Title: Backup Error
Last modified: December 11, 2019

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# Backup Error

 *  Resolved [eado83](https://wordpress.org/support/users/eado83/)
 * (@eado83)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-error-30/)
 * Hello,
 * I’ve ran 2 backups before smoothly but today I’ve tried and it didn’t work. I’ve
   received this message: Job “XXXXXX” has started, but not responded for 10 seconds.
   Please check information
 * Debug Info:
    WordPress version: 5.3 BackWPup version: 3.7.0 PHP version: 7.3.9(
   64bit) MySQL version: 10.3.10-MariaDB-log cURL version: 7.62.0 cURL SSL version:
   OpenSSL/1.1.1c WP-Cron url: [https://exploringfreak.com/wp-cron.php](https://exploringfreak.com/wp-cron.php)
   Server self connect: Not expected HTTP response: Status-Code: 200 Content-type:
   text/html; charset=UTF-8 Sitespeed: wp-cron 1.09 Content-length: 0
 * Document root: /var/www/vhosts/exploringfreak.com/httpdocs
    Temp folder: /var/
   www/volumes/xvdt/vhosts/exploringfreak.com/httpdocs/wp-content/uploads/backwpup-
   70faeb-temp/ Log folder: /var/www/volumes/xvdt/vhosts/exploringfreak.com/httpdocs/
   wp-content/uploads/backwpup-70faeb-logs/ Server: Apache/2.4.37 (Debian) Operating
   System: Linux PHP SAPI: fpm-fcgi Current PHP user: ftp_UhsSMxaU Maximum execution
   time: 30 seconds BackWPup maximum script execution time: 30 seconds Alternative
   WP Cron: Off Disabled WP Cron: On CHMOD Dir: 0755 Server Time: 5:14 Blog Time:
   13:14 Blog Timezone: Australia/Perth Blog Time offset: 8 hours Blog language:
   en-US MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 256M
   WP maximum memory limit: 256M Memory in use: 12.50 MB Disabled PHP Functions::
   exec, shell_exec, system, popen, proc_open, posix_setuid, posix_seteuid, posix_setpgid,
   posix_setgid, posix_setsid, pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait,
   pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus,
   pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_dispatch, pcntl_get_last_error,
   pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec,
   pcntl_getpriority, pcntl_setpriority, Loaded PHP Extensions:: Core, PDO, Phar,
   Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom,
   exif, fileinfo, filter, ftp, gd, hash, iconv, imagick, ionCube Loader, json, 
   libxml, mbstring, mcrypt, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql,
   pdo_sqlite, posix, session, soap, sqlite3, standard, tokenizer, xml, xmlreader,
   xmlwriter, zip, zlib, zmq
 * Thanks for your help
    Adel
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-error-30%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/backup-error-30/#post-12270890)
 * Hi [@eado83](https://wordpress.org/support/users/eado83/)
    you can fix this by
   using another cron method. modify **wp-config.php** ( you can find this file 
   in site root directory ), and **BEFORE** the line: **/\* That’s all, stop editing!
   Happy blogging. \*/ ** add this line: `define('ALTERNATE_WP_CRON' , true );`
 * Hope that helps!
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/backup-error-30/#post-12289355)
 * [@eado83](https://wordpress.org/support/users/eado83/)
    I think the issue can
   be marked as resolved now 🙂 But if you still have any issues, please let me 
   know! Btw, If you find BackWPUp is useful for you, we would really appreciate
   if you leave a positive review and rating. This would encourage us to develop
   new free features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup Error’ is closed to new replies.

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## Tags

 * [backup error](https://wordpress.org/support/topic-tag/backup-error/)

 * 2 replies
 * 2 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/backup-error-30/#post-12289355)
 * Status: resolved