Support » Plugin: Online Backup for WordPress » Back-up and Manual Back-up Fail

  • Resolved kimbacaffeinate


    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /home/content/33/11447733/html/wp-content/plugins/wponlinebackup/include/transmission.php(1023)
    An online request failed: The server responded with status code 401 and error code 257: The username and password combination specified was not found on our records.

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  • kimbacaffeinate


    Online Backup for WordPress Plugin Version 3.0.4
    WordPress Version: 3.6.1 (standalone)
    PHP Version: 5.3.24
    Server Software: Apache
    MySQL Server Version: 5.0.96-log
    MySQL Client Version: 1.0; MySQL Packet Size: 32 MiB
    Memory: 256M; Post: 33M; Upload: 32M; Timeout: 30
    Memory Changable: Yes; Admin Cache Size: 3.01 MiB
    Status: 1 row, 17.17 KiB packet size, 3.01 MiB cache freed, 35.85 MiB memory used
    Capabilities: hashcopy gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

    Plugin Author Online Backup



    Please go to Online Backup Settings tab in the plugin. Logout and log back in.

    It is possible the account password for the online backup was changed and the plugin was not logged out and logged in with the new password.




    Worked…I didn’t even realize you could sign-off and on there too. A check list or guide would have been helpful. Thank you for your quick response.

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