Title: Backup failed
Last modified: June 18, 2022

---

# Backup failed

 *  Resolved [ijed](https://wordpress.org/support/users/ijed/)
 * (@ijed)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-76/)
 * Hi,
    Please see below message
 *     ```
       [STEP] [2022-06-18 14:38:06] Initializing restore process
       [STEP] [2022-06-18 14:38:10] Looking for PHP CLI executable file.
       [INFO] [2022-06-18 14:38:10] PHP CLI Filename: php
       [INFO] [2022-06-18 14:38:10] PHP CLI Version: 7.2.34 (cli)
       [INFO] [2022-06-18 14:38:10] PHP CLI Memory limit: 1024M/512M
       [INFO] [2022-06-18 14:38:10] PHP CLI Execution limit: 0/0
       [SUCCESS] [2022-06-18 14:38:10] We properly detected PHP CLI executable file.
       [INFO] [2022-06-18 14:38:12] Creating lock file
       [STEP] [2022-06-18 14:38:12] Initializing download process
       [SUCCESS] [2022-06-18 14:38:12] Downloading initialized
       [STEP] [2022-06-18 14:38:12] Downloading remote file...
       [INFO] [2022-06-18 14:38:15] Unlocking migration
       [SUCCESS] [2022-06-18 14:38:15] Download completed (took: 2.6857740879059s)
       [STEP] [2022-06-18 14:38:15] Looking for backup manifest
       [ERROR] [2022-06-18 14:38:15] Manifest file does not exist
       [ERROR] [2022-06-18 14:38:15] Downloaded backup may be incomplete (missing manifest)
       [ERROR] [2022-06-18 14:38:15] ...or provided URL is not a direct download of ZIP file.
       [ERROR] [2022-06-18 14:38:15] Removing downloaded file
       [DOWNLOAD GENERATED] File downloaded on (server time): 2022-06-18 14:38:17
       [DOWNLOAD GENERATED] Last update (seconds): 11 seconds ago
       [DOWNLOAD GENERATED] Last update (date): 2022-06-18 14:38:06
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-76/#post-15754753)
 * Hi [@ijed](https://wordpress.org/support/users/ijed/)
 * My apologies for delayed reply.
 * Please make sure:
    – Backup Migration plugin is enabled on both websites – You
   can see the backup on Backup(s) list on the website where you’ve created it –
   You can download ZIP file using pasted URL (please use incognito browsing mode)
 * If all above works fine, follow carefully steps explained below.
 * **On the site where you made the backup:**
    1. Go to our plugin settings and 
   open “Other options” section 2. Enable alternate download method: [https://prnt.sc/1slr41w](https://prnt.sc/1slr41w)
   3. Save that section – No need to make new backup
 * **Now, go to the site where you want to restore your backup:**
    1. Open “Other
   options” section as well 2. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
   3. Save that section 4. Force both processes to stop: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
   5. Try to run the migration again with the same URL
 * If that won’t work, please repeat the “force both processes to stop” step.
    Once
   you do that, download your backup and try to upload it manually.
 * You can upload your backup via FTP, cPanel or our Upload Area.
 * Let me know if that solves your issue 🙂
    Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-76/#post-15779812)
 * As we didn’t hear any reply in last days.
    I can assume that you resolved the
   issue.
 * Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup failed’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/backup-failed-76/#post-15779812)
 * Status: resolved