Title: Backup database does not load
Last modified: June 6, 2018

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# Backup database does not load

 *  Resolved [isocann](https://wordpress.org/support/users/isocann/)
 * (@isocann)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/backup-database-does-not-load/)
 * Attempted to migrate from isocanlabs.com to isocannlabs.com but the database 
   did not migrate after following all migration steps.Just copying the plugins 
   is not why I purchased the plugin. Please explain how I migrate the database 
   with search and replace function to add the extra “n”
    -  This topic was modified 7 years, 11 months ago by [isocann](https://wordpress.org/support/users/isocann/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-database-does-not-load%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/backup-database-does-not-load/#post-10328590)
 * [@isocann](https://wordpress.org/support/users/isocann/) have you opened a support
   ticket for this?
 * If not, you can open direct support ticket here: [https://backup-guard.com/products/backup-wordpress/support-p2p](https://backup-guard.com/products/backup-wordpress/support-p2p)
   and our developers will try to solve your issue.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 11 months ago](https://wordpress.org/support/topic/backup-database-does-not-load/#post-10369864)
 * > why I purchased the plugin.
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup database does not load’ is closed to new replies.

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## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)

 * 2 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/backup-database-does-not-load/#post-10369864)
 * Status: resolved