Title: Backup button not doing anything Last modified: August 23, 2020 --- # Backup button not doing anything * Resolved [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/) * When I go to make a new backup, nothing happens when I click on the Backup button. Immediately before this problem, I had successfully deleted a couple old backups, so the Delete button is still working. And, the Import button still works, just not the Backup. This is only happening on one of many websites where I use BackupGuard. I have tried deactivating as well as uninstalling and reinstalling. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-button-not-doing-anything%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13304886) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * Thank you for reporting this to us. * Could you let us know the version of the plugin you’re using? * Also, have you tried hard refreshing? If no, could you try doing so and let us know? * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13306007) * The website is using backupguard version 1.4.3 * Do you mean hard refreshing the browser? I have done that. And I’ve tried multiple browsers – Mac Chrome, Firefox and Safari. I have also purged the website’s cache. * I have identical setups on numerous other websites (theme, plugins, hosting), none of which have replicated the problem. * Is there a way to fully delete the plugin and all the files and reinstall? I have local copies of previous backups, so it is ok if they get deleted. * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13306473) * Follow up: I scheduled an hourly backup, waited, and it properly made a backup. So my problem is limited specifically to the Backup button itself having an issue. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13310862) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * Thank you for letting me know. * Could you check the Console and see if there is a JavaScript error there? * P.S. Yes, you can delete and re-install the plugin as well. But let’s find out the reason first. * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13311307) * There is and error ending in “…backup_guard_modalManualBackup” Not sure how to get you the full error msg? * And I did try deleting the plugin before, but it maintained some info so if it comes to it, I’d need directions on how to erase all previous files. FWIW, I also have a BackupGuard Pro acct – I just prefer to use the free version for regular use so the autoupdates of the plugin can occur. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13316310) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * Thanks for letting us know. * Could you send a screenshot from that error message? * Also, can you, please, tell us the plugin version? Is it the latest one? * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13318311) * The site is now using Backupguard 1.4.4 but the issue still hasn’t resolved. * [Error screengrab here.](https://drive.google.com/file/d/19nIhLwhPHm9TTyMLWb5MGjaxRG5nAiZ3/view?usp=sharing) * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13322281) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * Thank you for the screenshot and for the information. * Could you uninstall the plugin fully this time and then install it back? Let’s try this and see how it goes. * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13322311) * I just did, and like the last time I tried uninstalling, it didn’t fix the problem. My 2 previous backups show up again, so clearly there is still backupguard data being saved. Is there a technique for truly deleting all data for a clean install? * Thread Starter [LD](https://wordpress.org/support/users/artsdotter/) * (@artsdotter) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13322317) * Also – I cleared the website’s cache after uninstalling the plugin, before reinstalling it. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13328094) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * Thanks for letting us know. Could you contact [support@backup-guard.com](https://wordpress.org/support/topic/backup-button-not-doing-anything/support@backup-guard.com?output_format=md) so we can provide you with a custom version? This custom version should help with your problem. * [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * (@backup-guard) * [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13337601) * Dear [@artsdotter](https://wordpress.org/support/users/artsdotter/) , * We have received your message via email. * We will continue the communication with you via email as well. * Thank you. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Backup button not doing anything’ is closed to new replies. * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187) * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup/) * [Active Topics](https://wordpress.org/support/plugin/backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup/reviews/) * 12 replies * 2 participants * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/backup-button-not-doing-anything/#post-13337601) * Status: resolved