Plugin Support
MixHa
(@mixha)
Hello @endiaggli ,
Thank you for using Backup Migration plugin, we are glad that you like it, and we will help you sort out this issue! 🙂
The log states:
[ERROR] [2023-05-30 15:49:08] Error message: Maximum execution time of 30 seconds exceeded
[ERROR] [2023-05-30 15:49:08] Probably we could not increase the execution time, please edit your php.ini manually
Please also do the following:
Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
Once you do that, please follow these steps:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
When you do that, try to run your backup once again.
Let me know if that worked for you 🙂
Thank you!
Hi Mixha
Thanks for your feedback. Unfortunately it is still not working. The backup process is either loading into infinity or suddenly stopped at 1%, whit this error message: BMI-RYfWleQA-08522
Are there any other recommendations?
Thanks
Andi
Plugin Author
iClyde
(@iclyde)
Hi @endiaggli
Please try to disable plugin with slug “file-manager-advanced” as it seem to conflict with our backup plugin (but it’s only assumption for now).
If that will work while the plugin is disabled, I’ll let you know further how to fix it with have this plugin enabled.
Seems like the issue appeared at 31-05-2023 right with installation or upgrade of mentioned plugin (it also produces background errors within our plugin).
Also your execution time limit is very low, 30 seconds may be too low for WordPress overall, our plugin recommends limits between 60 up to 300 seconds depends on site size.
In your case I can see in the past few errors caused by time limit.
Let me know if disabling mentioned plugin resolves the issue 🙂
Thank you!
Thanks for your reply. Unfortunately, I couldn’t disaple this plugin, because I can not find it… Do you see a name of this plugin somewhere in the log files?
Since the website got bigger, I’ve upgraded now to your premium plugin. I am currently trying to backup everything again. Right now, it seems that it is again looping infinitely.
Can you maybe have a look at this progress?
https://drive.google.com/file/d/102BKHczfQAi6Pm4Zm1VwWjBoEyCn1Ft2/view?usp=sharing
Plugin Support
MixHa
(@mixha)
Hello @endiaggli ,
The name of the plugin right now is Advanced File Manager https://wordpress.org/plugins/file-manager-advanced/
Kind regards
Hi
Thanks for your reply. I decativated this plugin, but I still get an errore: BMI-lfX2Li0z-90242
Could you please have another look into it?
Thx!
Plugin Support
MixHa
(@mixha)
Hey @endiaggli ,
Please follow the instructions from my first reply in this thread, and remember to save options.
Kind regards
Hi @mixha
Thanks! The backup seems to have worked now. But, I am not able to download the Zip file (server error). And if I wanna setup a quick migration, it is not working. Via link, the backup can somehow not be found. Any ideas on how to solve this?
I could send you the quick migration link from the old site. But I am not sure if I should share it here.
Best
Andi
Plugin Support
MixHa
(@mixha)
Hello @endiaggli ,
It is never good to share site backups publicly.
Do you get an error when you try to download the backup file via our plugin (section Manage & Restore backups)? If so, please share the exact error (text) that you get.
Have you tried downloading the backup file via FTP, WP File Manager plugin or any other means?
Kind regards
Plugin Support
MixHa
(@mixha)
Hey @endiaggli ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
