Title: Backup Error
Last modified: August 31, 2016

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# Backup Error

 *  Resolved [snaser](https://wordpress.org/support/users/snaser/)
 * (@snaser)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backup-error-16/)
 * Dear staff
 * i was trying to make a backup and i got this error :
 * code: 0, text status: error, text:
 * i am not sure if backup was success or not but it asked for ftp access to check
   htacess..etc
 * which iam not sure of the problem and what to process.
 * Regards
 * [https://wordpress.org/plugins/dropbox-backup/](https://wordpress.org/plugins/dropbox-backup/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/)
 * (@backup-dropbox)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backup-error-16/#post-7005745)
 * Hello snaser,
 * In most cases “**Code: 0**” means, that the server didn’t return any answer to
   a plugin neither bad, nor good.
    Providing of FTP access data IS NOT OBLIGATORY,
   but if you do this, – our support staff will check your backup process and you
   will receive a feedback about results.
 * What about backup logs?
    How much backup archive parts was created? Can you approximately
   estimate whether everything was archived or not? You can also look in your system
   logs (if you can), maybe you will find some additional information there.
 * If you have questions or need support,
    please, contact our support using e-mail
   address support(@]wpadm.com
 *  Thread Starter [snaser](https://wordpress.org/support/users/snaser/)
 * (@snaser)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backup-error-16/#post-7005754)
 * Hello
 * regarding backup logs,where can i find them?
 * as for archive parts each time it was different from 197-915 ,i have tried local
   and dropbox.
 * i will contact you via email as well.
 *  Thread Starter [snaser](https://wordpress.org/support/users/snaser/)
 * (@snaser)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/backup-error-16/#post-7005880)
 * i have sent an email but still no response.does it take time or?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Backup Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dropbox-backup_daecfb.svg)
 * [Backup & Restore Dropbox](https://wordpress.org/plugins/dropbox-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dropbox-backup/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/dropbox-backup/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [snaser](https://wordpress.org/support/users/snaser/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/backup-error-16/#post-7005880)
 * Status: resolved