Title: Backup Failed
Last modified: February 12, 2024

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# Backup Failed

 *  Resolved [napcoblog](https://wordpress.org/support/users/napcoblog/)
 * (@napcoblog)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-193/)
 * BMI-4qlnANTE-80991
 * Backup fails. Sorry but the live log disappears and I do not know what percent
   it was at. I used the default settings for backup though if that helps.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-failed-193%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-failed-193/#post-17421095)
 * Hello [@napcoblog](https://wordpress.org/support/users/napcoblog/) ,
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Thread Starter [napcoblog](https://wordpress.org/support/users/napcoblog/)
 * (@napcoblog)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-failed-193/#post-17421987)
 * I made the necessary changes as recommended. Still got an error when backing 
   up.
 * BMI-TUKD2Sjm-39742
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-failed-193/#post-17443115)
 * Hi [@napcoblog](https://wordpress.org/support/users/napcoblog/)
 * My apologies for delayed reply.
 * The issue you experience is not clear but indicates two possible issues.
    1. You don’t have enough space for the backup, you need at least 1 GB of free space
       for the backup, but it failed at around 400-600 MBs of the process. Your hosting
       provider does return fake value of free space which tricks our plugin.
    2. Your Apache2 web server canceled the process due to low Timeout limit, please
       check your Timeout and KeepAliveTimeout directive in Apache configuration and
       make sure they’re set to at least 120 seconds. It would be also good if you 
       can increase max_execution_time to 120 seconds as well, it should be enough 
       for the size of your website.
 * Let me know if that helps you resolve the issue 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-failed-193/#post-17455772)
 * Hello [@napcoblog](https://wordpress.org/support/users/napcoblog/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support thread. If you face any new issues, please feel free 
   to open a new thread.
 * Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Backup Failed’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
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 * 4 replies
 * 3 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/backup-failed-193/#post-17455772)
 * Status: resolved