Support » Plugin: UpdraftPlus WordPress Backup Plugin » Backup Does Nothing, WP_Cron.php Does Nothing

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author David Anderson

    (@davidanderson)

    If you use the expert options and then do a debug backup, then does that work?

    That seems to be doing something as in there are files appearing in the updraft directory on the server, will post more info when it has finished

    Plugin Author David Anderson

    (@davidanderson)

    If that does something, but the scheduler and ‘Backup Now’ button do nothing, then your WordPress install’s scheduler is broken.

    De-activate every other plugin, then see if ‘Backup Now’ works.

    If it does, then re-activate the plugins one-by-one to identify the culprit – then report to the author.

    David

    Ok, was working but has now stopped, log file has not changed for ages, will try without uploads selected.

    Plugin Author David Anderson

    (@davidanderson)

    The ‘debug backup’ button isn’t really expected to work – it normally runs out of time. It’s just a way of seeing if the thing can really kick off. The purpose is to work out if your scheduler is broken or not.

    OK, stopped again, plus I asked it to remove the old logs before backing up and it left them? will take website offline and shut down all plugins and see if the scheduler works.

    Plugin Author David Anderson

    (@davidanderson)

    How did you ask it to remove old logs? I don’t think there’s a button for that anywhere!

    David

    OK, with all plugins deactivated the scheduler does not activate, nothing appears on the local directory on the web server and nothing appears in the dropbox.

    Plugin Author David Anderson

    (@davidanderson)

    If, as it sounds, the scheduler is broken and it’s not any plugin breaking it, then the next step is to consult with your web hosting provider. I’ve heard of cases where the hosting company crippled the WP scheduler.

    But basically, this is not an UpdraftPlus issue… UpdraftPlus only uses the scheduler; if the scheduler is broken, UpdraftPlus isn’t the culprit; it’s somewhere else.

    OK, will ask them

    I got a reply from HeartInternet:

    Hi James,

    Thank you for contacting us.

    Ask the providers of the plugin if their scripts try to do a ‘loopback connection’ – ie trying to open a URL via http (or port 80) on the same server – if so then this is disallowed and firewalled out. It’s quite common with some WordPress plugins to do this which is poor, instead they should use the full server path to open a URL on the site – eg “/home/sites/md0mdi.com/public_html/file.ext” instead of “http://md0mdi.com/file.ext”

    Does this help ????

    Plugin Author David Anderson

    (@davidanderson)

    UpdraftPlus does not do loopback connections. Possibly WordPress core itself does for its scheduling engine; but I do not know (look for an appropriate forum to ask it). Though, as an aside, there’s nothing conceptually wrong with loopback connections and if Heart said that then in my opinion they’re making an excuse for failing to provide full functionality on their hosting packages.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Just to confirm that WordPress does require loopback connections for all scheduled tasks. See here for more information:

    http://updraftplus.com/faqs/my-scheduled-backups-and-pressing-backup-now-does-nothing-however-pressing-debug-backup-does-produce-a-backup/

Viewing 13 replies - 1 through 13 (of 13 total)
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