Backup Error – Understand Log

  • Resolved ducachica

    (@ducachica)


    5 years, 1 month ago

    My name id Ducachica and I am the owner of the Canadian blog ducachica.com. I’ve recently received an email letting me know that there have been a few errors in the last backup (BackWPup) of my website. I have no idea how to fix this but assume it needs to be fixed as soon as possible. Can someone from BackWPup contact me and help me with understanding what the backup log means, so I can fix the error promptly? Unfortunately, I can’t seem to be able to paste a screenshot of the log, nor attach a copy of it.

    Thank you.

    Regards,
    ducachicamoto@gmail.com

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter ducachica

    (@ducachica)

    5 years, 1 month ago

    My name id Ducachica and I am the owner of the Canadian blog ducachica.com. I’ve recently received an email letting me know that there have been a few errors in the last backup (BackWPup) of my website. I have no idea how to fix this but assume it needs to be fixed as soon as possible. Can someone from BackWPup contact me and help me with understanding what the backup log means, so I can fix the error promptly? Below are two pictures of the Backup log in question.

    Thank you.

    Regards,
    ducachicamoto@gmail.com

    BackWPup Image 1

    https://ibb.co/TTF2t2D

    BackWPup Image 2
    https://ibb.co/gFCFtdq

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 1 month ago

    Hi @ducachica
    Please try to exclude dev folder from the backup, go to your job setting -> File tab -> check dev folder in order to exclude.
    after that, try run the job again 🙂

    Thread Starter ducachica

    (@ducachica)

    5 years, 1 month ago

    Hi @duongcuong96,

    Thanks for your reply. I’ve followed the steps you kindly suggested (i.e. exclude the dev folder) and did another backup afterward. No success. Please see attached log:

    Regards,

    Ducachica

    https://ibb.co/fXHPGPC
    https://ibb.co/chkhkx3

    Plugin Support BWU support

    (@duongcuong96)

    5 years ago

    Hi @ducachica
    Seem the job has stuck somewhere, please enable debug log: BackWPup > Settings > Logs > set Logging Level to Debug (not translated).
    Run the job again then give me the latest log file at BackWPUp -> Logs(you can upload the log file to pastebin )
    Also, I would need the screenshot of the job Files tab too.
    Thanks!

    Thread Starter ducachica

    (@ducachica)

    5 years ago

    Hi @duongcuong96,

    Thanks again for your reply. Here’s the latest log after Logging was set to Debug (not translated). It seems to have worked fine this time.

    https://ibb.co/cXfJySx
    https://ibb.co/gS01GNN

    Thanks
    Ducachica

    Plugin Support BWU support

    (@duongcuong96)

    5 years ago

    @ducachica
    hmm, let me know if it not works 🙂

    Plugin Support BWU support

    (@duongcuong96)

    5 years ago

    @ducachica
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 7 replies - 1 through 7 (of 7 total)
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