Support » Plugin: Backup & Restore Dropbox » Backup – backing up backups

  • Resolved JoshuaPack

    (@joshuapack)


    I have an issue where the backups seem to be backuping up the backups. So, the backups are becoming larger on every backup.

    Second issue is, when trying to update to 1.5.1.2, it says successful but won’t upgrade.

    Thanks in advanced for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • # Create, Date/Time Archive Parts Status Type of Backup Size Action
    1 2017-03-28 12:31 525 Successful local backup 1024.41Mb Restore Delete
    2 2017-03-28 11:46 248 Successful local backup 342.41Mb Restore Delete

    Plugin Author helena46

    (@helena46)

    Hello,

    1) our plugin does not backup up the already backed up files.

    In order to understand the problem and solve it we would need some additional info from you, namely your logs that is not preferable to post in open forum due to security reasons. That is why we’d recommend you to contact our support team.
    You can submit support ticket to let us help you with your problem and provide with additional information.To help any user and customer we have 24/7/365 free support.
    – Ticket System through installed plugin page on your WordPress;
    – Email support through support(@}wpadm.com;

    We will be glad to help and support you.

    2) we are working on solving the issue connected to the plugin update.

    Backup & Restore Dropbox Support Team

Viewing 2 replies - 1 through 2 (of 2 total)
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