Back office is not working anymore

Resolved

(@mmaattoouu)

Hi
I just see that I have a problem with the back office popup builder.
I can only create with an image. The same with old create, only the picture can be edit, the HTML get an error.
With the HTML for exemple I have a message.
“l’éditeur à rencontrer une erreur inattendue.”
with 3 options:
– tentative de récupération – but nothing happen
– copier le texte de la publication
– copier l’erreur

error past:

TypeError: Cannot read properties of undefined (reading '_expiration-date-type')
    at t.value (https://www.objectif-boetie.fr/wpress/wp-content/plugins/post-expirator/assets/js/gutenberg-panel.js?ver=2.6.3:1:6495)
    at t.value (https://www.objectif-boetie.fr/wpress/wp-content/plugins/post-expirator/assets/js/gutenberg-panel.js?ver=2.6.3:1:2901)
    at pe (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:70:303)
    at rh (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:98:284)
    at zj (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:228:490)
    at Th (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:152:223)
    at tj (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:152:152)
    at Te (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:146:151)
    at https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react-dom.min.js:61:68
    at unstable_runWithPriority (https://c0.wp.com/c/5.8.2/wp-includes/js/dist/vendor/react.min.js:25:260)

What can i do ?

Thanks

Mathieu

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter mmaattoouu
(@mmaattoouu)

8 months, 2 weeks ago

no one have an idea ?

Plugin Support Sygnoos Support
(@sygnoossupport)

8 months, 2 weeks ago

Dear @mmaattoouu,

Thanks a lot for reaching out.

Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Also, could you please clarify a little more if you see the error message only in case you try to edit Image or HTML popup or you receive the error message also in case you create a new popup and try to publish.

Thanks a lot,
Popup Builder Team

Thread Starter mmaattoouu
(@mmaattoouu)

8 months, 2 weeks ago

Dear team of Popup Builder,

Thanks for your repply.

This is the link : https://we.tl/t-Z5PKlGIVkp

I get the error in both apply. Creating and editing.
But only with the html

Thanks

Mathieu

Plugin Support Sygnoos Support
(@sygnoossupport)

8 months, 2 weeks ago

Dear @mmaattoouu ,

Thanks a lot for the system information file.

May we kindly ask you to add a new page or post and try to add a media or button over there?
After, publish the page or post and check if you see the same error or not.

We want to make sure, that there is no issue with your WordPress editor in general.

Please, give it a try and get back to us with the results.

Best,
Popup Builder Team

Thread Starter mmaattoouu
(@mmaattoouu)

8 months, 2 weeks ago

Dear team of Popup Builder,

I don’t have any problems with editing or creating a new post or page.

Regards

Mathieu

Plugin Support Sygnoos Support
(@sygnoossupport)

8 months, 1 week ago

Dear @mmaattoouu,

Thanks for your reply.

Could you please take one more step?
Kindly ask you to inform us which page builder you use.
If it is not WP classic Editor, kindly ask you to try to use it and let us know if it helped or no.

Thanks,
Popup Builder Team
Thread Starter mmaattoouu
(@mmaattoouu)

8 months, 1 week ago
Dear team of Popup Builder,

I use site origin page builder.
I tried both editor, still not working.
Only image is working.
the others options, HTML, Facebook, abonnement aren’t working.

I made a video, you can exactly see what happen:
https://we.tl/t-6pxKkcfzfd

Regards,

Mathieu
- This reply was modified 8 months, 1 week ago by mmaattoouu.
- This reply was modified 8 months, 1 week ago by mmaattoouu.
Plugin Support Sygnoos Support
(@sygnoossupport)

8 months, 1 week ago

Dear @mmaattoouu,

Thanks a lot for your reply.

Could you please contact us via support@popup-builder.com?
We will need more information to be shared, so our development team can investigate the case.

Thanks,
Popup Builder Team

Viewing 8 replies - 1 through 8 (of 8 total)

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