Support » Plugin: UpdraftPlus WordPress Backup Plugin » backup error

  • Resolved bkerman

    (@bkerman)


    It looks like I am one of the victims of the backup failure too. The last time UDP was able to backup was in mid February. I tried to restart it manually a few times, I got the same error. Thanks in advance!

    Here is the log files last part:

    5405.356 (12) Opened log file at time: Tue, 09 Apr 2019 09:14:50 +0000 on http://bilalkermanlab.com
    5405.358 (12) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.11 WP: 5.1.1 PHP: 7.1.18 (litespeed, Linux n3plcpnl0080.prod.ams3.secureserver.net 2.6.32-896.16.1.lve1.4.54.el6.x86_64 #1 SMP Wed May 2 07:43:19 EDT 2018 x86_64) MySQL: 5.6.39-cll-lve WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 34.1M | 36M) multisite: N openssl: OpenSSL 1.0.2k-fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: N
    5405.615 (12) Free space on disk containing Updraft’s temporary directory: 1555184.9 MB
    5405.617 (12) [Updraftplus] The backup is being aborted for a repeated failure to progress.
    5405.618 (12) An error condition has occurred for the first time during this job
    5405.619 (12) No email will/can be sent – the user has not configured an email address.
    5405.620 (12) The backup attempt has finished, apparently unsuccessfully

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • I just updated UpdraftPlus and it’s now working. Try it 🙂

    Thread Starter bkerman

    (@bkerman)

    Thanks! I did try after the update and the error log, which I partially pasted, was from that failed attempt.

    Plugin Support Harshad

    (@bornforphp)

    @bkerman

    To help us work out the cause of your problem, can you please send us a copy of the complete back log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Thread Starter bkerman

    (@bkerman)

    Thanks for your attention. Here is the link for the log file:

    https://drive.google.com/file/d/1dihJ0vQAF63KN37L8ULrGC22XAffMya9/view?usp=sharing

    Note that I tried the backup with 2 different google drive accounts.

    Plugin Support Harshad

    (@bornforphp)

    @bkerman

    Binary zip: error 9 – the user aborted zip prematurely with control-C (or similar)

    So, someone killed the zip process – either manually, or perhaps there is something automated on your server that does that.

    If you’re not sure how to prevent that, then switch to a different zip engine by adding this to your wp-config.php: define(‘UPDRAFTPLUS_NO_BINZIP’, true);

    Thread Starter bkerman

    (@bkerman)

    [ One thousand, one hundred and forty seven lines of log deleted ]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @bkerman Don’t post log data in these forums. It does not work past 10 lines. Use another service such as https://pastebin.com/ and share the link to that paste instead.

    Thread Starter bkerman

    (@bkerman)

    It still doesn’t work. I tried it twice. The log is:

    https://drive.google.com/open?id=1KSSFrS2V4Am3mG89_Uu5mFMPLbNvsrVd

    Plugin Support Harshad

    (@bornforphp)

    @bkerman

    Thank you for sharing the logs.

    Can you please check if you have space available on your server, If possible try to delete the old backups.

    Re-run the backup process and check if it works.

    Thanks,
    Harshad

    Thread Starter bkerman

    (@bkerman)

    I have space on the host server and where it’s being backed up. Moreover, I switched my google drive accounts to make sure and nothing changed.

    Thread Starter bkerman

    (@bkerman)

    Another update but still fails to back up. I think it’s time to move on from this software.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    The log says:

    Zip engine: ZipArchive (a.k.a. php-zip) is not available or is disabled (will use PclZip (much slower) if needed)

    You should ask your web hosting company how to enable php-zip – it’s normally a few clicks in the control panel somewhere. PclZip is, as the log message says, *much* slower.

    David

    Thread Starter bkerman

    (@bkerman)

    Thank you. That actually worked. I guess it was turned off at some point during updates or it somehow worked even though it was slow.

Viewing 13 replies - 1 through 13 (of 13 total)
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