Support » Plugin: Content Cards » Back to Pulling Incorrect Images

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Stanislav Khromov

    (@khromov)

    Hi!

    I can see that your site specifies three different OpenGraph image tags, which Content Cards use to pull out the image for your post. This is the same tags that Facebook uses.

    On this page:
    http://margeburkell.com/low-carb-jalapeno-pimento-cheese/

    These are the images that are specified:

    <meta property="og:image" content="http://margeburkell.com/wp-content/uploads/2016/02/Low-Carb-Jalapeno-Pimento-Cheese-Dip.jpg" />
    <meta property="og:image" content="https://ir-na.amazon-adsystem.com/e/ir?source=bk&t=tepamo-20&bm-id=default&l=ktl&linkId=02094bb07625a962b35dc693d2e80178&_cb=1454357290746" />
    <meta property="og:image" content="http://margeburkell.com/wp-content/uploads/2015/08/Marge-Burkell-Trimmed.png" />

    The last of these tags is the “small signature image” you refer to. Which is why Content Card uses it. Please remove the plugin responsible for adding this og:image tag so that you only have one tag which represents the image you want to be seen in previews, both on Facebook and in the Content Cards cards you create.

    You might need to uninstall / reinstall the plugin after you’ve made the changes to see the changes immediately, otherwise changes will be reflected depending on the time set under “Update Interval” in the settings page for the plugin.

    Stanislav how do I know which plugin is responsible for adding that og:image tag?
    What I am looking for? Last time your update fixed the problem and I don’t think I am running anything new since then?

    Thanks!
    ~Marge

    Plugin Author Stanislav Khromov

    (@khromov)

    Sorry, I can’t give you a lot of pointers. It can be your theme, Yoast SEO, some other SEO plugin, or any plugin really.

    The reason it might have worked before is that it worked when you first created the Content Card, and then you installed a plugin or theme that added additional og:images. In this case the Content Card still used the old image because it had been cached, but reinstalling Content Card makes the problem manifest because it cleans up all cached images.

    So if I just deactivate Yoast SEO (in another post in the forum you told someone that they needed it for yours) or any other SEO plugin (?) and test it I should be able to see a change? I can change the “update interval” to a short time to test it I guess?

    It’s just frustrating not to have it go back to working like it did before. It works for outside sites just not any of my own internal links. Sad.

    Thanks!

    I just double checked and the correct image for http://margeburkell.com/low-carb-jalapeno-pimento-cheese/ is fetched by Facebook so not sure why yours is not…?

    Sure would love to get to the bottom of this!
    Thanks for your help Stanislav!
    ~Marge

    Plugin Author Arunas Liuiza

    (@ideag)

    Hi MaggieB,

    Your site provides more than one (three, actually) og:image tags. While this is not against specification, it is not supported by a library that we use to fetch Open Graph data. The way it works, this library always grabs the last image it finds. It seems that Facebook in this case uses the first image it finds, hence the discrepancy.
    This is solvable from two sides. From your side, you could remove the unwanted og:image tags or change their order. From the outside, we can’t tell you which plugins/theme add additional og:image tags. You could try to find it by selectively disabling different plugins and checking how html code of your site is changing.
    From our side, we could change the library that we use. It is not impossible, especially because the library in question is old and not being updated anymore. But is not a simple undertaking, so if we decided to do that, it would still take some time for us to implement.

    Hi Arunas!

    So why did it work before and not now? Did you change your library or something else with the newest update?

    2 yrs and 3 months ago (according to your forum) I posted https://wordpress.org/support/topic/content-card-not-displaying-correct-image-on-own-site/ that it was doing the same thing… but it corrected in an update by the end of that thread.

    I remember tearing my hair out that time too only to have it self-correct when you updated the plugin. I would rather not lose hair and sleep over it yet again.

    Thanks for your continued help!
    ~Marge

    Plugin Author Arunas Liuiza

    (@ideag)

    Hi again.

    We haven’t introduced any changes in that side of things for a while. But over that time, the HTML of your site might have changed due to theme / plugin updates. Because Content Cards images used to be cached on your site, you didn’t see any changes on Content Cards when that happened. But now all the cached images were removed and problem became visible. It might have happened at any point over those two years.

    Plugin Author Arunas Liuiza

    (@ideag)

    P.S. We’ll probably end up replacing the library on our side. That is, once we find/write a proper replacement. I cannot promise a definite ETA at this point, but it will be at least several weeks.

    Thanks Aruna! I will watch for that to happen!
    I said it last time and I know I will end up saying it again… you guys are BRILLIANT!

    Thanks again,
    Marge

    MaggieB

    (@maggieb)

    Hi Guys!

    Just checking in to see if there is any movement in getting the correct image to show when I link to my own interior posts with your plugin? You mentioned it being at least several weeks and it’s been a month… hoping that an update will fix it like before!

    Thanks!
    Marge
    http://margeburkell.com/game-day-appetizers is just one where you can see how it’s pulling my signature block at the end of a post rather than the big main image at the top

    Hi Arunas and Stanislav,

    Any chance you are getting close to making the plugin go back to pulling my main picture on my blog? Still pulling the last, most insignificant, signature image as you can see in the http://margeburkell.com/game-day-appetizers post.

    I know you said several weeks, it’s been almost two months so I just thought I would check with you…

    Thanks!
    Marge

    Plugin Author Arunas Liuiza

    (@ideag)

    Hi Maggie,

    Sorry for the delay. I’m actually developing a new library from the ground up at the moment. It will still take a bit of time, but hopefully it will be ready by the end of next week.

    Arūnas

    MaggieB

    (@maggieb)

    Hi Arunas!

    For whatever reason I didn’t get an email when you updated this last week… so I will leave the tab open so I know when I can watch to update your app on my site! Really looking forward to it working again! I love how it makes it so easy to do roundup articles!

    Thanks for all your help!
    ~Marge

    Good Morning Guys!

    How’s the new library coming? Putting off publishing any big curated recipe roundups using the plugin until my own recipes show up as nice images rather than my signature or an ad pic.

    Looking forward to going back to using your Content Cards app!
    Marge

Viewing 15 replies - 1 through 15 (of 16 total)
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