Title: Back up Failure Last modified: March 10, 2021 --- # Back up Failure * Resolved [websgt](https://wordpress.org/support/users/websgt/) * (@websgt) * [5 years, 5 months ago](https://wordpress.org/support/topic/back-up-failure/) * I just installed your app and attempted to run a backup and received the error message and to post the log here. * [STEP] [2021-03-10 01:01:59] Initializing backup… [INFO] [2021-03-10 01:01:59] Backup & Migration version: 1.0.9 [INFO] [2021-03-10 01:01:59] Site which will be backed up: [https://www.mclwestchester.org](https://www.mclwestchester.org)[ INFO] [2021-03-10 01:01:59] PHP Version: 7.3.27 [INFO] [2021-03-10 01:01:59] Web server: Microsoft-IIS/8.0 [INFO] [2021-03-10 01:01:59] Max execution time( in seconds): 259200 [INFO] [2021-03-10 01:01:59] Checking if backup dir is writable…[ INFO] [2021-03-10 01:01:59] Initializing custom error handler [SUCCESS] [2021- 03-10 01:01:59] Yup it is writable… [INFO] [2021-03-10 01:01:59] PHP CLI is not available – plugin will use web server proxy. [STEP] [2021-03-10 01:01:59] Scanning files… [DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-10 01:03: 40 [DOWNLOAD GENERATED] Last update (seconds): 101 seconds ago [DOWNLOAD GENERATED] Last update (date): 2021-03-10 01:01:59 * Thanks. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 5 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14160135) * Hi [@websgt](https://wordpress.org/support/users/websgt/) * I can remember someone tested it on IIS server already and it was working. So. I guess issues related to Windows paths should not exist. * I would guess it may be due to request Timeout. Could you please try to increase the timeout? I found this: [https://www.ibm.com/support/pages/how-modify-time-out-settings-microsoft-iis-when-required-cognos-products](https://www.ibm.com/support/pages/how-modify-time-out-settings-microsoft-iis-when-required-cognos-products) and this: [https://docs.microsoft.com/en-us/iis/configuration/system.applicationhost/sites/sitedefaults/limits](https://docs.microsoft.com/en-us/iis/configuration/system.applicationhost/sites/sitedefaults/limits) * On windows it looks like the connectionTimeout is important. * Can you tell how big is your site? Images/posts/comments/plugins? * What’s the scan results in first secretion (site size)? * Let me know if that worked and what’s the size of your site. Thank you! 🙂 * Thread Starter [websgt](https://wordpress.org/support/users/websgt/) * (@websgt) * [5 years, 4 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14177738) * [@backupsupport](https://wordpress.org/support/users/backupsupport/), * Sorry for the delay. I had GoDaddy Premium support looking at another issue. This is the short part of the answer. * “This issue is hosting-related because your website hosted on Plesk” * Since they were poking around, and I have no idea what changes they made on their end, I tried a new backup. This time I think I got a bit further. It is World Press running on IIS. Any suggestions to work around this issue? * ``` [STEP] [2021-03-13 20:09:42] Initializing backup... [INFO] [2021-03-13 20:09:42] Backup & Migration version: 1.0.9 [INFO] [2021-03-13 20:09:42] Site which will be backed up: https://www.mclwestchester.org [INFO] [2021-03-13 20:09:42] PHP Version: 7.3.27 [INFO] [2021-03-13 20:09:42] Web server: Microsoft-IIS/8.0 [INFO] [2021-03-13 20:09:42] Max execution time (in seconds): 259200 [INFO] [2021-03-13 20:09:42] Checking if backup dir is writable... [INFO] [2021-03-13 20:09:42] Initializing custom error handler [SUCCESS] [2021-03-13 20:09:42] Yup it is writable... [INFO] [2021-03-13 20:09:42] PHP CLI is not available – plugin will use web server proxy. [STEP] [2021-03-13 20:09:42] Scanning files... [WARN] [2021-03-13 20:09:53] This file is quite big consider to exclude it, if backup fails: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\WPPS-backups\CM17516261-210313-MDJ\uploads.zip (116.08 MB) [STEP] [2021-03-13 20:09:53] Checking free space, reserving... [INFO] [2021-03-13 20:09:53] Requires at least 648192847 bytes. [618.16 MB] [INFO] [2021-03-13 20:09:53] Disk free space function is not disabled - using... [INFO] [2021-03-13 20:09:53] Checking this path/partition: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\wp-content\backup-migration\backups [SUCCESS] [2021-03-13 20:09:53] There is 754,444.38 MB free. [736.76 GB] [SUCCESS] [2021-03-13 20:09:53] Great! We have enough space. [SUCCESS] [2021-03-13 20:09:53] Confirmed, there is more than enough space, checked: 648192847 bytes [INFO] [2021-03-13 20:09:53] Scanning done - found 9921 files... [SUCCESS] [2021-03-13 20:09:53] Backup initialized... [STEP] [2021-03-13 20:09:53] Initializing archiving system... [SUCCESS] [2021-03-13 20:09:53] Archive system initialized... [STEP] [2021-03-13 20:09:53] Preparing map of files... [SUCCESS] [2021-03-13 20:09:53] Files prepared. [INFO] [2021-03-13 20:09:53] Starting compression process... [STEP] [2021-03-13 20:09:53] Smart memory calculation... [INFO] [2021-03-13 20:09:53] There is 512 MBs of memory to use [INFO] [2021-03-13 20:09:53] WordPress memory limit: 256 MBs [SUCCESS] [2021-03-13 20:09:53] Setting the safe limit to 115 MB [STEP] [2021-03-13 20:09:53] Making database backup [INFO] [2021-03-13 20:09:53] Iterating database... [INFO] [2021-03-13 20:09:54] Database size: 1.33 MB [SUCCESS] [2021-03-13 20:09:54] Database backup finished [STEP] [2021-03-13 20:09:54] Making archive [INFO] [2021-03-13 20:09:54] Compressing... [INFO] [2021-03-13 20:09:54] Using PclZip module to create the backup [INFO] [2021-03-13 20:09:54] Legacy setting: Using server-sided script and cURL based loop for better capabilities [INFO] [2021-03-13 20:09:54] Starting background process on server-side... [SUCCESS] [2021-03-13 20:09:55] Request sent successfully, without error returned. [WARN] [2021-03-13 20:09:57] Could not find any response from the server, trying again in 3 seconds. [WARN] [2021-03-13 20:10:00] Still nothing backup probably is not running. [STEP] [2021-03-13 20:10:00] Reverting backup, removing file... [ERROR] [2021-03-13 20:10:00] There was an error during backup... [ERROR] [2021-03-13 20:10:00] Backup could not run on your server, please check global logs. [STEP] [2021-03-13 20:10:00] Aborting backup... [DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-13 20:10:01 [DOWNLOAD GENERATED] Last update (seconds): 19 seconds ago [DOWNLOAD GENERATED] Last update (date): 2021-03-13 20:09:42 ``` * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 4 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14177752) * Hi [@websgt](https://wordpress.org/support/users/websgt/) * Looks like you used second backup method (plugin setting). Please try the first and third one. * You can find them in „other options” section at the bottom: - Use plugin’s default settings – depends on your server - …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background” - Don’t forget to save the settings 🙂 * Let me know if that makes the backup longer 🙂 * Thread Starter [websgt](https://wordpress.org/support/users/websgt/) * (@websgt) * [5 years, 4 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14177806) * [@backupsupport](https://wordpress.org/support/users/backupsupport/), * The first option failed: * ``` [STEP] [2021-03-13 20:41:30] Initializing backup... [INFO] [2021-03-13 20:41:30] Backup & Migration version: 1.0.9 [INFO] [2021-03-13 20:41:30] Site which will be backed up: https://www.mclwestchester.org [INFO] [2021-03-13 20:41:30] PHP Version: 7.3.27 [INFO] [2021-03-13 20:41:30] Web server: Microsoft-IIS/8.0 [INFO] [2021-03-13 20:41:30] Max execution time (in seconds): 259200 [INFO] [2021-03-13 20:41:30] Checking if backup dir is writable... [INFO] [2021-03-13 20:41:30] Initializing custom error handler [SUCCESS] [2021-03-13 20:41:30] Yup it is writable... [INFO] [2021-03-13 20:41:30] PHP CLI is not available – plugin will use web server proxy. [STEP] [2021-03-13 20:41:30] Scanning files... [WARN] [2021-03-13 20:41:41] This file is quite big consider to exclude it, if backup fails: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\WPPS-backups\CM17516261-210313-MDJ\uploads.zip (116.08 MB) [STEP] [2021-03-13 20:41:41] Checking free space, reserving... [INFO] [2021-03-13 20:41:41] Requires at least 648500167 bytes. [618.46 MB] [INFO] [2021-03-13 20:41:41] Disk free space function is not disabled - using... [INFO] [2021-03-13 20:41:41] Checking this path/partition: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\wp-content\backup-migration\backups [SUCCESS] [2021-03-13 20:41:41] There is 754,440.59 MB free. [736.76 GB] [SUCCESS] [2021-03-13 20:41:41] Great! We have enough space. [SUCCESS] [2021-03-13 20:41:41] Confirmed, there is more than enough space, checked: 648500167 bytes [INFO] [2021-03-13 20:41:41] Scanning done - found 9921 files... [SUCCESS] [2021-03-13 20:41:41] Backup initialized... [STEP] [2021-03-13 20:41:41] Initializing archiving system... [SUCCESS] [2021-03-13 20:41:41] Archive system initialized... [STEP] [2021-03-13 20:41:41] Preparing map of files... [SUCCESS] [2021-03-13 20:41:41] Files prepared. [INFO] [2021-03-13 20:41:41] Starting compression process... [STEP] [2021-03-13 20:41:41] Smart memory calculation... [INFO] [2021-03-13 20:41:41] There is 512 MBs of memory to use [INFO] [2021-03-13 20:41:41] WordPress memory limit: 256 MBs [SUCCESS] [2021-03-13 20:41:41] Setting the safe limit to 115 MB [STEP] [2021-03-13 20:41:41] Making database backup [INFO] [2021-03-13 20:41:41] Iterating database... [INFO] [2021-03-13 20:41:42] Database size: 1.33 MB [SUCCESS] [2021-03-13 20:41:42] Database backup finished [STEP] [2021-03-13 20:41:42] Making archive [INFO] [2021-03-13 20:41:42] Compressing... [INFO] [2021-03-13 20:41:42] Using PclZip module to create the backup [INFO] [2021-03-13 20:41:43] Legacy setting: Using default modules depending on user server [INFO] [2021-03-13 20:41:43] Backup will run as single-request... [INFO] [2021-03-13 20:41:43] Chunks contain 500 files. [INFO] [2021-03-13 20:41:45] Milestone: 500/9921 [INFO] [2021-03-13 20:41:47] Milestone: 1000/9921 [INFO] [2021-03-13 20:41:49] Milestone: 1500/9921 [INFO] [2021-03-13 20:41:51] Milestone: 2000/9921 [INFO] [2021-03-13 20:41:54] Milestone: 2500/9921 [INFO] [2021-03-13 20:41:57] Milestone: 3000/9921 [INFO] [2021-03-13 20:42:01] Milestone: 3500/9921 [INFO] [2021-03-13 20:42:03] Milestone: 4000/9921 [INFO] [2021-03-13 20:42:06] Milestone: 4500/9921 [INFO] [2021-03-13 20:42:09] Milestone: 5000/9921 [INFO] [2021-03-13 20:42:14] Milestone: 5500/9921 [INFO] [2021-03-13 20:42:18] Milestone: 6000/9921 [INFO] [2021-03-13 20:42:38] Milestone: 6500/9921 [INFO] [2021-03-13 20:42:51] Milestone: 7000/9921 [INFO] [2021-03-13 20:43:01] Milestone: 7500/9921 [DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-13 20:43:11 [DOWNLOAD GENERATED] Last update (seconds): 10 seconds ago [DOWNLOAD GENERATED] Last update (date): 2021-03-13 20:43:01 ``` * However the third option was successful. * I can deal not having autocratic backups, as long as I can get a backup which I now have. Thank you. * Plugin Support [backupsupport](https://wordpress.org/support/users/backupsupport/) * (@backupsupport) * [5 years, 4 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14181120) * Hi [@websgt](https://wordpress.org/support/users/websgt/) * I am pretty sure if you install php (accessible via powershell) you should be able to run PHP CLI backups – they work nicely and should solve automated backup issues. * Let me know if you need further help 🙂 Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Back up Failure’ is closed to new replies. * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566) * [Backup Migration](https://wordpress.org/plugins/backup-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup-backup/) * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/) * 5 replies * 2 participants * Last reply from: [backupsupport](https://wordpress.org/support/users/backupsupport/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/back-up-failure/#post-14181120) * Status: resolved