Title: Backup Download problem
Last modified: May 18, 2017

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# Backup Download problem

 *  Resolved [st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/)
 * (@st5uzmloopsqz7dr9egp)
 * [9 years ago](https://wordpress.org/support/topic/backup-download-problem/)
 * I’m having trouble trying to download my backups to my hard drive. After download
   is complete it says it is only 4mb, when the backup is almost a gig. Then if 
   I try to expand the file, it says “unable to expand …” Any thoughts on what is
   up?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [9 years ago](https://wordpress.org/support/topic/backup-download-problem/#post-9148683)
 * Hi [@st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/),
   were there any errors when the backup was generated? Can you look in your FTP
   program and see the actual size of the backup file?
 *  Thread Starter [st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/)
 * (@st5uzmloopsqz7dr9egp)
 * [9 years ago](https://wordpress.org/support/topic/backup-download-problem/#post-9148806)
 * FYI I am using multisite. Their are no errors in the logs. I am clicking download
   from the manage backup archive page on the site and downloading it to my computer
   from the browser. It shows it downloading and takes a while because of the file
   size 1.32 gigs, but then when it finishes it shows only 5mb on computer and gives
   me that error when I try to expand. I have several other sites (not multisite)
   with this plugin and never saw this before. Weird. Thanks!
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [9 years ago](https://wordpress.org/support/topic/backup-download-problem/#post-9149243)
 * Thanks. Which destination are you using for the backup? E.G., folder, FTP, S3,
   etc?
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/backup-download-problem/#post-9164016)
 * [@st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/),
   was our response helpful? If so, could you please mark the ticket as resolved?
   Otherwise we are glad to help! 🙂
 *  Thread Starter [st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/)
 * (@st5uzmloopsqz7dr9egp)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-download-problem/#post-9171574)
 * Sorry, didn’t have a chance to look into it. No it’s still messed up. It is being
   saved to a folder on the server. Then from there, in the browser, I click to 
   download the backup file to computer.
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-download-problem/#post-9179471)
 * [@st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/),
   I’m sorry you’re still experiencing this.
 * Would you be willing to grant us temporary wp-admin access to see what might 
   be going on? If so, please [contact us](https://backwpup.com/contact/) with the
   information and we’ll take a look.
 * I can’t immediately think of why that issue might be happening.
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-download-problem/#post-9205980)
 * [@st5uzmloopsqz7dr9egp](https://wordpress.org/support/users/st5uzmloopsqz7dr9egp/),
   are you still experiencing this? Please let us know so we can look into it further.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Backup Download problem’ is closed to new replies.

 * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141)
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 * 7 replies
 * 2 participants
 * Last reply from: [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/backup-download-problem/#post-9205980)
 * Status: resolved