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UpdraftPlus Backup and Restoration
[resolved] back up of files failing (22 posts)

  1. marrie125
    Member
    Posted 2 years ago #

    Hello. my data base is backing up fine but my files are failing. I have plugins and themes set to yes and i"m not backing up to a cloud service or an external service. I'm running wordpress 3.5.1 and here is a link to my long file. This is afrter manually starting a back up.

    https://dl.dropbox.com/u/1672188/updraft%20plus%20log.txt My provider is dreamhost.

    Thanks.

    http://wordpress.org/extend/plugins/updraftplus/

  2. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Marrie,

    Sorry to hear that. That log file though is solely of a database backup - as the seventh line says, "0000.240 This backup run is not intended for files - skipping". So there should be another log file that records what happens when the attempt is made to back up files. I'd need to see that one.

    David

  3. marrie125
    Member
    Posted 2 years ago #

    lol. I suck at reading log files. Hehaha. That's the problem. it is not backing up the files. I hit the back up now button, trigger it and it has only backed up the data base. that's the only email I've received upon completion. yet it shows the nextscheduled file date of friday even when I hit the back up now button. is there a way to just run the file back up?

  4. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Do this:

    1. Hit 'Backup Now'
    2. Trigger it
    3. Wait a while
    4. Click on 'Download backups and logs'. Then click the 'Log' button for the most recent backup shown.

  5. marrie125
    Member
    Posted 2 years ago #

    Ok. the back up appears to be stuck. I'ts been at this message for the past 10 or so hours. Zip: backup_2013-02-28-0259_Welcome_to_tffp_the_funfilled_podcast_0181e14b5433-uploads.zip.tmp: 100 files added (size: 0 Kb) (Feb 28 04:01:53) The data base backed up correctly though. How do I stop the back up and restart it? Also do I need to del the temp files that it made?

  6. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    You need to send me the whole log file. Click on 'Download backups and logs'. Then click the 'Log' button for the most recent backup that shows files as being included.

  7. marrie125
    Member
    Posted 2 years ago #

    I would if I could, but I can't. it never backed up files, just the data base. the last back up has no log by the way. and that was the one I started yesterday morning.

    Take care.

  8. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Are you proficient in FTP? If not, find someone who can do this:

    - FTP in to your site
    - Look in the directory wp-content/updraft

    Email me any files beginning with "log." in there.

    There will be some log files. The line you copied above (Zip: backup_2013-02-28-0259_Welcome_to_tffp_the_funfilled_podcast_0181e14b5433-uploads.zip.tmp: 100 files added (size: 0 Kb)) is from where UpdraftPlus shows the last line that was logged to disk. If you look on disk in the right place, you will find the file taht it was written to.

  9. marrie125
    Member
    Posted 2 years ago #

    Oh yeah I'm very proficient in tffp. lol! here is the zip file of all logs.

    https://dl.dropbox.com/u/1672188/logs.zip

    Take care.

  10. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Thanks. The most recent file backup was in the file log.0181e14b5433.txt.

    Odd problem. For some reason the code thinks that it is successfully adding files into the zip, but nothing is happening. The logs are not detailed enough to give me insight into what is failing, and there is no obvious place for me to add more logging to clarify things.

    That being so, I'd like to debug this manually. Would you be happy to send me your FTP login details? If so, then don't post them in this forum, of course - but send them to contact@updraftplus.com.

    David

  11. marrie125
    Member
    Posted 2 years ago #

    Ok. info has been sent as requested. I'll be watchign this thread in case others have this problem.

    Take care and thanks for everything.

  12. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Thank you. I will pencil this in for Monday!

    David

  13. marrie125
    Member
    Posted 2 years ago #

    Hey just following up. What's the status on the back up failing on this particular site? I don't think it is the size as the faq I think ig I remember correctly said there was no size limit to worry about and it looks like my php memory is set high enough. I don't want to se it too high as I'm on a shared server. lol!

    thoughts as to why this is failing?

  14. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi,

    I ran out of time yesterday, but am working on it now.

    David

  15. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Marrie,

    Your site is the ultimate stress-test for a backup plugin, due to the large number of huge files.

    I've put in some improvements to UpdraftPlus, but for now have hit a brick wall. You have MP3 files of 300Mb each, but your PHP memory limit is only 128Mb. The PHP function that adds files into zip files fails - I presume because it wants to read some, if not all, of each file into memory. I expect that it's probably not possible to add a file to a zip which, when compressed, is bigger than memory (and MP3s are already compressed, so it'll still be 300Mb after compression).

    I'm going to add a new method for handling zip files to UpdraftPlus that can potentially break outside of PHP and its memory limits. I'll come back to you then.

    David

  16. marrie125
    Member
    Posted 2 years ago #

    lol. I did not mean for my site to be a stress test for you. anyways, at least the data base side is working fine. Restoring that would be a pain if I ever needed to but yeah let me know via the forum what happens. and good luck and be blessed to all.

  17. marrie125
    Member
    Posted 2 years ago #

    Well, I'm updated to the latest plugin. I increased my memmory to 500 mb and I don't tink it backed up my files still. roar. Here are my logs.

    https://dl.dropbox.com/u/1672188/updraft%20logs.zip

    Thanks and be blessed.

  18. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Marrie,

    Those latest logs have lots of lines missing, which is strange (perhaps you ran out of disk space on your hosting account?).

    Please could you send me new FTP details (by email) so that I can take another look? The ones I had before no longer work.

    David

  19. marrie125
    Member
    Posted 2 years ago #

    lol. actually I'm unlimited Will also check things on this end here and clean up unnecessary stuff like older website back ups from my provider. lol! I also did a reinstall of wordpress because the site blue up quite literely but will try and run a back up again. Is there a way to only run the file back up or just the db back up once or what ever to see if either would ? work? I did not see it but maybe I missed something.

    Take care.

  20. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    The only way to back up files and database separately is via the scheduler - 'Backup Now' always does both.

    David

  21. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Marrie,

    In the last few weeks, we've completed lots of code that improves the algorithm for big sites + slow servers... I'd love to try it on your website; are we still welcome to log in?

    David

  22. David Anderson
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Marrie,

    In the last few weeks, we've completed lots of code that improves the algorithm for big sites + slow servers... I'd love to try it on your website; are we still welcome to log in?

    David

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