Title: Backup doesnt work Last modified: August 21, 2016 --- # Backup doesnt work * Resolved [sapi25509](https://wordpress.org/support/users/sapi25509/) * (@sapi25509) * [12 years, 8 months ago](https://wordpress.org/support/topic/backup-doesnt-work/) * Hi everyone, * unfortunately my backup doesnt work any longer. It freezes at ca. 20% of the progress bar with last log messages: * “Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (5.4 Mb, 2043 files batched, 501 (501) added so far); re-opening (prior size: 0 Kb) (Dez 31 14:06:00)” * I store it via FTP and testing the ftp access works fine. Webspace quota is also fine. * Thanks in advance and a good start into 2014. Sapi * The entire log set is attached below: 0375.160 (1) Opened log file at time: Tue, 31 Dec 2013 14:00:59 +0000 0375.161 (1) UpdraftPlus WordPress backup plugin( [http://updraftplus.com](http://updraftplus.com)): 1.8.2 WP: 3.8 PHP: 5.3.27 ( Linux wp206 3.10.5-he-wp2005-x64+4 #2 SMP Thu Aug 8 18:41:23 UTC 2013 x86_64) MySQL: 5.5.30-1~dotdeb.0-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 128M (used: 28.8M | 29M) multisite: N mcrypt: Y ZipArchive:: addFile: Y 0375.161 (1) Free space on disk containing Updraft’s temporary directory: 1321663.2 Mb 0375.162 (1) Backup run: resumption=1, nonce=1930949ac85b, begun at=1388498084 (375s ago), job type=backup 0375.163 (1) Scheduling a resumption( 2) after 300 seconds (1388498759) in case this run gets aborted 0375.170 (1) Checking if we have a zip executable available 0375.171 (1) Zip engine: found/ will use a binary zip: /usr/bin/zip 0375.171 (1) Creation of backups of directories: had begun; will resume 0375.173 (1) Beginning creation of dump of plugins (split every: 800 Mb) 0375.218 (1) Total entities for the zip file: 324 directories, 2043 files, 24.8 Mb 0375.229 (1) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b- plugins.zip.tmp: 100 files added (on-disk size: 0 Kb) 0375.232 (1) Zip: backup_2013- 12-31-1354_SV_Huckingen_1930949ac85b-plugins.zip.tmp: 200 files added (on-disk size: 0 Kb) 0375.235 (1) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b- plugins.zip.tmp: 300 files added (on-disk size: 0 Kb) 0375.238 (1) Zip: backup_2013- 12-31-1354_SV_Huckingen_1930949ac85b-plugins.zip.tmp: 400 files added (on-disk size: 0 Kb) 0375.241 (1) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b- plugins.zip.tmp: 500 files added (on-disk size: 0 Kb) 0375.242 (1) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (5.4 Mb, 2043 files batched, 501 (501) added so far); re-opening (prior size: 0 Kb) 0676.197( 2) Opened log file at time: Tue, 31 Dec 2013 14:06:00 +0000 0676.198 (2) UpdraftPlus WordPress backup plugin ([http://updraftplus.com](http://updraftplus.com)): 1.8.2 WP: 3.8 PHP: 5.3.27 (Linux wp206 3.10.5-he-wp2005-x64+4 #2 SMP Thu Aug 8 18:41: 23 UTC 2013 x86_64) MySQL: 5.5.30-1~dotdeb.0-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 128M (used: 28.8M | 29M) multisite: N mcrypt: Y ZipArchive::addFile: Y 0676.199 (2) Free space on disk containing Updraft’s temporary directory: 1321662.9 Mb 0676.200 (2) Backup run: resumption=2, nonce =1930949ac85b, begun at=1388498084 (676s ago), job type=backup 0676.200 (2) Scheduling a resumption (3) after 300 seconds (1388499060) in case this run gets aborted 0676.208 (2) Checking if we have a zip executable available 0676.208 (2) Zip engine: found/will use a binary zip: /usr/bin/zip 0676.209 (2) Creation of backups of directories: had begun; will resume 0676.210 (2) No check-in was detected on the previous run – as a result, we are reducing the batch amount (old=26214400, new=20971520) 0676.212 (2) Beginning creation of dump of plugins (split every: 800 Mb) 0676.257 (2) Total entities for the zip file: 324 directories, 2043 files, 24.8 Mb 0676.269 (2) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b-plugins. zip.tmp: 100 files added (on-disk size: 0 Kb) 0676.272 (2) Zip: backup_2013-12- 31-1354_SV_Huckingen_1930949ac85b-plugins.zip.tmp: 200 files added (on-disk size: 0 Kb) 0676.275 (2) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b-plugins. zip.tmp: 300 files added (on-disk size: 0 Kb) 0676.278 (2) Zip: backup_2013-12- 31-1354_SV_Huckingen_1930949ac85b-plugins.zip.tmp: 400 files added (on-disk size: 0 Kb) 0676.281 (2) Zip: backup_2013-12-31-1354_SV_Huckingen_1930949ac85b-plugins. zip.tmp: 500 files added (on-disk size: 0 Kb) 0676.281 (2) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (5.4 Mb, 2043 files batched, 501 (501) added so far); re-opening (prior size: 0 Kb) * [http://wordpress.org/plugins/updraftplus/](http://wordpress.org/plugins/updraftplus/) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [12 years, 8 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458456) * Looking at the log, my initial guess would be that the hosting company has some really drastic resource/timeout limits. Who are they? Is it the infamous one. com? * David * Thread Starter [sapi25509](https://wordpress.org/support/users/sapi25509/) * (@sapi25509) * [12 years, 8 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458473) * Hi David, * what does this mean? It already worked, but currently not. Your procedure tries to restart after 5 Minutes automatically, but why does it stop at * “Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (5.4 Mb, 2043 files batched, 501 (501) added so far); re-opening (prior size: 0 Kb) (Dez 31 14:06:00)” * The Hoster ist hosteurope.de (a german one). * Regards Sapi * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [12 years, 8 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458549) * Hi, * What is likely happening is that UD starts adding the batch of files to the zip file, but the web server kills it before it can make any progress. Likely the time-out for PHP on the web server is very low, or the server has become very overloaded. * One thing you can try: switch to a different zip engine. Put this in your wp- config.php (anywhere towards the top): * > define(‘UPDRAFTPLUS_NO_BINZIP’, true); * Then try a fresh backup. * David * [Klippstein](https://wordpress.org/support/users/klippstein/) * (@klippstein) * [12 years, 7 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458744) * I had the same problem with the same hoster. The solution worked for me. * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [12 years, 7 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458745) * Hi, * Please could you do a favour, and ask HostingEurope for whether there’s a way to determine, from within PHP, that the program is running on a HostingEurope server? If there is, then we could use it to add this work-around automatically for their customers and make the experience better for everyone. * David Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Backup doesnt work’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 5 replies * 3 participants * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/backup-doesnt-work/#post-4458745) * Status: resolved