Title: back up doesn't work Last modified: August 20, 2016 --- # back up doesn't work * Resolved [MC_KoT](https://wordpress.org/support/users/mc_kot/) * (@mc_kot) * [13 years, 7 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/) * The plugin has been working for 6 month, but 3 days ago it stopped working. * that is the log file * _[ Moderator note: Please don’t use blockquote for log data, use the backtick or code button instead. ]_ * ``` 2012/11/13 03:00.33: [INFO]: BackWPup version 2.1.15, WordPress version 3.4 Copyright © 2012 Daniel Hüsken 2012/11/13 03:00.33: [INFO]: BackWPup comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to redistribute it under certain conditions. 2012/11/13 03:00.33: [INFO]: BackWPup job: 1. New; DB 2012/11/13 03:00.33: [INFO]: BackWPup cron: 0 3 * * *; Wed, 14 Nov 2012 @ 03:00 2012/11/13 03:00.33: [INFO]: BackWPup job started by cron 2012/11/13 03:00.33: [INFO]: PHP ver.: 5.3.6; apache2handler; Linux 2012/11/13 03:00.33: [INFO]: MySQL ver.: 5.5.27-28.1-log 2012/11/13 03:00.33: [INFO]: curl ver.: 7.21.0; OpenSSL/0.9.8o 2012/11/13 03:00.33: [INFO]: Temp folder is: /home/freesmi/www/freesmi.by/wp-content/plugins/backwpup/tmp/ 2012/11/13 03:00.33: [INFO]: Backup file is: /home/freesmi/www/freesmi.by/wp-content/plugins/backwpup/tmp/backwpup_1_2012-11-13_03-00-33.zip 2012/11/13 03:00.33: 1. try for database dump... 2012/11/13 03:00.33: Dump database table "wp_blc_filters" 2012/11/13 03:00.33: Dump database table "wp_blc_instances" 2012/11/13 03:00.34: Dump database table "wp_blc_links" 2012/11/13 03:00.35: Dump database table "wp_blc_synch" 2012/11/13 03:00.35: Dump database table "wp_commentmeta" 2012/11/13 03:00.37: Dump database table "wp_comments" 2012/11/13 03:00.38: Dump database table "wp_links" 2012/11/13 03:00.38: Dump database table "wp_ngg_album" 2012/11/13 03:00.38: Dump database table "wp_ngg_gallery" 2012/11/13 03:00.38: Dump database table "wp_ngg_pictures" 2012/11/13 03:00.38: [WARNING] Can not increase memory limit is 64M 2012/11/13 03:00.38: Dump database table "wp_options" 2012/11/13 03:00.45: Dump database table "wp_plugin_most_viewed_bars" 2012/11/13 03:00.55: Dump database table "wp_post_views" 2012/11/13 03:00.56: Memory increased from 64M to 72M 2012/11/13 03:00.56: Dump database table "wp_postmeta" 2012/11/13 03:00.59: [WARNING] Can not increase memory limit is 72M 2012/11/13 03:00.59: Dump database table "wp_posts" 2012/11/13 03:01.03: Dump database table "wp_postscompare_search_result" 2012/11/13 03:01.03: Dump database table "wp_prtools_pr" 2012/11/13 03:01.03: Dump database table "wp_prtools_url" 2012/11/13 03:01.03: Dump database table "wp_term_relationships" 2012/11/13 03:01.04: Dump database table "wp_term_taxonomy" 2012/11/13 03:01.04: Dump database table "wp_terms" 2012/11/13 03:01.04: Dump database table "wp_usermeta" 2012/11/13 03:01.04: Dump database table "wp_users" 2012/11/13 03:01.04: Database dump done! 2012/11/13 03:01.04: Add database dump "freesmi_freesmi.sql" with 297.33 MB to backup file list 2012/11/13 03:01.04: 1. try to create backup zip (PclZip) archive... 2012/11/13 03:01.18: Backup zip archive create done 2012/11/13 03:01.18: Archive size is 21.91 MB 2012/11/13 03:01.18: 1. try to sending backup with mail... 2012/11/13 03:01.18: Send mail with PHP mail 2012/11/13 03:01.18: Creating mail 2012/11/13 03:01.18: Adding backup archive to mail 2012/11/13 03:01.18: [WARNING] Can not increase memory limit is 72M 2012/11/13 03:01.18: Send mail.... 2012/11/13 03:01.18: [ERROR]Allowed memory size of 75497472 bytes exhausted (tried to allocate 31040460 bytes) 2012/11/13 03:01.18: 1. Script stop! Will started again now! 2012/11/13 03:01.18: 2. try to sending backup with mail... 2012/11/13 03:01.18: Send mail with PHP mail 2012/11/13 03:01.18: Creating mail 2012/11/13 03:01.18: Adding backup archive to mail 2012/11/13 03:01.18: [WARNING] Can not increase memory limit is 64M 2012/11/13 03:01.18: Send mail.... 2012/11/13 03:01.18: [ERROR]Allowed memory size of 67108864 bytes exhausted (tried to allocate 31040460 bytes) 2012/11/13 03:01.19: 2. Script stop! Will started again now! 2012/11/13 03:01.19: 3. try to sending backup with mail... 2012/11/13 03:01.19: Send mail with PHP mail 2012/11/13 03:01.19: Creating mail 2012/11/13 03:01.19: Adding backup archive to mail 2012/11/13 03:01.19: [WARNING] Can not increase memory limit is 64M 2012/11/13 03:01.19: Send mail.... 2012/11/13 03:01.19: [ERROR]Allowed memory size of 67108864 bytes exhausted (tried to allocate 31040460 bytes) 2012/11/13 03:01.19: 3. Script stop! Will started again now! 2012/11/13 03:01.19: [ERROR] Step arborted has too many trys! 2012/11/13 03:01.20: One old log deleted 2012/11/13 03:01.20: Job done in 47 sec. ``` * can you help me? * [http://wordpress.org/extend/plugins/backwpup/](http://wordpress.org/extend/plugins/backwpup/) Viewing 9 replies - 1 through 9 (of 9 total) * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [13 years, 7 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199072) * I think the telling log data is this line. * ``` 2012/11/13 03:01.19: [ERROR]Allowed memory size of 67108864 bytes exhausted (tried to allocate 31040460 bytes) ``` * Try increasing [your memory allocated to PHP](http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP) in `wp-config.php` or in your `php.ini` file. * Thread Starter [MC_KoT](https://wordpress.org/support/users/mc_kot/) * (@mc_kot) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199129) * It has already been encreased up to 64 mb, but the problem is still in force * Plugin Contributor [Daniel Hüsken](https://wordpress.org/support/users/danielhuesken/) * (@danielhuesken) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199130) * U meed mor Memory to make backup and send it with mail. * We working on a Version that needs lesser Memory and i hop it is ready in the beginning of next Year. * A destination Like Dropbox will need less Memory too. * [befree22](https://wordpress.org/support/users/befree22/) * (@befree22) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199145) * This plugin has never worked for me. Jobs are created but no logs exist and there are no backups. The following backwpup folders are on the server but they are empty: * /mysite.com/wp-content/backwpup /mysite.com/wp-content/backwpup-d06c6-logs * I’ve had this plugin since last summer but I’m currently using the WP db backup plugin. * Can you take a look at my WP admin? The default backup location is Your WordPress dir is: /home/woodbrothers/mysite.com/ but I’d prefer backup file to go here by default –> /mysite.com/wp-content/backwpup * [befree22](https://wordpress.org/support/users/befree22/) * (@befree22) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199146) * Here’s the image showing 2 jobs with mb of data but there’s nothing in on the server: [http://derp.co.uk/10121](http://derp.co.uk/10121) * Plugin Contributor [Daniel Hüsken](https://wordpress.org/support/users/danielhuesken/) * (@danielhuesken) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199147) * Is that on a shard hosting or managed server or self managed server ? * [befree22](https://wordpress.org/support/users/befree22/) * (@befree22) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199152) * Yes, I’m on a shared hosting and tech support said that 90mb are allocated in the php.ini file. * Plugin Contributor [Daniel Hüsken](https://wordpress.org/support/users/danielhuesken/) * (@danielhuesken) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199153) * Ok i must have a look. pleas mail me at mail at backwpup dot com. * [befree22](https://wordpress.org/support/users/befree22/) * (@befree22) * [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199155) * [@daniel](https://wordpress.org/support/users/daniel/) thanks for your time. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘back up doesn't work’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 9 replies * 4 participants * Last reply from: [befree22](https://wordpress.org/support/users/befree22/) * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/back-up-doesnt-work/#post-3199155) * Status: resolved