Title: Backup failed
Last modified: May 9, 2023

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# Backup failed

 *  Resolved [rkcomm](https://wordpress.org/support/users/rkcomm/)
 * (@rkcomm)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-126/)
 * Dear support,
   I installed a fresh WordPress site at my new provider. After installing
   your plugin I uploaded the backup file and started the reload. While searching
   for the executable PHP-CLI file, the error message appeared. Here you find the
   related information: BMI-ecUAzwFq-83488.Thank you for your helpRainer
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-failed-126%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-126/#post-16725628)
 * Hello [@rkcomm](https://wordpress.org/support/users/rkcomm/)
 * Please adjust your wp-content permissions for proper directory owner and group,
   set the permissions to 755.
 * Use chown and chmod command, you can contact your hosting provider if you’re 
   not familiar with these commands (you can also share this message with them, 
   it should be clear for technician).
 * Once you do that, please follow these steps:
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * After that, please:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup/restore once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Thread Starter [rkcomm](https://wordpress.org/support/users/rkcomm/)
 * (@rkcomm)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-126/#post-16726282)
 * Hey Mixha,
   thanks for the quick reply. It worked well. My site is restored in
   the new installation. Be wellRainer
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-126/#post-16740597)
 * Awesome! I’m glad that worked Rainer! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Backup failed’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [BackupBliss – Backup & Migration with Free Cloud Storage](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
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 * 3 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/backup-failed-126/#post-16740597)
 * Status: resolved