Title: Backorders issue Last modified: February 20, 2019 --- # Backorders issue * Resolved [essmeier](https://wordpress.org/support/users/essmeier/) * (@essmeier) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/) * I have a store where I sell one of a kind items. My inventory is binary; it’s either in stock or sold out. AFAIK, I have nothing checked anywhere to enable backorders. * When creating individual product pages, I enable stock management, set quantity to 1 and set backorders to “do not allow.’ * **Problem**: When I sell an item, it still shows an available quantity of 1 to site visitors, giving the impression that it’s available for purchase. * If I go to Woocommerce -> Products, that product is shown as “on backorder,” rather than “out of stock,” with an inventory count of 0. The system is correctly decrementing inventory when a sale is made, but incorrectly marking sold items as “on backorder.” * If I edit the product page, it correctly shows an in-stock quantity of 0. If I click “update” _without changing anything,_ the published page then shows as“ out of stock” to site visitors and it updates on the Woocommerce -> Products page from “on backorder” to “out of stock.” * Any idea what’s happening here? * ``` ### WordPress Environment ### Home URL: https://www.rarerecords.net Site URL: https://www.rarerecords.net WC Version: 3.5.4 Log Directory Writable: ✔ WP Version: 5.0.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.15 PHP Post Max Size: 8 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.0.2q SUHOSIN Installed: – MySQL Version: 5.6.41 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.4 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 65.62MB Database Data Size: 58.91MB Database Index Size: 6.71MB wp_woocommerce_sessions: Data: 33.71MB + Index: 1.71MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.04MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.15MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_blc_filters: Data: 0.00MB + Index: 0.00MB wp_blc_instances: Data: 0.13MB + Index: 0.03MB wp_blc_links: Data: 1.11MB + Index: 0.13MB wp_blc_synch: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.01MB + Index: 0.02MB wp_comments: Data: 0.05MB + Index: 0.03MB wp_gdpr_request_records: Data: 0.02MB + Index: 0.00MB wp_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB wp_itsec_lockouts: Data: 0.00MB + Index: 0.00MB wp_itsec_logs: Data: 0.00MB + Index: 0.01MB wp_itsec_temp: Data: 0.00MB + Index: 0.00MB wp_links: Data: 0.00MB + Index: 0.00MB wp_options: Data: 2.38MB + Index: 0.23MB wp_pmxe_exports: Data: 0.00MB + Index: 0.00MB wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB wp_pmxe_posts: Data: 0.00MB + Index: 0.00MB wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB wp_pmxi_files: Data: 0.00MB + Index: 0.00MB wp_pmxi_history: Data: 0.00MB + Index: 0.00MB wp_pmxi_images: Data: 0.01MB + Index: 0.00MB wp_pmxi_imports: Data: 0.07MB + Index: 0.00MB wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB wp_popularpostsdata: Data: 0.05MB + Index: 0.00MB wp_popularpostssummary: Data: 0.39MB + Index: 0.50MB wp_postmeta: Data: 9.39MB + Index: 2.19MB wp_posts: Data: 8.35MB + Index: 0.46MB wp_redirection_404: Data: 0.14MB + Index: 0.10MB wp_redirection_groups: Data: 0.00MB + Index: 0.00MB wp_redirection_items: Data: 0.01MB + Index: 0.01MB wp_redirection_logs: Data: 2.26MB + Index: 0.60MB wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB wp_termmeta: Data: 0.03MB + Index: 0.02MB wp_terms: Data: 0.02MB + Index: 0.05MB wp_term_relationships: Data: 0.15MB + Index: 0.32MB wp_term_taxonomy: Data: 0.03MB + Index: 0.03MB wp_usermeta: Data: 0.01MB + Index: 0.01MB wp_users: Data: 0.00MB + Index: 0.01MB wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB wp_wdp_orders: Data: 0.00MB + Index: 0.00MB wp_wdp_order_items: Data: 0.00MB + Index: 0.01MB wp_wdp_rules: Data: 0.02MB + Index: 0.00MB wp_woocommerce_exported_csv_items: Data: 0.08MB + Index: 0.01MB ### Post Type Counts ### attachment: 2772 customize_changeset: 68 custom_css: 1 jetpack_migration: 2 jp_img_sitemap: 4 jp_img_sitemap_index: 2 jp_pay_order: 1 jp_sitemap: 2 jp_sitemap_master: 2 nav_menu_item: 13 page: 37 post: 65 product: 679 revision: 214 shop_coupon: 30 shop_order: 322 shop_order_refund: 2 tablepress_table: 1 testimonial: 24 turbo-sidebar-cpt: 13 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (41) ### Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 1.5.2 Anti-spam: by webvitaly – 5.3 Better Search Replace: by Delicious Brains – 1.3.2 iThemes Security: by iThemes – 7.3.0 Broken Link Checker: by Janis Elsts Vladimir Prelovac – 1.11.5 Classic Editor: by WordPress Contributors – 1.4 Cloudflare: by John Wineman Furkan Yilmaz Junade Ali (Cloudflare Team) – 3.3.2 Contact Form 7 Honeypot: by Nocean – 1.14 Contact Form 7: by Takayuki Miyoshi – 5.1.1 Easy Testimonials: by Gold Plugins – 3.3.1 Google XML Sitemaps: by Arne Brachhold – 4.1.0 HTML Widget Text: by Jaimyn Mayer – 1.1 Jetpack by WordPress.com: by Automattic – 7.0.1 PHP Compatibility Checker: by WP Engine – 1.4.7 Platinum SEO Pack: by Rajesh - Techblissonline Dot Com – 1.3.8 Really Simple SSL pro: by Rogier Lankhorst – 2.0.23 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.1.3 Redirection: by John Godley – 3.7.3 Simple Custom CSS: by John Regan Danny Van Kooten – 4.0.1 Social Media Feather: by socialmediafeather – 1.8.4 WP woocommerce featured product by category: by WP OnlineSupport – 1.1 Spider Blocker: by Easy Blog Networks – 1.0.19 Storefront Powerpack: by WooCommerce – 1.4.13 – 1.4.14 is available TablePress: by Tobias Bäthge – 1.9.1 TinyMCE Advanced: by Andrew Ozz – 5.0.1 WooCommerce Customer/Order CSV Export: by SkyVerge – 4.6.2 WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.9 WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.6.2 WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.12.2 WooCommerce Services: by Automattic – 1.18.0 WooCommerce USPS Shipping: by WooCommerce – 4.4.20 WooCommerce Shortcodes: by WooThemes Claudio Sanches – 1.0.0 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.5.4 WordPress Popular Posts: by Hector Cabrera – 4.2.2 WP All Export Pro: by Soflyy – 1.5.4 WP All Import Pro: by Soflyy – 4.5.5 Smush: by WPMU DEV – 3.1.1 WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.0.6 WP GDPR Fix Pro: by TEKNIKFORCE – 1.7 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.2.1 Google XML Sitemap for Videos: by Amit Agarwal – 2.6.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #4 - /store/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: #68 - /terms/ ### Theme ### Name: Storefront Child Version: 1.0 Author URL: http://woocommerce.com Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 2.4.3 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: – ### Customer/Order CSV Export ### Order Export Format: default Customer Export Format: default Automatically Export Orders: disabled Automatically Export Customers: disabled ``` - This topic was modified 7 years, 2 months ago by [James Huff](https://wordpress.org/support/users/macmanx/). - This topic was modified 7 years, 2 months ago by [essmeier](https://wordpress.org/support/users/essmeier/). Reason: deleted extraneous content * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackorders-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [essmeier](https://wordpress.org/support/users/essmeier/) * (@essmeier) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11227910) * Made a sale this morning; sold three items. Each item was unique; I had a stock of 1 on each item. * After the sale, the following conditions exist: * 1. All three items are showing as still available for purchase if you view them on the Website as a site visitor. 2. All three items show “On Backorder” on the Woocommerce -> Products page. 3. If I go to edit each of these three items, all three show stock quantity of 0 and Allow Backorders is set to “Do Not Allow.” * As I had each item open for editing, I clicked the “Update” button without editing anything. * After the refresh, all three items are now showing as “Out of Stock” on the Woocommerce- > Products page. * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11231704) * Hi there, * Thank you for reaching out! * I understand that despite backorders being disabled in the settings of your products– out of stock products are on backorder instead. * Are those variable products by any chance? * If it’s a variable product: - 1. Edit the product. 2. Go to the Variations tab. 3. Edit the variation. 4. Ensure that Manage Stock is enabled, and Allow Backorders is set to Do not allow. * A quick fix would be to go to WooCommerce > Settings > Inventory and tick the box next to `Hide out of stock items from the catalog`, but I have a feeling that this could be caused by a plugin/theme conflict and the best way to determine whether that’s the case is to do a full [plugin/theme conflict test](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4). * From your System Status Report I do see that you have quite a few premium WooCommerce. com extensions so you should be eligible for premium support via chats and tickets on WooCommerce.com. * If a plugin/theme conflict test doesn’t show the reason behind this behaviour– please head to [Create a Ticket](https://woocommerce.com/my-account/create-a-ticket/) section on WooCommerce.com and submit a new support request with a link to this support thread. My colleagues will be happy to dig deeper into this for you. * I hope this helps! * Thread Starter [essmeier](https://wordpress.org/support/users/essmeier/) * (@essmeier) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11231990) * Not variable products. * I think the problem may relate to products that I migrated from another shopping cart system. * I just built my Woocommerce site in the past two weeks and migrated 95% of my products from a Shopp system using the paid Cart2Cart service. I’ve since added products to the store directly. * Recently added “test” products decrement properly and show out of stock but the sales causing the problem were sales of products that had been migrated from the old cart. * Perhaps there’s some issue with the migrated products so that they weren’t properly flagged as “do not allow backorders” in the database. * Yesterday, I installed the Woocmmerce Bulk Stock Management plugin. I edited all of my products in bulk to reinforce the “Do not allow backorders” setting. * I also upgraded Woocommerce to the new 3.5.5 version. * I’m hoping that one of those two things will fix the problem, though I’ll need a “real” sale to verify that. * I just added a test product and used my wife’s PayPal account to make a purchase and everything worked correctly, with inventory showing “out of stock” on both the product page and the Woocommerce -> Products page. * I’ll have a “real” sale soon enough and that should tell me if the problem is fixed. I’ll update here with the results of that. * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11232091) * Hi there, * Thank you for the additional details and your attempted solutions! * Indeed, an import could definitely be the root cause here. If the solutions you’ve tried so far will not help – you could try exporting all products, making sure this particular set of data is included in the .csv file and re-importing the products. * Please let us know if Bulk Stock Manager or export/re-import won’t solve this, otherwise we’ll mark this thread as `resolved` next week. * Thread Starter [essmeier](https://wordpress.org/support/users/essmeier/) * (@essmeier) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11237364) * I just made a sale of one of the products in my store that had been migrated to Woocommerce from the old Shopp cart. * As a result of the sale: * 1. Inventory decremented from 1 item to 0. 2. Item correctly shows “Out of Stock” on the product page. 3. Item correctly shows “Out of Stock” on the Woocommerce- > Products page. * Don’t know if it was the bulk edit or the upgrade to Woocommerce 3.5.5 that fixed it, but it seems to be working now. * If I had to wager, I’d guess that it was the bulk edit that solved the problem. * All good now. Thanks for the help. - This reply was modified 7 years, 2 months ago by [essmeier](https://wordpress.org/support/users/essmeier/). * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11244095) * Hi there, * I’m glad to hear that product stock level statuses are correct now! You’re right, re-saving the products probably did the trick. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Backorders issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [backorders](https://wordpress.org/support/topic-tag/backorders/) * 6 replies * 2 participants * Last reply from: [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/backorders-issue/#post-11244095) * Status: resolved