
   issues, after that you can enable these options back.
 * In case of issue with the configuration, please ask your hosting provider to 
   do that for you, you can also share URL to this topic, so the context for them
   will be easier to understand.
 * Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided-2/#post-17455765)
 * Hello [@georgebawesome](https://wordpress.org/support/users/georgebawesome/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support thread. If you face any new issues, please feel free 
   to open a new thread.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup Failed – Debug Code Provided’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [BackupBliss – Backup & Migration with Free Cloud Storage](https://wordpress.org/plugins/backup-backup/)
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 * 2 replies
 * 3 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided-2/#post-17455765)
 * Status: resolved