Title: Backend's vanished
Last modified: August 31, 2016

---

# Backend's vanished

 *  [cornishlee](https://wordpress.org/support/users/cornishlee/)
 * (@cornishlee)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/backends-vanished/)
 * Yesterday, after checking the compatibility of all of the active plugins we’re
   using, I finally updated one of the websites I manage to version 4.4.1 (online,
   I’ve never used any of the desktop versions of WordPress for any of my sites).
 * After doing so, I checked the website ([envarch.net](http://envarch.net/)) and
   for the most part it seemed to be fine. I did notice, however, that when I clicked
   on an ‘event’ for more information I got a 404 message. Our events are managed
   through a plugin, so my first thought was that, despite checking, there must 
   be a conflict between that and the new WP version. When I tried to check it for
   errors though, I discovered that when I now try to log in to the back end of 
   the website, all I get is a blank white page.
 * Later in the day, I heard from one of the editors on the site who, it transpires,
   was editing an event at around the same time that I was updating the website.
   I now think this is the most likely cause of the problem.
 * So, in summary, apart from links dictated by one plugin, our website is still
   up and running fine – neither me nor any of the other administrators/editors 
   associated with the site can now access the backend anymore though. Is this something
   that WordPress can fix remotely? I’ve looked round the help site for contact 
   details and haven’t found anything so I’m resorting to the forums in the hope
   that someone checks them.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [The Grey Parrots](https://wordpress.org/support/users/greyparrots/)
 * (@greyparrots)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/backends-vanished/#post-6969721)
 * It seems that, there is some file permission issue on your server.
 * Kindly take a backup of your plugins and delete those and check the backend. 
   After that put back one after another to find the culprit.
 *  Thread Starter [cornishlee](https://wordpress.org/support/users/cornishlee/)
 * (@cornishlee)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/backends-vanished/#post-6969727)
 * Hi, thanks for replying. I backed up the entire site shortly before updating 
   the backend. At the moment though, I cannot access the backend (it’s just a blank
   white screen) so I don’t even know how I could restore this if I wanted to.
 * Sorry if I’m missing something obvious here but although I’ve been tasked with
   the responsibility of this website I have zero experience of website design/programming.
   Other WordPress sites I maintain are exclusively ‘blogs (actually mostly managed
   through the outdated Windows Live Writer).
 *  [The Grey Parrots](https://wordpress.org/support/users/greyparrots/)
 * (@greyparrots)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/backends-vanished/#post-6969757)
 * You can do that file browser.
 * Kindly ask your hosting, they may guide you here.
 * The files are located under Your_Installation/wp-contnet/plugins/
 *  [mhwtc2012](https://wordpress.org/support/users/mhwtc2012/)
 * (@mhwtc2012)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/backends-vanished/#post-8615954)
 * Can someone possibly help me? I simply know how to update our website… thougt
   I should update plug ins that seemed okay then went to update the version and
   my entire website is completely and utterly GONE. I am so upset This is the biggest
   week of the year for us.
 * [http://www.mullicahilltriclub.com](http://www.mullicahilltriclub.com)
 * Any help would be appreciated. It won’t even recognize my user id or password.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Backend's vanished’ is closed to new replies.

## Tags

 * [events plugin](https://wordpress.org/support/topic-tag/events-plugin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [mhwtc2012](https://wordpress.org/support/users/mhwtc2012/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/backends-vanished/#post-8615954)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics