Title: Backend error "Site not installed"
Last modified: August 30, 2016

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# Backend error "Site not installed"

 *  [Glenys Hanson](https://wordpress.org/support/users/ghanson/)
 * (@ghanson)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/backend-error-site-not-installed/)
 * I have a site recently installed on OVH France.
    At first I could access the 
   backend but I no longer can.
 * The frontend is visible here: [http://subtle.site/](http://subtle.site/)
 * But when I try to access the backend here: [https://www.subtle.site/wplogin](https://www.subtle.site/wplogin)
   or here: [http://www.subtle.site/wplogin](http://www.subtle.site/wplogin) I get
   a page with the message “Site not installed”. I can access the sql database with
   phpMyAdmin and I also have access by FTP.
 * I have phoned OVH and they say everything is OK for them and that I should contact
   this form. OVH says it’s maybe a problem with the plugin Super Cache.
 * I’m only an amateur at this so please explain simply.
 * Thanks in advance for any help.

Viewing 1 replies (of 1 total)

 *  [Gerwyn](https://wordpress.org/support/users/gerwyn/)
 * (@gerwyn)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/backend-error-site-not-installed/#post-6642824)
 * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [FTP or SFTP](https://codex.wordpress.org/FTP_Clients),
   navigate to `/wp-content/themes/` and rename the directory of your currently 
   active theme. This will force the default theme to activate and hopefully rule-
   out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

The topic ‘Backend error "Site not installed"’ is closed to new replies.

## Tags

 * [backend access](https://wordpress.org/support/topic-tag/backend-access/)
 * [ovh](https://wordpress.org/support/topic-tag/ovh/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Gerwyn](https://wordpress.org/support/users/gerwyn/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/backend-error-site-not-installed/#post-6642824)
 * Status: not resolved

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