Title: backup error with xml-export Last modified: December 2, 2018 --- # backup error with xml-export * Resolved [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/) * Hi there, * since a couple of days, I get errors when I want to make a full backup (full backup: Database, Plugins, Files, XML-Export). I discovered, that this is obviously a Problem when I want to include the XML-Export. There are no issues without the XML-Export. * Is this because of other Plugins? After I updated some Plugins, this backup error occured. Unfortunately, I do not know, for which Plugins I made the updates, so if this could be a necessary Information for you, please tell me how I can get this Information for you. * Thank you very much! Viewing 15 replies - 1 through 15 (of 15 total) * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10938915) * This is the error: * Call to a member function get_element_id() on null * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10939178) * [@julia0902](https://wordpress.org/support/users/julia0902/) Sorry to you too, we didn’t identify which cased the issue yet :/ Could you list all the activated plugins on your site to me? Thank you! * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10939337) * Hi there, * thanks for your Reply. * I’m using the child theme from flatsome v3.0 from flatsome theme v3.7.1 * Here are the activated Plugins: * – BackWPup Version 3.6.6 / Inpsyde GmbH – Booster for WooCommerce Version 4.0.1 | Algoritmika Ltd – Coming Soon Page & Maintenance Mode Version 5.0.23 | SeedProd– Contact Form 7 Version 5.0.5 | Takayuki Miyoshi – Flexible Shipping Version 3.0.6 | WP Desk – GDPR Cookie Consent Version 1.7.1 | WebToffee * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10939341) * sorry, not ready yet….. one Moment… * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10939360) * Here are the activated Plugins: – BackWPup Version 3.6.6 / Inpsyde GmbH – Booster for WooCommerce Version 4.0.1 | Algoritmika Ltd – Coming Soon Page & Maintenance Mode Version 5.0.23 | SeedProd – Contact Form 7 Version 5.0.5 | Takayuki Miyoshi– Flexible Shipping Version 3.0.6 | WP Desk – GDPR Cookie Consent Version 1.7.1 | WebToffee – Google Tag Manager for WordPress Version 1.9 | Thomas Geiger – Health Check & Troubleshooting Version 1.2.1 | Die WordPress.org-Community – Loco Translate Version 2.2.0 | Tim Whitlock – MailChimp for WordPress Version 4.3.1 | ibericode – MaxButtons Version 7.7 | Max Foundry – MC4WP – WPML Version 1.0 | ibericode – miniOrange 2 Factor Authentication Version 5.1.10 | miniOrange– WooCommerce Version 3.5.2 | Automattic – WooCommerce Continue Shopping Version 1.3.1 | HappyKite – WooCommerce Multilingual Version 4.3.7 | OnTheGoSystems – WooCommerce PayPal Checkout Gateway Version 1.6.5 | WooCommerce – WooCommerce Product Sort and Display LITE Version 1.8.4 | a3rev Software – WooCommerce SEO Addon Version 1.1.5 | premmerce – WooCommerce Stripe-Gateway Version 4.1.13 | WooCommerce – WP GDPR Compliance Version 1.4.5 | Van Ons – WP Mail Logging Version 1.8.5 | Christian Zöller – WP SES Version 0.8.1 | Delicious Brains Inc – WPML Multilingual CMS Version 4.1.1 | OnTheGoSystems – WPML String Translation Version 2.9.0 | OnTheGoSystems – WPML Translation Management Version 2.7.0 | OnTheGoSystems– Yoast SEO Version 9.2.1 | Team Yoast * Puuuh! : -) Quiet a lot… * As I wrote, I made some updates and after that, I had this XML-export-error. Is there a possibility, where I can see, which updates I made on which day? Then I could give you a better hint of the Plugins which might be involved… * Thank you! * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10942580) * hi [@julia0902](https://wordpress.org/support/users/julia0902/), Could you please use Health Check & Troubleshooting plugin to enable *only* BackWPUp then try to run a test backup, then after that, if it works, try to enable each plugin one by one and do the backup test again to find what caused the issue? * No worry since the Health Check plugin will not make changes to your site, after disable troubleshooting mode, all your plugins and themes will be back to normal. * Thank you 😀 * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10958689) * Hi [@julia0902](https://wordpress.org/support/users/julia0902/), I found a report about extract issue like you in here, could you please take a look? [https://wpml.org/forums/topic/fatal-error-call-to-a-member-function-get_element_id-on-null/](https://wpml.org/forums/topic/fatal-error-call-to-a-member-function-get_element_id-on-null/) The author said that issue will be fixed in WPML 4.1.2. I’m not sure but maybe that can help? Thanks! * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10960621) * Hi [@duongcuong96](https://wordpress.org/support/users/duongcuong96/), * thank you a lot for the article. * I used the Troubleshooting plugin and I activated only BackWPUp. Then I started a backup only with the XML-Support and I got the error message again. * –> FEHLER: Ausnahme eingefangen in Error: Call to a member function get_element_id() on null * So that would mean to me, that this is only a BackWPuo-plugin issue and not a conflict with another, isn’t it? * Best regards, Julia * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10973107) * [@julia0902](https://wordpress.org/support/users/julia0902/) Thank you for your help, sorry but we were unable to reproduce this issue our self :/ Could you please give us basic server info by going to BackWPUp -> Settings -> Infomation- > and press “Get debug info”? thank you very much! * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10973429) * Sure, thank you! * WordPress-Version: 4.9.8 BackWPup-Version: 3.6.6 PHP-Version: 7.0.30 (64bit) MySQL-Version: 5.7.22 cURL-Version: 7.45.0 cURL-SSL-Version: OpenSSL/1.0.2o WP- Cron-URL:: [https://www.monpetitrouet.com/wp-cron.php](https://www.monpetitrouet.com/wp-cron.php) Verbindung zum Server selbst:: Response-Test OK Document root: /opt/bitnami/apps/ wordpress/htdocs Temp-Verzeichnis:: /opt/bitnami/apps/wordpress/htdocs/wp-content/ uploads/backwpup-43c6d9-temp/ Protokoll-Verzeichnis:: /opt/bitnami/apps/wordpress/ htdocs/wp-content/uploads/backwpup-43c6d9-logs/ Server: Apache Betriebssystem: Linux PHP-SAPI: fpm-fcgi Aktueller PHP-User: bitnami Maximale Skript-Laufzeit: 120 Sekunden BackWPup Maximale Script-Ausführungszeit: 30 Sekunden Alternative WP Cron: Aus WP Cron abgeschaltet: Aus Verzeichnis-Rechte: 0755 Server-Zeit: 13:8 Zeit der Website: 14:08 Zeitzone der Website: Europe/Paris Zeitverschiebung der Website: 1 Stunden Sprache der Website: de-DE Zeichensatz des MySQL-Clients: utf8 PHP-Memory-Limit: 256M WordPress-Memory-Limit: 128M Maximales WordPress- Memory-Limit: 256M Benutzter Speicher: 18,00 MB Geladene PHP-Erweiterungen:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 5 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-10974073) * [@julia0902](https://wordpress.org/support/users/julia0902/) Just so you know that I’m trying to reproduce the issue with WordPress Bitnami installer. Hope I will find something new … * [internationalschoolcologne](https://wordpress.org/support/users/internationalschoolcologne/) * (@internationalschoolcologne) * [7 years, 4 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-11007087) * Hi there, * we are facing a similar issue, only thing we did to our site was updating: BackWPup 3.6.6 on Nov 29 wpml-media-translation 2.4.0 on Nov 29 wpml-string-translation 2.9.0 on Nov 29 wpml-translate-management 2.7.0 on Nov 29 sitepress-multilingual- cms 4.1.0 (WPML core) on Nov 29 contact-form-7 5.1 on Dec 11 * Last successful backup was on Nov 29 in the morning, all backups starting from Nov 30 have failed due to the WordPress XML export logging the error mentioned by julia0902 * I have to admit, that we might have updated from an older version for each of those plugins (so we might have not run on “n-1” versions, but rather updated from “n-2” or “n-3”) * [internationalschoolcologne](https://wordpress.org/support/users/internationalschoolcologne/) * (@internationalschoolcologne) * [7 years, 4 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-11007155) * Solved for us, with updating WPML core to 4.1.2 as suggested. * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-11007232) * Hi [@internationalschoolcologne](https://wordpress.org/support/users/internationalschoolcologne/) Great to hear that 😀 [@julia0902](https://wordpress.org/support/users/julia0902/) Is it possible to upgrade WPML to 4.1.2? Thank you! * Thread Starter [julia0902](https://wordpress.org/support/users/julia0902/) * (@julia0902) * [7 years, 4 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-11028988) * Hi [@duongcuong96](https://wordpress.org/support/users/duongcuong96/), * I have had already WPML 4.1.2. But there were some updates the last days (also for the backup Plugin) and now it works!!!! * Thank you for all your help! I wish everybody a good start in a Wonderful new year! * Julia Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘backup error with xml-export’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) ## Tags * [xml export](https://wordpress.org/support/topic-tag/xml-export/) * 15 replies * 3 participants * Last reply from: [julia0902](https://wordpress.org/support/users/julia0902/) * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/backup-error-with-xml-export/#post-11028988) * Status: resolved