Support » Plugin: Backup Migration » Backup failed at 83%

  • Resolved gwhuk

    (@gwhuk)


    The error code is: BMI-Ojdz33nF-26015

    I’ve just done another one which is: BMI-AoQgswB8-59540

    I don’t know what other information to include?!

    • This topic was modified 5 months, 1 week ago by gwhuk.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @gwhuk

    The code you provided contain all details we need to understand your issue.

    Your debug code, tells me that the backup was cancelled by your web server.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter gwhuk

    (@gwhuk)

    Hi iClyde! That worked a treat! Thank you so much 🙂

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